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3,0

Medio

TrustScore: 3 sobre 5

3 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

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(3)

1 opinión en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

F1 Tickets needs to improve its customer service

Purchased a weekend (3-day) pass on April 16, 2026, for the Second Chicane at the Italian Grand Prix. In late May, this company told me that no more tickets were available for this stand (how could I pay 1033 euros for the pass, then?). They offered me two choices: a full refund, or they would find me tickets in the "same category" - "rest assured," they said. I took the swap, believing they'd find me an equal weekend pass. As always, they hold their tickets until a week or two before the event. You can guess my shock when I got to Gate D on Friday to find that I had the wrong entry ticket. The anticipated weekend pass was for Saturday ONLY. And the kicker? The one-day ticket was only worth 223 euros. Since I was now at the circuit, I received help from TicketOne dotcom on-site staff, who showed me where one-day tickets were still available. For another 690 euros (taken from my pension savings), I was finally able to attend the track action - albeit after a delayed entry. Partial refund of excess payment (after service fees, and with a mild apology) finally received one week later after repeated attempts to contact F1 Tickets. The lesson? Take the full refund next time and shop for tickets from any trustworthy seller.

4 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Overpriced and bad customer service

Although this seems to be the official F1 Ticket store, they sell tickets more expensive than they actually are (the real ticket price can be seen on the actual ticket). Additionally their customer service is extremely low reactive. I had to call multiple times, sent multiple emails and WhatsApp's and only received a reply after three weeks. I can only recommend all of you to buy F1 tickets directly from the track where the Grand Prix is happening, as it will be way less expensive there.

26 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not official - just a Tout

Bought tickets for Spanish Grand Prix on day they were released, paid €417+ fees and delivery for each. Assumed as they are saying they are the official seller that this would be face value of the ticket...

Ticket became available to download and had face value of €350. Messaged them to request a refund of the difference. Response below confirms they are resellers:

Hello, we buy tickets in bulk, and the price you see on the ticket is the one we actually paid for it.

You will not be entitled to a refund on the basis that you have paid a higher price than the face value of the Ticket. The price paid for a Ticket represents its true value at the time of purchase. Prices may vary and you will not be entitled to a refund if the price of similar Tickets subsequently changes.

16 de mayo de 2022
Opinión espontánea

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