Everything Genetic Ltd Opiniones 

717
TrustScore: 2.5 sobre 5

2,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Covid test instructions too small for person with normal eye sight to read! Far too much information crammed into leaflet. Really it’s not rocket science is it? A few simple clear cut instructions on... Ver más

Valorada con 1 estrellas sobre 5

Test did not come on time defying its purpose. Poor service and money wasted. Paid £15 for nothing really. This company, like many other allegedly verified by our government, falls under category of t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had to buy day two tests twice in October and November due to business trips to the continent. Each time, one pcr, the other lateral, there were no issues in ordering, receipt, use and return/report... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

AVOID AT ALL COSTS: We booked pre-departure tests but presumably due to their inadequate systems the receipt said the test would only be dispatched AFTER the departure, which was obviously completely... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de diagnóstico

Escrito por la empresa

Everything Genetic Ltd, a genetic testing company, has been working with over 200 corporate partners providing PCR at home COVID-19 test kits, since the start of the pandemic. Their aim is to help get cancer patients back into clinics for vital testing and treatment. It has processed more than 400,000 samples over the past 12 months, culminating in launching a direct to consumer service in April 2021 to support travellers with their mandatory PCR tests.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

717 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,7

Todas las opiniones

(717)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Keep up the good work!

I have used Everything Genetic more than once because they are reliable, with their services straight forward and their customer care is great.

18 de marzo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Excellent communication and service

Excellent communication and service. I have used Everything Genetic several times and they have always provided me with test results on time. They also responded quickly when I was abroad and needed information; they called back within an hour. I am very pleased with their organisation, customer care and service.

11 de marzo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Explained everything with…

Explained everything with professionalism and clearness about what i need to do with my tests.

9 de marzo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Used this service several times

We have used Everything Genetic for both pre-travel and day 2 testing on several occasions. The test kits have always arrived a few days after ordering. Recently, phone calls have been received to check that the kits have arrived. Submission of the test using the app is relatively straightforward providing that you have already taken your photographs and have the required details ready. The verified results were received within an hour. Good support from customer service team.

4 de marzo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Truly Excellent service

Excellent service, very responsive and easy to do business with. Service throughout our Fit to Fly tests for USA was impressive. We had a small problem with our testing the day before flight departure and Tapis from customer services resolved it quickly, efficiently and provided us with great attention to ensure the issue was resolved. Highly recommended and I will be using them again on a family trip later this year.

3 de marzo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Recommended

I found this company to be efficient , reliable and helpful . They did everything they promised in a friendly and professional way . Their employee Thomas is a credit to their company and should be commended .
Thank you Everything Genetic Ltd .

3 de marzo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Order from them!

Easy to order, communication via email spotless, return envelope included, a follow-up call to make sure everything is ok... This company should be on top of the list on gov.uk! Thank you!

1 de marzo de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 3 estrellas sobre 5

Everything ran smooth except when it…

Everything ran smooth except when it came from uploading photo from the website camera. The photos that it takes are very blurry, so it rejects the pictures. But managed to get sorted out from a very lovely lady called tapis. Thank you tapis so very much. But please get your website camera sorted.

28 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

excellent customer help

24 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service! received the codes for locator form immediately after purchase. Unfortunately,after purchase I realised that these won't get in time for testing. Communication with them was prompt ,rapid and efficient .
Definitely I will recommend them to my friends and use them in the future too.

22 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

I had some issue with my code and I…

I had some issue with my code and I found an incredible kind woman that help me a lot. Thank you so much !

20 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Reliable service

The LFT was dispatched on time and arrived on expected day. After sending a photo of the test a certificate arrived after 5 min on my email. The certificate was honored by the customs officers on Polish border. Without any problems they let me in and I didn't have to have quarantine.

18 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Efficient

I have ordered multiple COVID-19 tests from Everything Genetics and all times my test kits arrived on time and results were provided in a timely manner. I recently had an issue where I purchased a test that I did not need, I relayed the issue to them and my issue was resolved and money refunded.

I will recommend using everything genetics for your COVID-19 PCR test kits and results.

16 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Exellent - professional service

i have used this company a number of times now and i am very pleased with how easy it is to do the test and upload all the relevent information - i will use them any time i need to do the PCR or the lateral flow tests in the future
just to add - the test once ordered was with me within one day
the fit to fly test certificate took less than 15 minutes to be e mailed to me
Excellent professional company - i would not hesitate to recommend them

15 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

The customer service is second to none

The customer service is second to none. Called me the day after I ordered to ensure all is ok and to let me know when to expect the test kit. I requested a follow up call after the weekend to check if I still needed to use the test due to changes in travel restrictions and customer care again called me, as agreed, and explained my options for the kit.

Very informative and pro-active customer care. Much appreciated!

14 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Excellent costumer service through…

Excellent costumer service through calls and e-mails. I received multiple phone calls updating me about the status of the package delivering time and then about guiding to preform the test. Very happy!

11 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Excellent service

Delivery of test packs, results all arrived on time. When I have spoken with staff they have been extremely helpful and professional.

8 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

1st class service

Very helpful, thoughtful and patient a first class service

7 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

My experience with Everything Genetic…

My experience with Everything Genetic was faultless. I would definitely use them in the future. They took the pressure off travelling abroad during covid

6 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Valorada con 5 estrellas sobre 5

Not friendly for UK departing !

Scew up with keyboard meant a spelling mistake in my name, the friendly customer service sorted this out pdq 😁, only down side to everything genetic website, is for people LEAVING UK, the questions are ALL BIASED WRONGLY.
This needs sorting out especially for non internet people.

4 de febrero de 2022
Opinión espontánea
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Respuesta de Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

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