Black Pixie bag …beautifully made and a great price especially when purchased at the reduced price. Arrived quickly in store to collect and excellent service.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... Ver más
La empresa ha respondido
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... Ver más
La empresa ha respondido
Haven’t received an email telling me it’s ready to collect from store yet. So as far as I know it’s not been delivered. Virtual Assistant said to wait 3-5 days but as bank holidays could take another... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, Reino Unido
- 01245 266696
4,8
Excelente
146 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Black Pixie bag …beautifully made and a…
Black Pixie bag …beautifully made and a great price especially when purchased at the reduced price.
Arrived quickly in store to collect and excellent service.
2 de agosto de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very satisfied customer!
From start to finish! Great service very satisfied!
Returns back to Chelmsford branch excellent.
7 de julio de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service!
The customer service is great! I only took one star off for the inconsistencies in the manufacturing and sizing of the products.
2 de julio de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I visited Fatface this afternoon
I visited Fatface this afternoon, Thursday 18th June around 3.30pm
The two ladies in the shop we’re absolutely fantastic, I had a small issue with a return and they were so helpful, approachable engaged personable and efficient
Unfortunately I don’t know their names but it’s important they hear this feedback, as the return was being made they kept my two year old granddaughter entertained - I buy from Fatface frequently but the service I had today will encourage me to give my custom to the Chelmsford branch rather than go on line - thank you
18 de junio de 2026
Opinión espontánea
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice shorts which I am am happy about
Nice shorts which I am am happy about. However I originally bought them on the website and had bought the wrong size. There was no paper work with it and I was directed to take them back to the store. I did that and was expecting I could swap them for a larger size.
They said that I would have to buy another pair and then be refunded which all seemed rather unneccessary
12 de junio de 2026
Respuesta de FatFace - CHELMSFORD 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Excellent service
From ordering to service in the Chelmsford store the process was faultless. The jacket is excellent and I am enjoying wearing it. Thank you.
16 de mayo de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service in store.
Excellent customer service in store.
Good quality clothing.
11 de mayo de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
I’m glad to buy well made clothes at…
I’m glad to buy well made clothes at sale prices, delivered on time. Thank you
29 de abril de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff and always good…
Very helpful staff and always good quality clothing at a fair price.
24 de abril de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Friendly
Friendly, helpful Staff.............and notifications on how my order was proceeding.
7 de marzo de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cute Socks
Cute, well made fluffy fox socks bought for my daughter. As always, the staff at Fat Face in Chelmsford were friendly and helpful.
8 de febrero de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant thanks!
Fast delivery to store; excellent value in the sale. Lovely staff
4 de febrero de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface harley puffa coat
Easy to order, quick delivery, always super friendly staff. Amazing coat, kept my eye on to come into the sale in my size, size 8, fit is perfect, I sized down as came up too big in a 10. So cosy and warm.
31 de enero de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff
Great staff, very easy to exchange Xmas present for gift card to go on line and buy clothing in my size
14 de enero de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cardigan
I ordered a winter cardigan which was very good value, material is lovely and soft and sizing good too.
From order to arrival very quick! Good service.
6 de enero de 2026
Respuesta de FatFace - CHELMSFORD 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Very good than you
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range in the longer length & possible a bit longer than comes down to the calf, as I'm just under 5ft 0ins.
26 de diciembre de 2025
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jumper arrived on time to pick…
Lovely jumper arrived on time to pick it up.
21 de diciembre de 2025
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
The jacket that I purchased online was picked up instore and the staff were very cheerful.
The Jacket fits perfectly and is of good quality
30 de noviembre de 2025
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So easy to order and collect
10 de diciembre de 2025
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.