Extremefliers Opiniones 

91
•
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I believe Vernon Kerswell is an upstanding gentleman. He has never stopped communicating and has always responded to all of my inquiries. Everyone falls on bad times and gets stung one way or another.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have now bought 3 of the micro drones. Not all has gone smooth, but I have to say Bee in customer and the company overall are very good, cooperative, informative, communicative, and timely in all... Ver más

Valorada con 1 estrellas sobre 5

Promo offered vs Production (not shipped yet) 120×120×40 → 150x150×50 (SPARK 143×143×55) 140g → 170g (MavicMiniJPN 199g) 1200mAh → 850mAh . (MavicMiniJPN 1100mAh) 12min → 10min... Ver más

Valorada con 1 estrellas sobre 5

In 2019 this company raised almost two million dollars for a "production ready" product, Microdrone 4.0 via the Indiegogo crowd sourcing platform. To date, in the seven long years that have pas... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de hobbies
  2. también en la categoría
  3. Empresa de electrónica
  4. Tienda de electrónica

Escrito por la empresa

Important Notice: This Trustpilot profile has been unclaimed and primarily contains one star reviews relating to the historic Micro Drone 4.0 crowdfunding project from 2019. It was disrupted by the COVID-19 pandemic and suspended. Reviews relating to that period do not reflect the products, services or customer experience provided by the company today. You can find out about the products we make and sell by visiting our website at www.extremefliers.co.uk including the latest generation of Micro Drone product which is on sale and shipping now.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

91 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 60% de las opiniones negativas

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2,9

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(91)

10 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Why can’t all companies be like them

I cannot understand the bad reviews this company is getting. I have just had Thee best ever customer service experience when I approached them about an old drone I had acquired that needed repairing. They were Very quick to respond and suggested how to go about repairing it. Unfortunately this did not work but once again they responded immediately. They said it was probably the PCB which they do not make anymore but said they would have a look around the warehouse for a spare one used on an older demo model. True to form they quickly got back to me to say they had found one and they will send it to me, but just in case it was the controller at fault they would send one of those too - Plus a couple of spare arms that might be useful!!
Big up Lidia at customer service. Why can’t all companies be like that!

30 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Failed to deliver

In 2019 this company raised almost two million dollars for a "production ready" product, Microdrone 4.0 via the Indiegogo crowd sourcing platform.

To date, in the seven long years that have passed since we paid our money, we have not yet received either product or refund. It's very clear that the product was not as described - "production ready"

A long litany of contradictory excuses were posted on the project site, and on this company's blog. Last update was almost a year ago now,

While the company seeks to distance itself from the relevance of this failure, to emphasise the time passed since, I'd advise potential customers to do their digging on the internet before placing an order. I've waited seven years, how long will you wait?

30 de junio de 2025
Opinión espontánea
Logotipo de Extremefliers

Respuesta de Extremefliers

We're sorry that you remain disappointed about the 2019 Micro Drone 4.0 crowdfunding project.

This review relates to a crowdfunding campaign launched in 2019 and not to the products we are shipping today. Crowdfunding projects are developmental by nature and not a standard retail purchase, and unfortunately the unprecedented disruption to global manufacturing and supply chains during and after the pandemic prevented the project from reaching completion as originally planned.

While we understand your frustration after such a long time, it is not accurate to suggest that the campaign was simply abandoned. Significant engineering, tooling and manufacturing investment was made, and regular project updates were provided over several years as we worked through the challenges.

Since then, our business has successfully returned to manufacturing and shipping new products, including the current Micro Drone 3.0 NEO, available as a normal retail product with customer support and warranty.

We appreciate that the 4.0 project has affected opinions of our company, but we also believe customers should distinguish between a 2019 crowdfunding project impacted by exceptional global events and the products and service we provide today.

Valorada con 5 estrellas sobre 5

great customer service

great customer service, mid drone quality

glad they gave a refund

25 de junio de 2026
Opinión espontánea
Logotipo de Extremefliers

Respuesta de Extremefliers

Thank you for your feedback. We're pleased to be able to support you.

