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FatFace - BROMLEY 2 Opiniones 

250
•
TrustScore: 4.5 sobre 5

4,7

Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB

•

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff were very helpful, patient and friendly. We were looking for a shirt for my mum, and they were so helpful in choosing the right one. The service was excellent, and we really appreciated thei... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The online experience was great. The instore staff were fantastic, the items are a good quality and at great prices.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. también en la categoría
  3. Tienda de accesorios de moda
  4. Tienda de ropa para hombres
  5. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, Reino Unido

  • 02082 904457

4,7

Excelente

TrustScore: 4.5 sobre 5

250 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(250)

14.178 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Superb Fat Face

The online ordering process is very straightforward and the collection in store is very efficient. Without a doubt the best shopping experience of any retailer in the high st . We use the Bromley store and the staff there are warm welcoming engaging and most of all interested in the customer which makes such a difference when everyone else seems like they couldn’t care less if you bought from them or not . We use Bromley most often but you get a similar experience regardless of which branch we use . Thank you Fat Face

23 de noviembre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

Valorada con 5 estrellas sobre 5

Good Customer service at FatFace Brimley

Our experience in FatFace Bromley was excellent. The staff were helpful when we were changing a pair of slippers & chatted to us about the new stock that was coming in for Christmas. The manager & the two members of staff there made us feel valued customers & we ended up buying a winter jumper before we left! They knew their stock & their customer base.

8 de noviembre de 2023
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valorada con 4 estrellas sobre 5

Helpful efficient staff

7 de noviembre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valorada con 5 estrellas sobre 5

Great experience

Both members of staff were extremely helpful and friendly. They made it a great experience.

5 de noviembre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Excellent customer service

I struggled to find the store so I called them. The lady (Catherine) I spoke to was so helpful and polite and she served me in store too. Very helpful staff and great ordering and click and collect process.

6 de noviembre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Excellent service from Bromley branch

The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect it approx mid day where i collected Order number: UKF1012906672, Hampshire Dry Wax Swing Coat. I also noticed him giving that extra service to another customer. I didn't get his name can you please thank him.

27 de octubre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Valorada con 5 estrellas sobre 5

Excellent shopping assistant

26 de octubre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Valorada con 5 estrellas sobre 5

Efficient order to store process

Slick order and delivery to local store process works well - used it a few times now and it is quick.

16 de octubre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Valorada con 5 estrellas sobre 5

Friendly and helpful as ever from the Bromley team

I had a good experience when returning an item for a different size. I called the Bromley store near me and Alison not only had the size coat put to one side but also a different colour without us having to ask.
As ever all the staff are friendly and helpful as Alison continued her help when we arrived with advise on which size was best.
It was a great experience and we left happy with our purchase

21 de octubre de 2023
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Good morning Will,

Thank you for your 5* review regarding your recent visit to our Bromley store. It is great to read such positive comments regarding our lovely store crew.

Have a lovely day! LB

Valorada con 5 estrellas sobre 5

super helpful

The staff are super helpful in helping you make the right choice

13 de octubre de 2023
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello Jen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Beautiful top and excellent customer service!

I bought this beautiful top today. As usual, Fatface quality is fantastic! The fabric is soft, gentle on the skin and I love the pattern, it's so stylish. The Customer Service representative was very friendly and helpful. I am very happy altogether. Thank you for another great item, Fatface!

6 de octubre de 2023
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hi Daniela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

I like getting my clothes from fat face…

I like getting my clothes from fat face you do plus size and you have the room they are to small just enough room lovely

26 de septiembre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP

Valorada con 5 estrellas sobre 5

Buying online

For the first time, bought online and collected in store. Seamless process and store staff very helpful. Good quality product with a discount.... Might do this again 😄

17 de septiembre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Valorada con 5 estrellas sobre 5

Lovely quality and great fit

I saw the dresses online and wanted to check out quality and colours so called into local store. Lovely quality and true to size. Staff friendly and store set out so you could see stock easily. Will definitely shop here again.

10 de septiembre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

Valorada con 5 estrellas sobre 5

Very positive

Very positive, outgoing and professional personnel...It's a pleasure walking to your store checking for items on sales or new collection (little bit too pricy)

13 de septiembre de 2023
Opinión espontánea
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello there

thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear. Take care, LE

Valorada con 5 estrellas sobre 5

Fantastic Branch Managers!

Fantastic service from the branch manager of London Waterloo and Bromley Kent.
I somehow clicked the wrong branch when ordering my sandals for click and collect and between them they sorted it out and emailed me which was totally unexpected. I am very grateful to them both.

5 de septiembre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our stores, - this is great to hear. Take care, LE

Valorada con 5 estrellas sobre 5

Easy to use website and very impressive…

Easy to use website and very impressive delivery time. The first order I had to return via a ship and again very good service.

1 de septiembre de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hello Jo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Angie and team at Fat Face Bromley…

Angie and team at Fat Face Bromley branch are all fantastic, incredibly upbeat and helpful. I have been shopping in there for years; as a single girl and now as a married Mum. I always know when I go in there I will leave uplifted after a friendly chat with Ange and a bag of lovely clothes. A shopping experience I look forward to and even more so now with a temperamental toddler in tow. Couldn’t ask for more!

31 de agosto de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hi Tanya, thank you for your kind words. I'll make sure that your lovely feedback gets back to Angie and the Bromley team, and it's great that our products are living up to our standards every time. I hope you like your new Poppy Longline top! Take care, CD

Valorada con 5 estrellas sobre 5

Very swift and easy online service

Very swift and easy online service. I recently did click and collect on a sale item which arrived in 3 days over the recent Bank Holiday.

All previous interactions I've had with staff and customer services have been positive.

27 de agosto de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Hi Jake
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Helpful and friendly staff

27 de agosto de 2023
Logotipo de FatFace - BROMLEY 2

Respuesta de FatFace - BROMLEY 2

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

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