Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
La empresa ha respondido
Localización
Cambiar localizaciónUnit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
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Consulta las opiniones de los clientes
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection. Have only dropped a star as the clothing item was very creased when I took it out of the bag to tr... Ver más
La empresa ha respondido
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Ver más
La empresa ha respondido
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Reino Unido
- 01242 262788
4,4
Excelente
115 opiniones
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Mat was incredibly helpful in the store…
Mat was incredibly helpful in the store with excellent customer service skills. She’s an asset to the store and I can’t recommend her enough.
14 de junio de 2025
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Greeted by smiling friendly staff
Greeted by smiling friendly staff. Easy to pick up order and friendly advice should I have to return my order. I am confident with the sizes and so never have to do this.
9 de mayo de 2025
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick and easy collection process
Quick and easy collection process, very friendly staff
8 de mayo de 2025
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff at Cheltenham Fat Face
Fantastic customer service from Bernadette and all staff at Fat Face Cheltenham. Really friendly and a pleasure to shop there, thank you 😊
10 de abril de 2025
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cheltenham store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Fabulous
Great service and you can pick up from stores.
The leather bag is really soft and good quality, I was surprised at how much I can get in it.
Thank you.
10 de abril de 2025
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good experience
The staff in the shop (Cheltenham) were lovely. The clothes I tried on were great and good quality and finish
I also bought another pair of the jeans online, altogether a good experience
8 de marzo de 2025
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Firstly ld like to say l absolutely…
Firstly ld like to say l absolutely love Fat face,it's my favourite brand of all,l found l didn't need to wait long for my order either,it was dealt with efficiently.
6 de marzo de 2025
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Left waiting.
I've not been notified of my delivery,told not to go to store till I get an email,where is it,
2 de marzo de 2025
Respuesta de FatFace - CHELTENHAM
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Bought the green broderie anglaise…
Bought the green broderie anglaise blouse in a size 10. Fits well and enough coverage of the bottom over jeans 😀. A generous fit, which I prefer. The colour and puffed sleeves don’t always work for me, but really love it. Can wear with a tank top or as is. Looking forward to the warmer weather to wear it.
23 de enero de 2025
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was good service
4 de enero de 2025
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Easy to order. Convenient for collection. Friendly staff in store
15 de diciembre de 2024
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Popped into local Cheltenham branch to…
Popped into local Cheltenham branch to collect an online order and purchase a few Christmas Presents. Was served by a Gent called Nathan who was fantastic and tried on a few jumpers for me so I could decide which to buy. Great service thank you and have a great Christmas
14 de diciembre de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Poor Service
Just picked up an online order from the Cheltenham store, rude and very patronising service from a male member of staff. Will never shop there again.
14 de diciembre de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Good morning Lynn,
Thank you for taking the time to leave your review.
I am sorry to hear that you didn't have a positive experience whilst visiting our Cheltenham store. I will be sure to pass this feedback to the appropriate team.
Take care, LE
I bought a pretty scarf and went to…
I bought a pretty scarf and went to collect it from the store Pretty scarf and seamless transaction
24 de noviembre de 2024
Respuesta de FatFace - CHELTENHAM
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy & straightforward process
Easy & straightforward process, very satisfied, would recommend
17 de noviembre de 2024
Respuesta de FatFace - CHELTENHAM
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Tried to use a gift card in Cheltenham
Tried to use a gift card in Cheltenham, voucher was for £40 but in-store till would only allow £33.64 to be used. Very disappointed as online I can use the full £40 BUT I have to spend £70 to get delivery. Not impressed by staff attitude either, Fatface used to be great with great customer service and great staff but sadly this has dwindled and is now seen at a number of stores.
5 de septiembre de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hi there, I am really sorry to hear of this experience. This shouldn't have happened.
I will reach out to the store to see what the issue was, and provide further training where necessary.
Take care, LE
Have purchased clothes for my family…
Have purchased clothes for my family from Fat Face for years and called in to the Cheltenham store yesterday to collect an order but was surprised and very sad to see that it looked like the shop is closing down! Fixtures and fittings removed off walls etc. Is this yet another shop leaving Cheltenham, I really hope not.
30 de agosto de 2024
Opinión espontánea
Respuesta de FatFace - CHELTENHAM
Hello Elizabeth
Thank you for your review.
I am so sorry to hear of your recent experience with us. I have passed your comments onto the appropriate department for future consideration.
EP
All great
Quick delivery. Good packaging. Lovely Ang good quality clothes.
The shop is clean, has lots of clothes for a fairly small shop and staff are helpful.
3 de agosto de 2024
Respuesta de FatFace - CHELTENHAM
Good morning Hannah,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Staff more interested in chatting to…
Staff more interested in chatting to each other at the Cheltenham store than coming to the till point to help customers.
5 de agosto de 2024
Respuesta de FatFace - CHELTENHAM
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - CHELTENHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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