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FatFace - ABERGAVENNY Opiniones 

138
TrustScore: 4.5 sobre 5

4,7

20 High Street, NP7 5RY Abergavenny, Gwent, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great selection of clothes, all well made and some stunning bargains to be had. Easy to get them delivered to a Next or Fat Face store. Our local store in Abergavenny is extremely friendly and helpful... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went in to the store in Abergavenny as we were away on a long weekend, and as usual the service was great, and managed to buy another pair of shorts- you never have too many !

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My mum and I went into the Abergavenny store today and had a wonderful time being looked after by Colin and Della. We had a specific reason for being in store and the dynamic duo sorted us out beautif... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • 20 High Street, NP7 5RY, Abergavenny, Gwent, Reino Unido

  • 01873 851565

4,7

Excelente

TrustScore: 4.5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(138)

13.098 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I love all things fat face

I love all things fat face jeans fit me correctly jumpers too I have to go up a size as I’m too heavy! Bought plenty of accessories from hand bags to boots & jewellery.

29 de octubre de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Fave store,fave person!!

My fave person,Robyn in today. Always sooooo helpful. Will give honest,unbiased opinions which I really appreciate. Such a lovely person. Obviously came out of the store with something!!!! Thanks Robyn. See you soon. Xx

26 de septiembre de 2025
Opinión espontánea
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Respuesta de FatFace - ABERGAVENNY

Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.

All the best, LE

Valorada con 5 estrellas sobre 5

Good quality, good length for tall man

Easy to place order, delivery prompt and good quality goods received.

24 de agosto de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Staff always pleasant and helpful

Staff always pleasant and helpful.
Very knowledgeable and efficient.
Always a pleasure to browse and buy, collect a parcel or return an item.
Good to see items on display before making a decision to buy or order.

13 de agosto de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Very friendly person in the shop

Very friendly person in the shop when I returned my item. Easy and quick to do.

11 de agosto de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Good clothing and value for money

Good clothing and value for money. Just wish there was one in my home town. Nearest one to me is Rugby

18 de agosto de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 1 estrellas sobre 5

Dreadful

Dreadful - still waiting for my order !!! Also poor customer service to assume I have it!

Please update me urgentlty

16 de agosto de 2025
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Respuesta de FatFace - ABERGAVENNY

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Valorada con 5 estrellas sobre 5

Great service.

8 de agosto de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

EXCELLENT CUSTOMER SERVICE

Andrew at the Abergavenny store, went above and beyond in order for me to get my dress on time for my night out!! My dress hadn't arrived when it was supposed to, I spoke to Andrew, who contacted customer services, they apologised for the delay but assured it would be with me the end of the day and it was!! A big shout out to Andrew 😀 x

17 de julio de 2025
Opinión espontánea
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Thank you so much

Thank you so much, had wonderful service from Robyn, she went above and beyond to help me find an outfit that was breastfeeding friendly. She took time to help me and suggest clothes that I would never have looked at and when I tried them on they were perfect. So lucky to have this fat face in abergavenny, it’s my go to place. Robyn saved me from being a very stressed out mumma, thanks again

19 de junio de 2025
Opinión espontánea
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Respuesta de FatFace - ABERGAVENNY

Thank you so much for your kind words! We’re so happy to hear that Robyn was able to help you find the perfect outfit. She’ll be absolutely delighted to know how much her support meant to you.

It’s wonderful to know our Abergavenny store is your go to, and we’re so glad Robyn could make your visit a little easier during a busy time.
Take care and see you again soon! - LE

Valorada con 5 estrellas sobre 5

Ordered 2 tee shirts for my husband

Ordered 2 tee shirts for my husband . The quality was exceptional but one was a little skimpier than the other so returning it for a bigger size.

31 de mayo de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great service.

Easy to navigate website and picked up from local shop a day earlier than expected. The quality of the clothing was above average and colours were exactly as they looked online.

23 de mayo de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM

Valorada con 1 estrellas sobre 5

I still haven’t received my order and…

I still haven’t received my order and have had no communication from either FatFace or the courier

29 de abril de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello Tanya, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order or received any communication. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM

Valorada con 5 estrellas sobre 5

Robyn was incredible in the Abergavenny…

Robyn was incredible in the Abergavenny store today! My mum was struggling to hold my sleeping baby so gave her a seat so I could try on some clothes I really needed. Big shout out and a big thank you!

16 de abril de 2025
Opinión espontánea
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great service

Placed order on-line. Delivered on time as promised, which was to my local store. Only one of the two items I ordered was available at my local store hence why ordered tge items on-line. Easily wrapped although the delivery was virtually a week. Staff in local store were kind and helpful as always in this store and they also explained return procedure.

14 de abril de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Excellent service

Excellent item. Swift delivery

16 de marzo de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Valorada con 3 estrellas sobre 5

Issues since Next took over FatFace.

Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as he could not find the order number nor could customer services, which is very odd. I also like to check my previous orders in my account especially when buying gifts for people. Plus free delivery has ended. It would also be good if when shopping online your items would stay in your basket for say an hour to 2 hours to enable you to look for other items without risking the ones you want selling out before you go to pay. Otherwise you lose what you want, it's so frustrating. Local store could do with being twice the size. Staff are great.

22 de enero de 2025
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Respuesta de FatFace - ABERGAVENNY

Hello Heather
Thank you for your review.
I am sorry to hear that you are unable to see your previous orders. You should be able to see any orders that you have made right back to September 10th 2024. If you need to search for an order older than this, please do let us know and we can help.

In regards to your basket, if you wish to take a little longer to decide on your purchase, you can always add your items to your wish list that we have available.

Thank you, LE

Valorada con 5 estrellas sobre 5

Excellent customer service

Speedy and efficient service.

15 de diciembre de 2024
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Respuesta de FatFace - ABERGAVENNY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Ava Purple Backpack

I had seen the Ava Purple Backpack on line, but wanted to see what it actually looked like and to check it was a good size.
I popped into the Abergavenny store and was greeted by 2 very friendly members of staff, Andrew and Millie, they were both most helpful letting me look at said bag to check it was what I needed, they even removed the packing so i could see the pockets inside, nothing was too much trouble. They didn't have the colour i wanted in stock, so kindly ordered it for me to be delivered to store in Abergavenny.
Upon collection I was greeted by Eira and Erin, who were both friendly and welcoming and made the process easy and trouble free, they also let me check to see the colour was what I expected, unpacking and repacking for me to take away.
The overall shopping experience was great, very attentive members of staff, giving amazing customer service.
I would definitely recommend Fatface Abergavenny ⭐️⭐️⭐️⭐️⭐️

18 de septiembre de 2024
Opinión espontánea
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Respuesta de FatFace - ABERGAVENNY

Hello Susan,
Wow, what a wonderful review to read! I am so pleased to hear that you had what sounds like a really positive experience in our Abergavenny store.
I will be sure to pass your comments to our team, and we look forward to welcoming you back soon.
Thank you, LE

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