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FatFace - BROMLEY 2 Opiniones 

250
•
TrustScore: 4.5 sobre 5

4,7

Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB

•

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff were very helpful, patient and friendly. We were looking for a shirt for my mum, and they were so helpful in choosing the right one. The service was excellent, and we really appreciated thei... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The online experience was great. The instore staff were fantastic, the items are a good quality and at great prices.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, Reino Unido

  • 02082 904457

4,7

Excelente

TrustScore: 4.5 sobre 5

250 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(250)

14.949 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great bag great service on pick up and…

Great bag great service on pick up and speedy delivery

21 de abril de 2025
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Respuesta de FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Valorada con 5 estrellas sobre 5

Friendly staff as always ..great company

Friendly staff as always ..
Good Quality clothing .,
Wear shorts and trousers as in construction they are very robust

21 de abril de 2025
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Respuesta de FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Fabulous Bromley team…

Visited the Bromley store today and, as always, great service from the friendly and helpful team there. Mary-Jane is always fabulous and between her and Mel they sorted out my return and re-order with no problems. They went over and above helping me work out the right size to order then sorted it all out for me. Fatface staff are always nice but this store is definitely a bit above in my view.

5 de abril de 2025
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Good afternoon,
Thank you for your wonderful feedback! We're so happy to hear that Mary-Jane and Mel went above and beyond to assist you with your return and reorder. It's great to know that the Bromley store has provided such excellent service, and we truly appreciate your kind words! We look forward to welcoming you back soon!

Valorada con 5 estrellas sobre 5

The online buying experience was smooth…

The online buying experience was smooth and simple to follow. Pick up at the local store went well.
I am pleased with the Mawes shorts. The cotton fabric is soft and I like that they are offered in 3 lengths.
The longer 12 inch size suits me.

3 de abril de 2025
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Shopping Done Right – FatFace Bromley Nails It!

I had such a great experience at FatFace in Bromley! The staff were super friendly, really helpful, and made the whole shopping trip enjoyable. The quality of their clothes is fantastic—well-made and stylish. Honestly, one of the best shopping experiences I’ve had in a long time. Highly recommend!

12 de marzo de 2025
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Always great welcome at the Bromley store

Always great welcome at the Bromley store! Nichola served me today- fantastic advice and great customer service *****

20 de marzo de 2025
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Two jumpers

Pleased with the two jumpers I purchased.
Prompt delivery.

8 de marzo de 2025
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT

Valorada con 5 estrellas sobre 5

Thanks to all the amazing staff at…All the amazing staff at Fat Face in Bromley

Thanks to all the amazing staff at FatFace Bromley for making my shopping experience so personal and perfect!

Just wanted to say a hugh thank you to Rebecca for her patience with me and her honesty in helping me pick out the perfect choice. You are simply the best, lovely smile to welcome customers especially the regular ones and your customer service care is always so amazing! Thank you for always looking after me, you are the best!

Also thank you to MJ who is my friend and financial advisor and support, you are always ready to help me with anything I am interested in buying, thanks for all your customer support and contribution to my purchases!
Another thanks to Ange the manager at my Bromley branch who has been looking after me for the past few years, I live coming in to shop here cause of the welcome I received always!
Well Laurence I don’t know how you put up with me over the years but until today you always welcome me with a warm smile and here comes trouble! To all you beautiful staff I love shopping at my Bromley branch cause it’s you guys who make my shopping fun, exciting and enjoyable so Thanks guys
Rebecca i’m coming to shop soon be ready!!

5 de marzo de 2025
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Great shopping experience with FatFace

Great shopping experience with FatFace! My order arrived quickly, and the quality of the items exceeded my expectations. Comfortable, well-made, and stylish—will definitely shop again!

15 de febrero de 2025
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 2 estrellas sobre 5

Slippers falling apart after a month ?!

I received a pair of your “Kaia Dark Natural Faux Fur Cuff Mules” slippers as a Christmas present from a younger sibling and I noticed the bottom of the sole was coming away from the shoe (end of January) Now it’s the 6th Feb and the whole sole is basically hanging on by the smallest bit (on my right slipper) After only a month!? And for a £30 pair of slippers I think that is shocking 😳🤬 Primark £2/£3 slippers would of lasted longer to be honest 😆 so I do NOT recommend fatface slippers x
UPDATE: no contact details have been left because your not allowed to on here 🤷🏽‍♀️ ??

21 de enero de 2025
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello there
Thank you for your review.
We would like to speak to you in more detail regarding your faulty item, however no contact details have been left alongside your review.
I have requested more details from yourself via Trustpilot.
Thank you, LE

Valorada con 1 estrellas sobre 5

No defamation implied just plain facts based on my personal experience

If I could give a lower score then I would!!! I am appalled by the behaviour and language of the manager at the Bromley store. Unfortunately, thefts in the retail sector must be a nightmare for the company and managers alike.

However, the ethnicity of a thief is NOT a defining factor based on skin colour, gender or age.

As a resident of Bromley, the Fat Face store was one I regularly frequented but after hearing the following statement by an employee, on the shop floor, with customers around, "keep an eye on that guy as he is black."

As an ethnic minority male, I am grievously offended by this statement and will therefore boycott the Bromley store.

20 de enero de 2025
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Good afternoon, thank you for your review.
Complaints of this nature are something that FatFace take very seriously, and a full investigation has taken place as a result.
Take care, LE

Valorada con 5 estrellas sobre 5

Quick fast delivery of a great product

Quick fast delivery of a great product

19 de diciembre de 2024
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Bromley shop has the friendliest staff

Bromley shop has the friendliest, most helpful assistants. Nothing is too much trouble and they go out of their way to give excellent service. A big thankyou to the staff there.

11 de diciembre de 2024
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Very very helpful staff

Very very helpful staff

12 de diciembre de 2024
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Easy to order on-line and pick up in…

Easy to order on-line and pick up in store.

9 de noviembre de 2024
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello Jean
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Delivery to shop

Quick deliveryto shop, helpful friendly staff

8 de noviembre de 2024
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Very easy to order on line

Very easy to order on line. And collection from local store was a good option.

13 de noviembre de 2024
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello Deana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 4 estrellas sobre 5

Unfortunately my order was delivered to…

Unfortunately my order was delivered to the wrong store so I had a much longer wait two weeks from ordering! When it did srive very pleased

4 de noviembre de 2024
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Thank you for taking the time to leave your review. I am sorry to hear that your order took longer than it should have done to collect in store, however I am pleased to hear that you love your new item now you have it.
Thank you,LE

Valorada con 5 estrellas sobre 5

Delivered to store for me to pick up

Delivered to store for me to pick up - arrived before promised time. In store staff were friendly - offered me the chance to try the garment on instore before I left. Item is gorgeous, as expected, and fits perfectly!

5 de noviembre de 2024
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello Pamela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Welconing Bromley store

Visited Bromley store towards end of day om a Saturday. We were drawn to the men's sale items and the sales assistant was so friendly and encouraging thatvwe spent £168 ! A great member of the team with a respectful approach towards my son using his wheelchair. A welcoming and friendly store.

26 de octubre de 2024
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello Brian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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