Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
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Unit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
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Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
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Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection. Have only dropped a star as the clothing item was very creased when I took it out of the bag to tr... Ver más
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Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Ver más
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 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Ver más
La empresa ha respondido
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Reino Unido
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Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.

Respuesta de FatFace - CHELTENHAM

Respuesta de FatFace - CHELTENHAM
Great shopping at Fat face, order arrived when expected.
Great service will shop again.

Respuesta de FatFace - CHELTENHAM

Respuesta de FatFace - CHELTENHAM
Easy to order and helpful assistants when trying on.

Respuesta de FatFace - CHELTENHAM
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection.
Have only dropped a star as the clothing item was very creased when I took it out of the bag to try on & one of the item’s arms was still inside out, so was obvious that the item had been returned!
Totally understandable though as it was in the sale & had originally sold out in my size!
Super chuffed to now be the proud owner!

Respuesta de FatFace - CHELTENHAM

Respuesta de FatFace - CHELTENHAM
The staff in local store are very friendly and helpful (Cheltenham) and they recognise me as a regular local customer! Can't wait for the new autumn stock to be on sale. Jane

Respuesta de FatFace - CHELTENHAM
Popped into fatface Cheltenham this afternoon to look for a couple of last minute holiday bits and the Manager Nathan and his colleague Jasmine were more than happy to help. The Manager was in the middle of moving stock around but was happy to chat and reach for some products that I wanted to look at within the Men's section and Jasmine was smiley and helpful at the till point

Respuesta de FatFace - CHELTENHAM
Staff in the Cheltenham store have always had a very poor attitude. Totally self-absorbed and oblivious to customers' needs. Today I was the only customer in the shop and the male staff member felt compelled to barge straight through between me and the merchandise I was looking at. So glad that M&S are now stocking Fatface and I can avoid the Cheltenham store

Respuesta de FatFace - CHELTENHAM

Respuesta de FatFace - CHELTENHAM
Bought a lovely colour hoodie from Fat Face and got a discount to boot!
Great colour and nice cut.

Respuesta de FatFace - CHELTENHAM
Clearly the store in Cheltenham is on it's way out. Very poor men's selection..already moved downstairs. Disappointing and depressing.
I should add this is no reflection on the staff who are professional and perfectly pleasant to deal with. This isca FatFace company issue.

Respuesta de FatFace - CHELTENHAM

Respuesta de FatFace - CHELTENHAM
All good. Very friendly and helpful staff and online experience has always been been good. Would give 5 stars but overpriced. Only buy when there's a sale.

Respuesta de FatFace - CHELTENHAM
Bought a pair of jeans, in fact, two pairs. Quality excellent as usual and a fair price to be honest.
Purchased from my local Cheltenham store as always. The staff are great and very helpful.
There is a but…. The men’s department has been relocated downstairs at the back and is tiny now. There were no jeans on display to look at as there was not enough room because of the sale. I ended up taking a punt on the colour/shade just by online photos which isn’t ideal. As it was I got lucky.
I don’t know if this will put people off visiting your store because if like me you want see the physical item. There again, I guess this is a sign of the times which is a shame.
I fairness to your staff, they did get jeans down from the stockroom to have a look at. As always, very helpful.

Respuesta de FatFace - CHELTENHAM
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