Easy to collect order. Polite, friendly and efficient member of staff. My order was correct and such good quality and value (sale items).
La empresa ha respondido
Localización
Cambiar localización20 The Lexicon, The Avenue, RG12 1BD Bracknell, Berkshire, GB
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Consulta las opiniones de los clientes
Return was managed efficiently and with courtesy by the young man who dealt with it - have to say his approach was much friendlier and more welcoming than I received from a previous member of staff. O... Ver más
La empresa ha respondido
Bought a Paignton Gillet, Charcoal. What made the experience different? In a word "Lara" she sweet talked me into giving my Email address for which I was instantly rewarded with a 15% discount. Whatev... Ver más
La empresa ha respondido
Saw item in Winchester store but didn’t buy got home regretted it - ordered online to collect at my local Bracknell store - very smooth process was kept informed of progress on my order. Sadly when I... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
20 The Lexicon, The Avenue, RG12 1BD, Bracknell, Berkshire, Reino Unido
- 01344 457360
4,6
Excelente
99 opiniones
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Lovely pyjamas and ordering and…
Lovely pyjamas and ordering and shipping all great.
19 de diciembre de 2023
Respuesta de FatFace - BRACKNELL
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought this great kaki green cord shirt…
Bought this great kaki green cord shirt for my husband for Christmas, he loved it!
The delivery to my local store was free and quick.
14 de diciembre de 2023
Respuesta de FatFace - BRACKNELL
Hello Anya
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The easy way to shop
Having ordered the item on line I was kept informed of the progress of my order and notifed by e mail when it had arrived in the store, no hassle
5 de diciembre de 2023
Respuesta de FatFace - BRACKNELL
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good buy - comfortable leather Chelsea boots!
I ordered leather Chelsea boots as I had already bought a pair and they are great - really comfortable to wear immediately - I have brown so I bought a black pair in the Black Friday deals online! Delivery to store was free!
27 de noviembre de 2023
Respuesta de FatFace - BRACKNELL
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice environment
Nice environment, staff helpful, good range of styles. We bought tried some things on, bought some and then went online and had an item delivered that we tried in the shop
17 de noviembre de 2023
Respuesta de FatFace - BRACKNELL
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Ordered but Christmas present
Ordered - really quick delivery - it’s a present so can’t really say much
15 de noviembre de 2023
Respuesta de FatFace - BRACKNELL
Good Afternoon Ann,
Thank you for taking the time to leave us a review!
I am happy to hear you are happy with your order and it got to you so quickly, I hope they love their present!
Kind Regards, JW
Shorts are a good fit and made from…
Shorts are a good fit and made from quality linen material.
Chose pick up from shop option which was quick and efficient.
1 de noviembre de 2023
Respuesta de FatFace - BRACKNELL
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good display
Good display. Staff helpful and don’t rush or hang about whilst you browse. Good size changing rooms. Prices a little expensive but the sales help if you want to wait.
Would have given five stars but prices, especially for some things like t-shirts a bit over the top.
16 de octubre de 2023
Respuesta de FatFace - BRACKNELL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
What made it different? - Lara
Bought a Paignton Gillet, Charcoal. What made the experience different? In a word "Lara" she sweet talked me into giving my Email address for which I was instantly rewarded with a 15% discount. Whatever Fat Face are paying her, it ain't enough!
29 de agosto de 2023
Opinión espontánea
Respuesta de FatFace - BRACKNELL
Hello, thank you for taking the time to leave a review. It's so lovely to receive such kind feedback about our store crew! I'll be sure to pass this on to Lara and the Bracknell team. All the best, LB
Wrong colour, wrong size, bad customer service
Unfortunately I was sent not only the wrong colour, I was also sent the wrong size. Returned to store and didn’t even receive an apology or the opportunity to get a replacement. As a consequence I did not reorder. Shame as I was looking forward to receiving the item.
11 de agosto de 2023
Respuesta de FatFace - BRACKNELL
Hi there,
Thank you for taking time to leave us this review.
I'm sorry to hear you haven't received correct colour of your item and we had no stock to replace in store. I will certainly pass your feedback to our relevant department, to prevent this from happening again. I do apologise for the inconvenience caused.
Take care,
SK
Polite and efficient staff
7 de agosto de 2023
Respuesta de FatFace - BRACKNELL
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Respuesta de FatFace - BRACKNELL
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Sizing was spot on.
Sizing was spot on.
Style also very good
Quality also good.
I purchased my first Fat Face polo shirt before 1990in a ski resort in France.(possibly Maribel?). My size was out of stock and the manager delivered it to me in Reading Berkshire on their way home after their season.
Brilliant service.
14 de junio de 2023
Respuesta de FatFace - BRACKNELL
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very good experience
I ordered a dress on line, when I collected it I asked if I could try it on. 'no problem'. I was also offered that they could action a refund if needed.
14 de mayo de 2023
Respuesta de FatFace - BRACKNELL
Hi Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - BRACKNELL
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Beautiful blouse
Beautiful blouse
Purchased via online sale and collected at local store
Well made, fit true to size and pretty blouse
Always happy with my items bought at FatFace 👍🏻😊
2 de mayo de 2023
Respuesta de FatFace - BRACKNELL
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Saw item in Winchester store but didn’t…
Saw item in Winchester store but didn’t buy got home regretted it - ordered online to collect at my local Bracknell store - very smooth process was kept informed of progress on my order. Sadly when I got the item it didn’t suit me so returned to my local store again no problems a very smooth service snd process.
1 de mayo de 2023
Respuesta de FatFace - BRACKNELL
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great weekend
EP
Respuesta de FatFace - BRACKNELL
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very friendly and helpful staff.
2 de mayo de 2023
Respuesta de FatFace - BRACKNELL
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good Range of stock and helpful staff
Good range of stock in a good location with friendly staff
28 de abril de 2023
Respuesta de FatFace - BRACKNELL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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