Called Customer Support regarding two orders & delivery dates concerns . From the start Alex was fantastic. Sent tracking for the 1st order whilst i was still on the phone with him & then did exactl... Ver más
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Consulta las opiniones de los clientes
I've used fast labell now for quite some time. There consistency in quality, customer care and final product delivery is 5 star. There website is also very easy to use. I do find there prices are also... Ver más
La empresa ha respondido
The quality and consistency is great. I have used multiple times and for all my labels for work, and will continue to do so. Giving 4 stars as it is anything but fast, given the name is fast labels I... Ver más
La empresa ha respondido
I actually cancelled my order last minute. As we needed further help on a separate design for tamper sticker. After cancelling order we were given a sample of one of our labels, around 100 labels g... Ver más
Información sobre la empresa
Escrito por la empresa
We are one of the fastest growing UK label printing companies, and we supply labels to thousands of business and product manufacturers across the UK. We specialize in self adhesive labels for bottles, packaging, food products and other business uses.
Información de contacto
Unit 8 Network Centre, Doncaster Rd, DN3 1HP, Doncaster, Reino Unido
- 01302 288119
- sales@fastlabels.co.uk
- fastlabels.co.uk
4,6
Excelente
3 mil opiniones
Ha contestado el 91% de las opiniones negativas
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Excellent service.⭐️⭐️⭐️⭐️⭐️
Excellent service.⭐️⭐️⭐️⭐️⭐️
I will always make our labels with you guys. 🙏 thank you
23 de abril de 2026
Respuesta de Fast Labels
Hi Merzak,
Ah this is lovely to read, thank you so much for your review!
We’re really happy to hear you’ve had such a great experience with us, and it means a lot that you’d choose Fastlabels again for your labels. We’ll be here whenever you need us.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
AVOID
If you actually need stickers for a specific date, do not trust this company. I ordered on 19th April for an event this Sunday. Despite their name, they missed the delivery date!
The worst part isn't the delay, it's the customer service. When I complained, they blamed "system issues" and then had the nerve to tell me it was my responsibility to chase them up to ensure they did their job. Since when does the customer have to manage the supplier's technical glitches?
They only agreed to a refund once I mentioned I was escalating the matter to Trading Standards and a bank chargeback.
They are quick to take your money, but "Fast Labels" is just a brand name, not a reality. If you have a deadline, save yourself the stress and go elsewhere. Unprofessional and a total headache.
24 de abril de 2026
Opinión espontánea
Respuesta de Fast Labels
Hi Nathan,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that your experience was disappointing, especially as your order was needed for a specific event date.
We do want to look into this properly and discuss it with you further, but at the moment we do not have enough order details to locate the order on our system.
We have requested some further information to be able to look further into this for you.
Once we have this information, we will make sure this is escalated to a manager so we can review the order timeline, communication, and any issues that may have caused the delay.
We’re sorry again for the frustration caused, and we would appreciate the opportunity to look into this properly for you.
Kind regards,
Keeley
Sales & Support Development Lead
Great quality
15 de abril de 2026
Respuesta de Fast Labels
Hi Eli,
Many thanks for your 5 star review. We’re so pleased to hear you were happy with the quality of your labels.
We really appreciate you choosing FastLabels and hope to support you again with future orders.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
Fastlabels is great for me
Fastlabels is great for me – with the ability to produce custom shaped labels on a range of common substrates that don't require huge production runs to be cost effective. My client love the quality too.
31 de marzo de 2026
Opinión espontánea
Respuesta de Fast Labels
Hi Ian,
Thank you so much for your feedback. It’s great to hear that Fastlabels works so well for your custom-shaped label needs, especially without requiring large production runs.
We’re also really pleased your clients are happy with the quality. We appreciate your continued support and look forward to helping with future orders.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
Absolutely AWFUL!
Ordered labels from Fast Labels with an estimated delivery date of Monday 20th April. The very next day, I contacted them to explain I urgently needed the labels by Friday and asked for a refund if this couldn’t be guaranteed.
Instead of issuing a refund, they said they needed to check with management to see what they could do and whether meeting the deadline was possible. Despite this uncertainty, they continued processing the order and sending proofs back and forth, even though I had made it clear the deadline was absolutely critical.
The process then became unnecessarily drawn out, with repeated back-and-forth on proofs. Edits were made to my design (including moving text) without my consent due to their printing requirements, which delayed things further.
On Wednesday, I was told the labels had been printed and would arrive Friday — which is what I needed. However, Friday arrived and no labels were delivered.
