A week after returning an item the money has still not gone into my bank account. I have had confirmation that the refund has been put through and tomorrow is the last day allowing for a five working... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 1 Taylors Square, Newgate, NR34 9QA Beccles, Suffolk, GB
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Consulta las opiniones de los clientes
I ordered from in store, absolutely fantastic service, very helpful as well. The Beccles store I think it’s amazing
La empresa ha respondido
So lucky to have a lovely Fatface shop in my local town. I was looking for a Sussex Jacket in the Sale buy they didn’t have my size. The assistant was very kind and she spent several minutes searching... Ver más
La empresa ha respondido
My first time of shopping at FatFace & certainly not disappointed. Cannot fault ordering, delivery time, returns or refunds. Quality of products are superb. Sale prices are so good. Staff at my Beccle... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit 1 Taylors Square, Newgate, NR34 9QA, Beccles, Suffolk, Reino Unido
- 01502 471831
4,5
Excelente
125 opiniones
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Fantastic helpful staff
The staff at Beccles Fat Face always go out of their way to help and nothing is too much trouble.
2 de diciembre de 2023
Opinión espontánea
Respuesta de FatFace - BECCLES
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The help of assistant
The help of assistant. Finding gift for my daughter of a similar age. With success
29 de noviembre de 2023
Respuesta de FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Local shop experience
Can't thank the staff at Beccles enough. Always so friendly and helpful. It feels like a really local shop experience and not a chain. My only complaint is that they are not more centrally placed. Keep up the good work 👏
2 de diciembre de 2023
Opinión espontánea
Respuesta de FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The staff are very friendly
The staff are very helpful and friendly and never rush me. Will also take time to show me and tell me about other items in store.
27 de noviembre de 2023
Opinión espontánea
Respuesta de FatFace - BECCLES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very lovely and friendly staff
Very lovely and friendly staff, always chatty and ready to help!
3 de diciembre de 2023
Opinión espontánea
Respuesta de FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Parcel arrived on time. Very happy with service
Parcel arrived on time and I picked it up from our local branch in Beccles who are always friendly and helpful
25 de noviembre de 2023
Respuesta de FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - BECCLES
Hello Jenny
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Amazing
Always lovely, welcoming and very helpful customer service!
Very tidy and well presented so you can easily find pieces that you are looking for.
Perfect variety of things you may need and want
2 de diciembre de 2023
Opinión espontánea
Respuesta de FatFace - BECCLES
Hello Jazmyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great in-store service from the Beccles…
Great in-store service from the Beccles store, lovely friendly and knowledgeable staff, always nice to visit the shop
30 de noviembre de 2023
Opinión espontánea
Respuesta de FatFace - BECCLES
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great local stores
Excellent staff who are extremely helpful and friendly in my local store, Beccles. Would highly recommend a visit.
25 de noviembre de 2023
Opinión espontánea
Respuesta de FatFace - BECCLES
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Respuesta de FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Beccles store has to be one of the most…
Beccles store has to be one of the most friendliest one where all the staff are always helpful, particularly Allie who I believe is the manager. This store is so popular in a town like Beccles and I’d love to see it expand with petite range, as well as children’s clothing which will accommodate a growing town.
25 de noviembre de 2023
Opinión espontánea
Respuesta de FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Recommend a visit to Beccles store
I visited the Beccles, Suffolk store today, Friday 24th November, to pick up an order. Whilst there I looked around but couldn’t see anything I wanted. A staff member said if I wanted help please ask. Whilst my order was found I asked about long line cardigans, cream, no wool content. After asking my size another staff member promptly took an item from a rack, helped me to put it on, then suggested a smaller size. The first staff member then brought another cardigan for me to look at. Both ladies were very friendly and extremely helpful. I decided to purchase the smaller sized cardigan. It was a very enjoyable shopping experience, thank you.
14 de noviembre de 2023
Respuesta de FatFace - BECCLES
Hi Heather, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Great!
Easy, effective and speedy ordering and delivery to a local store. Good value, attractive skirt bought in the sale.
16 de octubre de 2023
Respuesta de FatFace - BECCLES
Hi Marilyn
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
returned a top bought for my daughter…
returned a top bought for my daughter with stains on sleeves
the staff was helpful and ordered a new top straight away
10 de octubre de 2023
Respuesta de FatFace - BECCLES
Hi Cristiana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality clothing that won’t date and…
Quality clothing that won’t date and remain stylish.
26 de septiembre de 2023
Respuesta de FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Simple and uncomplicated
29 de agosto de 2023
Respuesta de FatFace - BECCLES
Hi Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good buying experience
Helpful and efficient staff, very easy to make a return and repurchase
23 de agosto de 2023
Respuesta de FatFace - BECCLES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Shop in Beccles not disabled friendly
Lovely helpful assistants but shame the shop is not wheelchair friendly. Changing rooms up some steps and the cash desk is up steps. This means I had to try the jumper on in the shop. That was fine but wouldn't have been if I'd wanted to try on trousers or a swim suit. Makes paying difficult too.
30 de agosto de 2023
Opinión espontánea
Respuesta de FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
No issues
Ordered online without any issues. Free delivery to store. Collected item within minutes or arriving. No issues with anything. Items purchased where just as expected, both fitted great. And they were in the sale, which was even better!
11 de julio de 2023
Respuesta de FatFace - BECCLES
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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