Friendly, helpful staff. Lovely shop, well set out, welcoming and well stocked. Efficient service for collection and return of online orders. Fat face clothing is lovely, although some items are at a... Ver más
La empresa ha respondido
Localización
Cambiar localización3 Potter Street, CM23 3UH Bishops�Stortford, Hertfordshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Very friendly dealt with my return explaining what happened when item was bought with a gift card .
La empresa ha respondido
The staff are always friendly, smiley & very helpful. The store is very well laid out & have always loved the clothes, jewellery & underwear
La empresa ha respondido
Ordered a belt online in sale. I was looking for something a little different Easy to order and delivered to store for convenience. Bishop’s Stortford is a lovely big shop and never fails to impress... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
3 Potter Street, CM23 3UH, Bishops�Stortford, Hertfordshire, Reino Unido
- 01279 652225
4,7
Excelente
90 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ordered chinos in sale
Ordered chinos in sale, good value and good fit. Easy pick up from store
29 de abril de 2024
Respuesta de FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your Chinos, and look forward to welcoming you back soon.
Take care. -GM
A great service from Marie Bolton…
A great service from Marie Bolton today. Who gave me advice about the bag colour and what is the trend.
28 de marzo de 2024
Opinión espontánea
Respuesta de FatFace - BISHOPS STORTFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fabulous staff & dog friendly
I went to the shop to check what I can buy for my mum. Fabulous staff & friendly & genuine smile. I end up buying blue suede bag, sunglasses, scarf & mug for my mum. A big shout of Thank you Leo & Lucy! The shop is dog friendly !!
8 de marzo de 2024
Opinión espontánea
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello Marie
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bishops Stortford store - this is great to hear. Take care, LE
I ordered a leather phone bag and was…
I ordered a leather phone bag and was really disappointed to find that it didn't have the same 'bee' lining as in the advert. If it's advertised with this lining then it should have it. Wished I'd have returned it now as don't like the leather either. Mistake purchase.
12 de noviembre de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear your item was not received as expected, we apologise for any disappointment caused. Unfortunately I have not been able to see you have been in touch regarding this.
Please do not hesitate to get in touch with our friendly customer service team -customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take acre. -GM
A store that cares
A store that is beautifully set out with great displays which caught the eye and gave you inspiration. Saw this shirt before Christmas and bought it in the sale. Good fit, super comfy, casual but smart. Ideal for a evening out.
4 de enero de 2024
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
High quality item as always from…
High quality item as always from FatFace arrived promptly
28 de diciembre de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello Anthony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I always appreciate the quality of the…
I always appreciate the quality of the materials used. It's quite expensive but hopefully the sustainable manufacturing politics that they claim they have/use are true and explain the prices, considering that the high value brands really take the clothing prices through the roof. I feel that FatFace is a decent high quality accessible clothing brand, where they emphasise quality over quantity.
13 de diciembre de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Hi there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best Store to visit
The store was laid out very well. Presented exceptionally and nice and tidy. Staff on hand, friendly and helpful.
11 de diciembre de 2023
Opinión espontánea
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service …
The customer services assistant was very smiley and pleasant and made my shopping experience very positive. Well done Fatface Bishop’s Stortford.
30 de noviembre de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I was helped by Pedro in Stortford…
I was helped by Pedro in Stortford today and he was very helpful and friendly. The other staff were also attentive and quick to help me. Lovely store and lovely staff.
7 de diciembre de 2023
Opinión espontánea
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order and pick up in store to…
Easy to order and pick up in store to avoid delivery costs.
22 de noviembre de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Hi Lynn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The quick delivery and great clothing…
The quick delivery and great clothing quality
18 de noviembre de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Speed delivery and friendly staff
26 de septiembre de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
ladies belt
Ordered a belt online in sale. I was looking for something a little different Easy to order and delivered to store for convenience. Bishop’s Stortford is a lovely big shop and never fails to impress. Friendly staff too. Nice belt that will go with everything and I’m looking forward to wearing it.
7 de septiembre de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
No ready for collection email sent
Only issue I had was that no confirmation email was sent to me that the items were ready to collect in store.
However, ladies in store very friendly
1 de septiembre de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello Lisa, thank you for taking the time to leave your review.
I am sorry to hear that you didn't received your email for collection. I will be sure to get this looked into.
Take care, LE
Item has not arrived
Item has not arrived
Shop was not very helpful to try and find it
22 de agosto de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Hi Marius, thank you for reviewing. We're so sorry that your order appears to be missing in post - due to the time passed, I've processed a full refund for you now. If there is anything else we can do to help, please don't hesitate to get in touch! CD
Respuesta de FatFace - BISHOPS STORTFORD 2
Good afternoon, FatFace customer
It's great reading such positive comments about the service you received.
We look forward to you shopping with us again soon at our Bishops Stortford store.
Take care, JB
Pleased
I had tried on in-store beforehand and decided to buy online. Very efficient ordering experience and fast delivery to store for pick up. Very pleased with purchase and it was in the sale! Well done Fatface!
9 de agosto de 2023
Respuesta de FatFace - BISHOPS STORTFORD 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.