The store was inviting with some exciting new clothes. It didn't take long to find what I wanted. A fabulous lightweight hoodie in the exact neutral colour I was looking for. The lady who served me wa... Ver más
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Localización
Cambiar localización3/5 West Market Place, GL7 2NH Cirencester, Gloucestershire, GB
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Consulta las opiniones de los clientes
Honestly my experience in Cirencester was mediocre. The staff were too busy gossiping about something to notice me! So involved were they in chatting that they didn’t realize I was only buying one ite... Ver más
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Ordered something i could not get out to buy at the time. Items arrived by delivery. Excellent quality. I had to return an item. It was done very quickly and efficiently and the refund appeared in my... Ver más
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lovely items! I love the florals & lilac's around at the moment & staff at Cirencester shop are great & super helpful, I need a bit of extra help because of a disability but I still want to dress nice... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
3/5 West Market Place, GL7 2NH, Cirencester, Gloucestershire, Reino Unido
- 01285 658273
4,6
Excelente
74 opiniones
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Very simple
Very simple, a few quick clicks on the phone and the boots arrived within the next couple of days!
1 de diciembre de 2025
Respuesta de FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality clothes that last.
19 de octubre de 2025
Respuesta de FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - CIRENCESTER
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online process
Easy online process. Good selection to choose from. Straightforward collection
27 de junio de 2025
Respuesta de FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great jeans .. very comfortable to wear
Order arrived very quickly.. delivered to local store which was free!
Very pleased with jeans.. true to size and very comfortable.
12 de abril de 2025
Respuesta de FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Smiling welcoming staff
The staff in Cirencester FatFace are lovely and always greet you with a friendly smile, whilst also been helpful.
The clothing is great 😊
23 de enero de 2025
Respuesta de FatFace - CIRENCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Awful service!
Didn't have size for chosen garment in store. Online order not delivered to same store on day chosen. Rang helpline two days later who reordered for free next day home delivery. Courier dropped off at neighbour with no notification to myself it had been delivered and garment was the wrong size! Original order then arrived in store for me to collect and return the wrong size one!!
27 de diciembre de 2024
Respuesta de FatFace - CIRENCESTER
Hello Darren
Thank you for taking the time to leave your review.
I am sorry to hear that your ordering experience didn't go to plan. I can understand that this is disappointing and not what we would expect.
I will be sure to contact our teams to help work on what went wrong here.
Thank you, LE
Product Good - Courrier Very Unreliable
My buying experience with Fat Face was very good. Courier delivered goods to unknown address which meant I had to spend a lot of time trying to find my parcel. In the end, Fat Face were right at the end of the phone and arranged a new order which arrived at my local shop just in time. In future I would get any deliveries made to my local shop.
21 de diciembre de 2024
Respuesta de FatFace - CIRENCESTER
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Late Order
Order was a week overdue and was panicking as I wanted it for the Christmas markets in Germany. The instore staff were really good though, could not fault them at all. Product was worth waiting for, nice thick overshirt and really soft.
7 de diciembre de 2024
Respuesta de FatFace - CIRENCESTER
Thank you for your review. We strive to provide a smooth experience and are sorry that this wasn't the case for you. We're glad the issue was eventually resolved however, Take care, LE
Good service …
Good service and easy to collect at my local store. Shame the store was unable to give me 10% which was offered on line
29 de noviembre de 2024
Respuesta de FatFace - CIRENCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No Advice Sent to me for Order not Fulfilled
Ordered specific item which showed in stock along with other items to get offer on 3 for 2 but when I collected the order the specific item was missing. When I contacted customer services about this I was informed that the item was now out of stock. At no point from the time of ordering was I advised that there was a problem. Returned other items as full order had not been fulfilled. Very disappointed.
27 de noviembre de 2024
Respuesta de FatFace - CIRENCESTER
Hello Linda
Thank you for taking the time to leave your review. I am sorry to hear that an item was out of stock from your order, I can understand this is disappointing.
I can confirm that you were refunded for this when the item was declared unavailable, however I understand the whole order has now been returned,
Thank you, LE
Easy and quick.
Easy and quick brilliant service staff couldn't be any more helpful.
16 de noviembre de 2024
Respuesta de FatFace - CIRENCESTER
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleasant assistants
7 de noviembre de 2024
Respuesta de FatFace - CIRENCESTER
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good polite service every visit.
22 de agosto de 2024
Respuesta de FatFace - CIRENCESTER
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Rash Vest
Ordering was simple and pick up of my click & collect item went without a hitch. The girls rash vest is very pretty and was good value.
21 de agosto de 2024
Respuesta de FatFace - CIRENCESTER
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delighted with my sale purchases
I ordered two pairs of chinos online that were reduced in the sale. They were delivered to the Cirencester store where staff were friendly and helpful. Really pleased with my purchases. I was returning a pair of chinos that I'd bought in a different store but realised when I got home that they were flawed so was given a refund without any issues in the Cirencester store.
20 de agosto de 2024
Respuesta de FatFace - CIRENCESTER
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very easy and efficient process and…
Very easy and efficient process and lovely top - as always.
10 de agosto de 2024
Respuesta de FatFace - CIRENCESTER
Hello Liz
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My husband has many pairs of your…
My husband has many pairs of your shorts but these where completely the wrong size Think they must have the wrong label
5 de agosto de 2024
Respuesta de FatFace - CIRENCESTER
Hi Katie, thanks for taking the time to leave a review. I'm sorry to hear that you've had this issue with your husband's new shorts! Please do return those to us so we can assess the issue and provide a full refund. Take care, CD
Order not received
Order not received, emailed customer services who said they would investigate. Then had an email saying my order was ready to collect from the store so my husband did the 20 mile round trip only to be told the item had not come in after all. I emailed customer services again anf have had no further communication. Not the service I was expecting, disappointed!
19 de julio de 2024
Respuesta de FatFace - CIRENCESTER
Good morning Julie
Thank you for taking the time to leave your review.
I am really sorry to hear that there have been issues with your recent Click & Collect order. I can see that you have also contacted us via email, so I am just about to respond to you.
Take care, LE
Respuesta de FatFace - CIRENCESTER
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
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