I ordered bikini bottoms online to pick up at the Chelmsford store. I received several emails advising that my purchase was available to collect but when I went to the Chelmsford store they didn’t hav... Ver más
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Consulta las opiniones de los clientes
Love FatFace, clothing well made and good value, staff extremely friendly and helpful in my local Chelmsford store.
La empresa ha respondido
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... Ver más
La empresa ha respondido
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, Reino Unido
- 01245 266696
4,7
Excelente
153 opiniones
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Great clothes, very helpful staff.
Great clothing, especially in the sale. Staff are always really helpful.
12 de septiembre de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
always made welcome and has the best in…
always made welcome and has the best in everything that I need - great clothes and so well made and they dont shrink..
7 de septiembre de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Great service, very friendly and helpful colleagues in the Chelmsford store, made the shopping experience a pleasure.
27 de agosto de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love FatFace
Love FatFace, clothing well made and good value, staff extremely friendly and helpful in my local Chelmsford store.
5 de septiembre de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always the staff in Chelmsford Branch
Always the staff in Chelmsford Branch - Ace
26 de agosto de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not a great experience …
I ordered bikini bottoms online to pick up at the Chelmsford store. I received several emails advising that my purchase was available to collect but when I went to the Chelmsford store they didn’t have my order. The staff were very apologetic it’s not their fault. As I didn’t want to come back again I asked them to return it for me. I am still waiting for my refund.
14 de agosto de 2026
Respuesta de FatFace - CHELMSFORD 2
Thank you for your feedback.
Having reviewed your order, I can confirm it was placed on 2nd August and arrived at our Chelmsford store on 3rd August. A Ready to Collect email was sent on 3rd August after the parcel was received in store.
The order is currently still recorded as being at the store. As you requested not to collect the item, it will be returned and refunded automatically. You will receive email updates confirming when the return has been processed and when the refund has been issued to your original payment method.
Thank you for your comments regarding our store colleagues. We appreciate you taking the time to share your experience.
Black Pixie bag …beautifully made and a…
Black Pixie bag …beautifully made and a great price especially when purchased at the reduced price.
Arrived quickly in store to collect and excellent service.
2 de agosto de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very satisfied customer!
From start to finish! Great service very satisfied!
Returns back to Chelmsford branch excellent.
7 de julio de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service!
The customer service is great! I only took one star off for the inconsistencies in the manufacturing and sizing of the products.
2 de julio de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I visited Fatface this afternoon
I visited Fatface this afternoon, Thursday 18th June around 3.30pm
The two ladies in the shop we’re absolutely fantastic, I had a small issue with a return and they were so helpful, approachable engaged personable and efficient
Unfortunately I don’t know their names but it’s important they hear this feedback, as the return was being made they kept my two year old granddaughter entertained - I buy from Fatface frequently but the service I had today will encourage me to give my custom to the Chelmsford branch rather than go on line - thank you
18 de junio de 2026
Opinión espontánea
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice shorts which I am am happy about
Nice shorts which I am am happy about. However I originally bought them on the website and had bought the wrong size. There was no paper work with it and I was directed to take them back to the store. I did that and was expecting I could swap them for a larger size.
They said that I would have to buy another pair and then be refunded which all seemed rather unneccessary
12 de junio de 2026
Respuesta de FatFace - CHELMSFORD 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Excellent service
From ordering to service in the Chelmsford store the process was faultless. The jacket is excellent and I am enjoying wearing it. Thank you.
16 de mayo de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service in store.
Excellent customer service in store.
Good quality clothing.
11 de mayo de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
I’m glad to buy well made clothes at…
I’m glad to buy well made clothes at sale prices, delivered on time. Thank you
29 de abril de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff and always good…
Very helpful staff and always good quality clothing at a fair price.
24 de abril de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Friendly
Friendly, helpful Staff.............and notifications on how my order was proceeding.
7 de marzo de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cute Socks
Cute, well made fluffy fox socks bought for my daughter. As always, the staff at Fat Face in Chelmsford were friendly and helpful.
8 de febrero de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant thanks!
Fast delivery to store; excellent value in the sale. Lovely staff
4 de febrero de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface harley puffa coat
Easy to order, quick delivery, always super friendly staff. Amazing coat, kept my eye on to come into the sale in my size, size 8, fit is perfect, I sized down as came up too big in a 10. So cosy and warm.
31 de enero de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff
Great staff, very easy to exchange Xmas present for gift card to go on line and buy clothing in my size
14 de enero de 2026
Respuesta de FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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