During our inspection, we found that three of the motor shafts had sustained serious crash damage, with bent pins and propellers.
For new pilots, we recommend using prop guards which are available on the website, as they help protect the motors and can prevent this type of damage during those first few flights.

Valorada con 2 estrellas sobre 5

Dreadful customer service: over 2 month delay in getting drone.

Is it a scam??

I ordered a drone at a Megacon convention. I was told it would delivered within 1 week. Since then I have received nothing and had no correspondence. Emails are ignored, phone calls go through to a messaging service and are ignored. It's impossible to get hold of them

---
Update: The company finally got hold of me off the back of this review on 19th May. They said my drone was in a Royal Mail repository in Chester. I live nowhere near Chester. They asked for my number and then I heard nothing for another week. I chased again and eventually the drone arrived on 8th June.

This was a birthday present for my son: he is happy to have it now but it was a massive disappointment at the time.

The drone is great - really awesome and my son is delighted. If this was a review of the product I'd be well up there with a 5 star review. Not great in wind but it is tiny so I'd be surprised if it was.

But as a company...they promised it would be delivered for Easter only for it to show up 2 months later after endless chasing via their official support email, official phone number, instagram, Facebook etc.

During this experience, I have found quite a community of people in similar circumstances, so I'd exercise extreme caution in dealing with this company,

My advice - give them money only when they put the product in your hand.

29 de marzo de 2026
Opinión espontánea
Logotipo de Extremefliers

Respuesta de Extremefliers

Thank you for your review. We're pleased to hear your son is enjoying the drone.

For the benefit of customers, we'd like to clarify what actually happened.

The order was dispatched on time, in line with the delivery timeframe promised at the event. The Royal Mail tracking number YA840035367GB was emailed immediately after dispatch. Unfortunately, the email address provided with the order was incorrect, so the notification bounced back and we had no way of contacting you proactively.

Royal Mail then lost the parcel after moving through their network. The above tracking shows it became stuck at their Chester forwarding hub and did not progress any further. This was entirely outside our control.

As soon as we were contacted via social media and we became aware of the issue, we investigated it with Royal Mail, reached out by email and kept in contact with you, and dispatched a replacement, tracking it through to successful delivery.

We completely understand your disappointment that the original parcel did not arrive in time. However, the delay was caused by a Royal Mail delivery failure, not because the order had not been dispatched. We ship thousands of orders every year, and cases like this are exceptionally rare.

We're delighted your son is now enjoying the drone, and thank you for your patience while we worked to resolve the delivery issue.

Valorada con 5 estrellas sobre 5

I believe Vernon Kerswell!

I believe Vernon Kerswell is an upstanding gentleman. He has never stopped communicating and has always responded to all of my inquiries. Everyone falls on bad times and gets stung one way or another. Some fall and never get up. It is the courageous that begin again. I am with Vernon and Extremefliers. PS To everyone, you knew there was no guarantee of delivery. I can name some crowd-fund pigs that just took the money and poof gone. I lost too. But again I say, I knew what I was getting myself into. Sometimes good, sometimes not, so what... next. PSS I believe that will not be the case with Vernon. He is a person with integrity. Allan M

11 de marzo de 2026
Opinión espontánea
Logotipo de Extremefliers

Respuesta de Extremefliers

Thank you, Allan. Your support and understanding genuinely mean a lot to us.

The Micro Drone 4.0 project faced challenges that nobody could have predicted, but throughout it all we have remained committed to communicating openly and continuing to build great products. We are grateful for your faith in us and for taking the time to share your perspective.

Thank you for being part of the journey.

Valorada con 1 estrellas sobre 5

Well I want to fly any product from…BUT!

Well I would love to fly any product from extremefliers but up until now they take you money and do not deliver anything not give an answer via email of phone.
They are scammers and take your money without even blinking your eyes.

Reaction: very interesting your reaction. Just google Microdrone 4.0 or the company and you will leer that this companies owner willingly scammed an entire ondiegogo community.
And btw I have send multiple emails to exactly that address and never ever did anything get resolved.

