Online order of sweater and boots. The sweater arm was sunbleached including a label stating this and it was reduce to significantly less than I ordered. The boots were estimated at 2-3 day... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I ordered 7 items in the sale, to be delivered to Fatface, Ashbourne. Fatface kept me updated about delivery. I tried all the items on at the store, pleasant, helpful lady served me. I had a quick re... Ver más
La empresa ha respondido
I popped in to Fat Face in Ashbourne on the way home from work to buy something with a bit of seasonal sparkle and I am now the proud owner of a beautiful cream wool sparkly dress which I can't wait t... Ver más
La empresa ha respondido
Pleasant and helpful staff lovely changing rooms ,good you can order on line and pick up from store no problems if you want to return anything . Good selection of ladies and men’s wear
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
35/39 Market Place, DE6 1EU, Ashbourne, Derbyshire, Reino Unido
- 01335 342288
4,6
Excelente
103 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ordered and delivered
Went online
Ordered the goods
Paid
Delivered
Nothing else to add really
15 de julio de 2022
Respuesta de FatFace - ASHBOURNE
Hi Alan, thank you for taking the time to leave your review. I am pleased to hear that you loved your items that you ordered! Take care, LE
Friendly shop in Ashbourne
Very helpful and friendly woman working there. Didn't have my size so ended up ordering online - but she made me feel enthusiastic about the shoes.
10 de julio de 2022
Respuesta de FatFace - ASHBOURNE
Good afternoon, Sophie
Thank you for leaving us this review about your instore shopping experience at Ashbourne, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Lovely shop in Ashbourne- bought a new…
Lovely shop in Ashbourne- bought a new denim jacket the usual well made article from Fatface thank yo
8 de junio de 2022
Opinión espontánea
Respuesta de FatFace - ASHBOURNE
Hi Rosie,
Thank you for your 5* review. It is great to hear such positive comments about our Ashbourne Store. I hope you enjoy your new denim jacket.
Have a great day!
Take care, EG
Absolutely excellent customer service…
Absolutely excellent customer service nothing was too much trouble for Neil (I think that was his name ) works at the Ashbourne Branch Derbyshire
He was very patient and professional and dealt with my inquiry was very efficient and very helpful.
10 de mayo de 2022
Respuesta de FatFace - ASHBOURNE
Hello Jillian
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Ashbourne store. We hope you enjoy your new purchase.
Have a great rest of the Afternoon.
Take care, EP
The jumper colour is a bit more muted…
The jumper colour is a bit more muted than I expected but good quality .
9 de mayo de 2022
Respuesta de FatFace - ASHBOURNE
Hello Marianne,
Thank you for your review.
I am sorry to hear that the colour of your item is not as expected but I hope you enjoy wearing it nonetheless.
Have a great day!
Take care, CT
Respuesta de FatFace - ASHBOURNE
Hi Gill
Thank you for taking the time to leave your feedback.
I am so sorry to learn that the sizing of the Cardigan was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Very happy with purchases
25 de abril de 2022
Respuesta de FatFace - ASHBOURNE
Good afternoon Annette,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! I am so pleased that you are happy with your purchase.
Have a great day!- DW
Excellent product & Service
Excellent product with excellent ystem for ordering and prompt efficient delivery, very pleased with all aspects of the purchase and delivery.
28 de marzo de 2022
Respuesta de FatFace - ASHBOURNE
Hi Chris
Thank you for rating us as 5 stars. Really great to hear that you found our online service met your needs. We look forward to you shopping with us again in the future. Enjoy the rest of your day. MJ
Good quality and reliable
Always love fatface clothing. Quality is great and you can really feel the softness of the material.
Sizing consistent to ordering online is easy and reliable.
White sparkle cardigan is amazing, shimmers in the light and easy to dress up or down.
4 de febrero de 2022
Respuesta de FatFace - ASHBOURNE
Good Afternoon Michelle
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase.
Have a great weekend!
- EP
Respuesta de FatFace - ASHBOURNE
Thank you so much our 5 star review. LM
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.