The staff in local store are very friendly and helpful (Cheltenham) and they recognise me as a regular local customer! Can't wait for the new autumn stock to be on sale. Jane
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Localización
Cambiar localizaciónUnit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
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Consulta las opiniones de los clientes
Staff in the Cheltenham store have always had a very poor attitude. Totally self-absorbed and oblivious to customers' needs. Today I was the only customer in the shop and the male staff member felt c... Ver más
La empresa ha respondido
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Ver más
La empresa ha respondido
Popped into fatface Cheltenham this afternoon to look for a couple of last minute holiday bits and the Manager Nathan and his colleague Jasmine were more than happy to help. The Manager was in the mi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Reino Unido
- 01242 262788
4,4
Excelente
106 opiniones
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It was good service
4 de enero de 2025
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Easy to order. Convenient for collection. Friendly staff in store
15 de diciembre de 2024
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Popped into local Cheltenham branch to…
Popped into local Cheltenham branch to collect an online order and purchase a few Christmas Presents. Was served by a Gent called Nathan who was fantastic and tried on a few jumpers for me so I could decide which to buy. Great service thank you and have a great Christmas
14 de diciembre de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Poor Service
Just picked up an online order from the Cheltenham store, rude and very patronising service from a male member of staff. Will never shop there again.
14 de diciembre de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Good morning Lynn,
Thank you for taking the time to leave your review.
I am sorry to hear that you didn't have a positive experience whilst visiting our Cheltenham store. I will be sure to pass this feedback to the appropriate team.
Take care, LE
I bought a pretty scarf and went to…
I bought a pretty scarf and went to collect it from the store Pretty scarf and seamless transaction
24 de noviembre de 2024
Respuesta de FatFace - CHELTENHAM
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy & straightforward process
Easy & straightforward process, very satisfied, would recommend
17 de noviembre de 2024
Respuesta de FatFace - CHELTENHAM
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Tried to use a gift card in Cheltenham
Tried to use a gift card in Cheltenham, voucher was for £40 but in-store till would only allow £33.64 to be used. Very disappointed as online I can use the full £40 BUT I have to spend £70 to get delivery. Not impressed by staff attitude either, Fatface used to be great with great customer service and great staff but sadly this has dwindled and is now seen at a number of stores.
5 de septiembre de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hi there, I am really sorry to hear of this experience. This shouldn't have happened.
I will reach out to the store to see what the issue was, and provide further training where necessary.
Take care, LE
Have purchased clothes for my family…
Have purchased clothes for my family from Fat Face for years and called in to the Cheltenham store yesterday to collect an order but was surprised and very sad to see that it looked like the shop is closing down! Fixtures and fittings removed off walls etc. Is this yet another shop leaving Cheltenham, I really hope not.
30 de agosto de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hello Elizabeth
Thank you for your review.
I am so sorry to hear of your recent experience with us. I have passed your comments onto the appropriate department for future consideration.
EP
All great
Quick delivery. Good packaging. Lovely Ang good quality clothes.
The shop is clean, has lots of clothes for a fairly small shop and staff are helpful.
3 de agosto de 2024
Respuesta de FatFace - CHELTENHAM
Good morning Hannah,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Staff more interested in chatting to…
Staff more interested in chatting to each other at the Cheltenham store than coming to the till point to help customers.
5 de agosto de 2024
Respuesta de FatFace - CHELTENHAM
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - CHELTENHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fast delivery of items ordered and even…
Fast delivery of items ordered and even quicker return of payment when one item was not suitable so returned. Great service.
29 de mayo de 2024
Respuesta de FatFace - CHELTENHAM
Hello Helen,
Thank you for your review.
I am glad to hear that your order was delivered quickly and that you found our returns process easy to use.
Have a great day!
Take care, ED
Great help from staff.
I don’t really leave reviews, but I Came into store on 5/6/24, on a mission to find some summer holiday clothes. Was met by a friendly team, and a chilled out store atmosphere.
I couldn’t find the sizes that were quite right for me, but your manager Cara was able to help me find everything I needed, and even helped me style and pair some items together, something an older less fashionable chap like myself appreciated.
She really is a credit to your store, and made shopping with you guys seamless. I’ll definitely be returning for next seasons holiday clothes!
5 de junio de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hello Benny,
Thank you for sharing your recent experience in our Cheltenham store with us.
Please be assured that this will be passed onto the crew member involved for you.
Have a great day!
Take care, ED
Visited the Cheltenham store
Visited the Cheltenham store, what a pleasure to find someone who took the time to talk to us and give helpful advice in choosing the right clothes.
Well done to Manager Nathan, you are a credit to FatFace.
7 de junio de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Dress, and we look forward to welcoming you back soon!
Take care.- GM
Fabulous Dress
Fabulous Dress. Can dress it up or down. It fits beautifully, in all the right places. AND … it has pockets.
Great that I could pick up from store, so no delivery fees
31 de mayo de 2024
Respuesta de FatFace - CHELTENHAM
Hello Aileen,
Thank you for your 5* review.
I am pleased to hear about your positive experience with us. Enjoy your new dress, I am sure it looks great!
Take care, ED
Useful click and collect servuce
Ordered a yellow cotton hoodie pullover. Good colour. Good fit. Pyjamas bottoms in fluffy brushed cotton. Didn’t like them so the local shop took my order which was click and collect and processed the refund which I should receive soon. Good helpful in store service.
25 de mayo de 2024
Respuesta de FatFace - CHELTENHAM
Hi Tonia, thanks for taking the time to leave a review. It's great that you received such good service and that you liked your hoodie! We hope we can earn 5 stars next time! Take care, CD
visited Fatface in Cheltenham looking…for summer holiday T shirts
visited Fatface in Cheltenham looking for some holiday T shirts, whilst there saw a fantastic Jacket, my size Jacket was not on display, Natham the manager managed to find one, also liked some T shirts, Natham again managed to find several in my size, I really enjoyed chatting to Natham and his staff, they did everything possible to find me everything I needed, spent about 45 minutes in the shop, great experience, I have not expereienced customer service like I did from Fatface for a very long time, I will definately be going into Fatface again, the next time I am in Cheltenham. natham and his team are definately an asset to the company.
26 de abril de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Good afternoon, Dean.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cheltenham store.
Take care, JB
Great service
Great quality clothing, staff at Cheltenham store always friendly and welcoming
2 de mayo de 2024
Respuesta de FatFace - CHELTENHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear your feedback regarding quality, and your experiences in your local store! We hope you love your order.
Take care. -GM
Respuesta de FatFace - CHELTENHAM
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Quality
Love fatface for style and quality.Staff friendly and helpful.
13 de mayo de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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