16 de enero de 2026
Opinión espontánea
Logotipo de Extremefliers

Respuesta de Extremefliers

We are shocked to see this comment and unable to identify your transaction from this review. If you have experienced an issue with one of our products, please contact our support team straight away support@extremefliers.co.uk with your name and order details so we can assist you. I want to assure you we are not a scam.

At present, we have no record of the matter described in this review.

Valorada con 5 estrellas sobre 5

Perfect

Great support from the team for my Micro Drone. Easy to use once you work out the controls and easy to repair which is what my boy needed for his first drone.

29 de diciembre de 2025
Opinión espontánea
Logotipo de Extremefliers

Respuesta de Extremefliers

Thank you for your review. We're delighted to hear that you and your son are enjoying your Micro Drone.

Making our drones easy to repair and beginner-friendly has always been a key part of our design philosophy, so it's great to hear that our support team and product delivered a positive experience.

Valorada con 1 estrellas sobre 5

After 6 years no drone or refund

After 6 years no drone or refund. What to say? We just got scammed by Vernon. I was part of indiegogo and bought drone, 2 batteriesand and remote control. At least we know this scam stops here.

10 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Vernon is a liar!!!

I contributed to the MicroDrone 4.0 campaign on Indiegogo in 2019 and have received nothing so far, except meaningless promises that they will take care of it.

29 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

A truly legendary Indiegogo scam

A truly legendary Indiegogo scam. Millions of dollars missing, a campaign owner who to this day is blaming the pandemic of five years ago, and now Indiegogo has memory-holed the entire project, leaving no record that it ever existed, and importantly, their role in enabling it. How is this fraud not massively illegal??

16 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

They lied in 2019 when they said they…

They lied in 2019 when they said they had a production ready drone with a guaranteed delivery of June 2019. Their crowdfunding page had many paragraphs about how this wasn't like regular crowd funding as the product was complete, thoroughly tested and only needed money for the production run. These have since been deleted but can be found on waybackmachine. The amount of lies and excuses since then has been astonishing, the disrespect towards backers appalling and the fact they are still dragging this out 6 years later is a joke.

18 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nice product, good vibe and a lot of fun

I bought a Micro Drone 3.0 from the Maker Central show and have had no issues at all. Good product and support. Seem to be a lot of fake reviews complaining about the company on social media. Competitors maybe? No problem from my experience.

3 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please do not be taken in by the very…

Please do not be taken in by the very Flashy and professional look. was at a show recently, (will be writing to them too to say black list.) it was enticing and I was enticed! but went back to the hotel that night gave a cursory look at the website and am ashamed to say should have looked much closer as I the next day inadvertently when I mentioned a "product" on the site somehow think it might have encouraged a couple of of others to buy too - I am Sorry - I fell for it as well now have a lovely looking bag of drone that will never see the freedom of the sky.

The company may have had good intentions when started but now its a brilliant way of selling defective stock.
The website/s have missing telling details, if you look the social media sites there are no good ways of direct mediation. please do your own digging including companies house before considering doing any business with them.

27 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I was one of the people who contributed…

I was one of the people who contributed to the $2m Mr Kerswell ran off with; 5+ years down the line we still have nothing, and after this amount of time it's hard to imagine we ever will
People would be well advised not to purchase from a company that regards their end of a sale, the supplying a product bit, as entirely optional

12 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Hanno truffato tutti!

Hanno truffato tutti, la piattaforma di Idiegogo e migliaia di sostenitori. Nel 2018 hanno dichiarato di avere in prototipo e di essere pronti per la produzione. Hanno incassato più di un milione e mezzo di dollari senza consegnare nulla. Hanno detto di aver subito ritardi per il COVID ma a distanza di più di 4 anni non hanno ancora consegnato nulla.
Inutili le richieste di rimborso sia da parte di ExtremFliers che di Indiegogo.
Più che ExtremFliers dovrebbero chiamarsi EXTREM LIAR!

24 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this company

If I could give 0 star, I would. As a company it's a disgrace. They promise to deliver a product (Micro drone 4) but in the end they keep the investors in the dark. They respond request with empty words, gives barley any information, they are not transparent and show alot of disrespect to the people who supported them and tried to contact them. Never trust them.

21 de octubre de 2023
Opinión espontánea

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