When I chased this, I was told the order hadn’t passed quality control — and no one had informed me because they “don’t have capacity” to update customers.
So despite clearly stating I needed the labels by Friday or a refund, they:
- Refused to refund when asked
- Continued processing while unsure they could meet the deadline
- Failed to deliver on the promised date
- Failed to communicate delays
I was left without the labels when I needed them, which has impacted my business.
I would not recommend using this company if you have any kind of deadline. Poor communication and unwillingness to resolve issues early on.
17 de abril de 2026
Opinión espontánea
Respuesta de Fast Labels
Good Morning Shu,
Thank you for your feedback. We’re sorry to hear about your experience and understand the importance of receiving your order on time.
When you contacted us on 13/04 requesting a cancellation, we explored whether we could still meet your deadline instead. As part of this, we worked with our design team and upgraded your order to a free rush service for dispatch on 17/04. This was done in good faith, as we have a duty of care to do everything we can to ensure our customers receive the product they’ve ordered, not to delay or prevent a cancellation.
We advised on 16/04 and advised that the order was still on schedule, subject to passing our quality control checks. Unfortunately, the order did not pass QC in time, which meant we missed the revised dispatch date.
At that point, the order was still within the original estimated delivery window, which is why a refund hadn’t initially been approved. However, we understand your concerns, especially given your earlier request, and after escalation, we authorised a full refund. This is now with our accounts team, once processed you will receive an email to confirm this.
We do recognise that communication could have been clearer, particularly around the risks of the revised timeline, and we’re sorry for the inconvenience this caused.
Jodie
Support Assistant Manager
Delivery was very late
Delivery was very late - and I had paid a surcharge for the fast service. This is not fair or the correct way to treat customers.
16 de abril de 2026
Respuesta de Fast Labels
Good Afternoon Christopher,
Thank you for your feedback. I’m sorry to hear that your delivery arrived later than expected, especially after you paid for an express service
We did everything we could to meet the deadline, our turnaround times are based on print-ready artwork. As changes were needed on part two and new artwork was supplied, along with the bank holiday, this caused a delay.
I have reached out to you as we would like to provide a suitable solution for you.
Your feedback is incredibly important to us, and we are committed to making this right. Please know that we value your business and appreciate your patience as we work to improve.
We look forward to hearing from you soon.
Jodie
Support Assistant Manager
Excellent help and support
Claire made sure the label graphics and resolution was what we wanted. Nothing was too much trouble and the final proof was good to go and the print result perfect.
15 de abril de 2026
Respuesta de Fast Labels
Hi Peter,
Many thanks for your kind 5-star feedback. It’s brilliant to hear that Claire was able to guide the artwork and proofing process so smoothly.
We’re really pleased the final print came out exactly as needed, and we’ll be sure to pass your comments on to Claire.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
Respuesta de Fast Labels
Hi SheReal,
Thank you for leaving us a 5-star review. We’re really pleased to hear you had an excellent experience with FastLabels.
We appreciate your support and hope to work with you again soon.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
Quality and customer service
I've used fast labell now for quite some time. There consistency in quality, customer care and final product delivery is 5 star. There website is also very easy to use. I do find there prices are also very reasonable. I highly recommend anyone that wishes to have quality delivered, then Fast labels should be your choice.
16 de abril de 2026
Opinión espontánea
Respuesta de Fast Labels
Good morning,
Thank you for taking the time to leave such a thoughtful 5 star review. It’s wonderful to hear that you’ve consistently been happy with the quality, customer care, delivery and overall service.
We’re also really pleased that you find the website easy to use and our pricing reasonable. Your recommendation means a lot to us, and we truly appreciate your continued support.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
There were two mistakes regarding my…
There were two mistakes regarding my order but they resolved the problem very quickly and they took care of everything to resolve it.
Is good that the company acknowledged it.
15 de abril de 2026
Respuesta de Fast Labels
Hi Miss Arredondo,
Thank you for taking the time to leave your review. We’re sorry there were mistakes with your order, but we’re glad our team were able to acknowledge the issue and get everything resolved quickly for you.
We really appreciate your patience and understanding, and we’re pleased we could put things right.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
Just ordered 4000 labels
Just ordered 4000 labels, the process was super-easy and intuitive. If the labels are as good as the ordering service I'll be well pleased!
14 de abril de 2026
Opinión espontánea
Respuesta de Fast Labels
Hi Angus,
Thank you for taking the time to leave us a 5-star review. It’s great to hear that placing your order was straightforward and easy to navigate.
