Hello, I’ve only just seen this review and wanted to respond. Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that you were unhappy with your experience. While a pattern tile is related to the tech pack and often accompanies it, it is still a separate deliverable with its own pricing. The fee you paid covered the tech pack only, which I completed and is of a professional standard. When you later requested a pattern tile, I explained that this would be an additional service and that it would be completed by a trusted specialist I collaborate with. Regarding your comment about me creating the pattern tile, I did not, as all pattern work is carried out by a freelancer I work with. I am therefore unsure which file you are referring to, but I would be happy to look into this further and clarify any misunderstandings. These details were clearly communicated at the time, but I remain happy to discuss this privately to clarify any misunderstandings or resolve any outstanding concerns.
Kind regards,
Charlie