We really appreciate you choosing FastLabels for your 4000 labels. We hope you’re just as happy with the quality of the labels when they arrive, and we’ll be here to help with anything you need along the way.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
HELPFUL AND SUPPORTIVE
HELPFUL AND SUPPORTIVE
There were a couple of issues but everything was sorted out without hassles. There guys over the phone were very helpful.
1 de abril de 2026
Respuesta de Fast Labels
Hi Ayo,
Thank you so much for your 5-star review. We’re really pleased to hear that our team were helpful and supportive throughout.
We’re sorry there were a couple of issues along the way, but we’re glad everything was sorted quickly and without hassle. We really appreciate your patience and your kind feedback.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
This is the second time ive used them…
This is the second time ive used them and this was a reorder of the honey labels. About 3 years apart and they are perfect and the exact same design has last time. I will be reordering in a bout 3 years again.
7 de abril de 2026
Respuesta de Fast Labels
Hi Lee,
Thank you so much for your lovely 5-star review. We’re delighted to hear that your honey labels were perfect again, even after 3 years between orders.
It’s great to know the design consistency and quality matched your original order. We really appreciate your continued trust in FastLabels and look forward to helping with your next reorder when the time comes.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
Respuesta de Fast Labels
Hi Temi,
Thank you so much for your 5-star review. We’re really pleased to hear that your order was completed promptly and that you were happy with the finished job.
We truly appreciate you choosing Fastlabels and hope to work with you again soon.
Kind regards,
Keeley
Sales & Support Development Lead
The Fastlabels Team
Waisted a month for my labels
Waited a month for my labels. Finally just asked for a refund because it has taken too long. Definitely need to improve messages from designers to sellers as they don’t come through or sometimes they aren’t clear. Like I said wasted the whole month just to get my labels.
31 de marzo de 2026
Opinión espontánea
Respuesta de Fast Labels
Good Afternoon,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience and that you are unhappy with the service you have received. I apologise for any inconvenience this has caused.
I’ve requested additional information from you via Trustpilot, specifically the invoice number and the details used to place your order, as I’m currently unable to locate it with the information provided.
Your feedback is incredibly important to us, and we are committed to making this right. Please know that we value your business and appreciate your patience as we work to improve.
We look forward to hearing from you soon.
Jodie
Support Assistant Manager
Fantastic customer service and an even…
Fantastic customer service and an even better product! Will be re ordering for sure.Thankyou so much
18 de marzo de 2026
Absolutely Shambolic Service – “Fast Labels” is a Complete Joke
Ordered a week ago and was explicitly assured by their support team that the labels would arrive on Wednesday. They never showed up.
The next day I contacted them again, and another rep confidently promised delivery on Thursday. Still nothing.
When I followed up, all I got was a half-hearted “sorry” and some excuse about why they suddenly couldn’t deliver on a day when I actually needed them. Bit useless as I needed them for Friday’s event. These people are utterly useless. They give firm assurances, then deliver the exact opposite – zero reliability, zero accountability.
“Fast Labels” should be renamed Slow Labels, because speed is clearly not something they understand. This was my first (and last) order with them. Their service is an absolute disgrace and a total waste of time.
I will never use them again, and I strongly recommend everyone avoids this incompetent company like the plague. Terrible first impression? More like a permanent warning to steer clear..
26 de marzo de 2026
Opinión espontánea
Respuesta de Fast Labels
Good Afternoon,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience and that you are unhappy with the service you have received. I apologise for any inconvenience this has caused.
I have reached out to you as we would like to provide a suitable solution for you.
Your feedback is incredibly important to us, and we are committed to making this right. Please know that we value your business and appreciate your patience as we work to improve.
We look forward to hearing from you soon.
Jodie
Support Assistant Manager
Absolutely outstanding service
Absolutely outstanding service, couldn’t have been more helpful. Being less than tech savvy my designs weren’t quite right but they were patient and went above and beyond to help alter them. Received today and they look amazing. The fact they are local to me and that I’m supporting a local business is a bonus. Thank you. I will be getting all my future labels from here.
25 de marzo de 2026
Opinión espontánea
Respuesta de Fast Labels
Hello Rebecca,
Thank you so much for such a wonderful review.
We’re really glad we could help get your designs adjusted and make the process feel easier for you. It’s lovely to hear the labels arrived looking amazing, and we really appreciate you choosing to support a local business.
We’d be more than happy to help with any future labels whenever you need them.
Kind regards,
Keeley
Sales & Support Development Lead
The FastLabels Team
Very happy with my labels and the care…
Very happy with my labels and the care taken to check my text
22 de marzo de 2026
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