Went into your store in Conwy, bought a beach bag I had been looking at online and a top which I hadn’t see before and loved!! Lovely shop as usual, love Fatface!! x
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Consulta las opiniones de los clientes
I just want to say a huge thank you to the young chap who always so helpful whenever I come into the store. Every time I visit he’s always ready too help without hesitation. The whole team at this sto... Ver más
La empresa ha respondido
Always a pleasure to shop at Fatface Conwy. Staff are lovely and good at helping you put with colour choices etc. Becky the manager has the shop looking and feeling bright and on point when new stock... Ver más
La empresa ha respondido
Quick delivery to store in Conwy. Staff were friendly, found items quickly. Followed company policy of asking for ID. After an experience in another leading dept store who gave my order to someone els... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
25 High Street, LL32 8DE, Conwy, Gwynedd, Reino Unido
- 01492 592613
4,8
Excelente
129 opiniones
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Easy to navigate website
Easy to navigate website. Good communication on progress of Order. Friendly and efficient staff in the Store.
5 de marzo de 2026
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick efficient service
15 de febrero de 2026
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I bought a jacket
I bought a jacket, threw away the receipt as over a month since bought it. Tried to wear it twice there was something wrong the way it hung could not understand why. My daughter told me to return it I left it even longer.
Explained all this to Sarah in Fat Face Conwy shop very nervously. She was so helpful and understandingly agreed there was a problem but mainly it wasn’t the high standard I had usually expected from them. She gave me a gift card for the amount I had paid very pleasantly..
I was so pleased also that my daughter wouldn’t be cross with me!
I just want Sarah to be recognised for her perfect customer service and also the young man who originally ordered it and sold it to me who was also so helpful
Sandy
8 de febrero de 2026
Opinión espontánea
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service
Excellent service, jeans delivered to shop on time. Staff very helpful in store (Conwy).
13 de enero de 2026
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing shop
Amazing shop, staff is friendly and very helpfull they made me a regular buyer for Fatface clothing. Thank you Fatface Conwy♥️
12 de enero de 2026
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Plenty of choice and well presented
Staff very helpful, stock well presented. Changing rooms good size
7 de enero de 2026
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order
Easy to order, delivered to local store and returning one of the two items was just as simple- great customer experience
11 de enero de 2026
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent quality
I have recently made some fatface purchases. As usual they are excellent quality and a fabulous selection of clothes.
6 de enero de 2026
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I just want to say a huge thank you
I just want to say a huge thank you to the young chap who always so helpful whenever I come into the store. Every time I visit he’s always ready too help without hesitation. The whole team at this store are fantastic & welcoming. They recently helped me with an order I’d been having problems with they went above and beyond to make sure everything was sorted. They consistently make my shopping experience at FatFace a really positive one! Thank you ⭐️
5 de enero de 2026
Opinión espontánea
Respuesta de FatFace - CONWY
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Keeping me up to date with information…
Keeping me up to date with information regarding delays in parcel deliveries.
5 de enero de 2026
Respuesta de FatFace - CONWY
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Brilliant!
Brilliant!! Absolutely love Fatface. Love the quality, love their designs, super quick delivery free to store!!
24 de diciembre de 2025
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing staff & Customer Service …
Went into FatFace Conwy and was helped by Caroline who was amazing. She was so helpful throughout and managed to find the size of top I’d been looking for which had been placed on the wrong hanger. She was attentive, helpful and professional and not only did I buy the top, I also ordered the one which Caroline was wearing. The service I received was outstanding, I’ll definitely be back 😁
20 de noviembre de 2025
Opinión espontánea
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Visited Fat Face branch in Conwy…
Visited Fat Face branch in Conwy ,customer service from Josh was outstanding, advised me on which jeans to buy , he has a fabulous personality and we were so pleased with our purchases ( 10 items 😊).
Thank you Josh we will see you again on our next visit from Helen & Annie 😊
20 de noviembre de 2025
Opinión espontánea
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff at this Fat Face shop
Collected order , pair trainers not fitting well and returned. Staff member, lovely guy so helpful and initiated my refund straight away without fuss .
Just nice when things like this are made straight forward .
Thank you 🙏
27 de octubre de 2025
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Bought a Broadsands jacket for £125
Bought a Broadsands jacket for £125. Its £87.50 at JD Williams, gutted, to take it back would be a 150 mile round trip
18 de octubre de 2025
Opinión espontánea
Respuesta de FatFace - CONWY
Hi John
Thank you for your review.
Whilst other retails may stock our items, we do not have control over what promotions they run. These do not have to match our current selling prices and vise versa.
We understand your disappointment however and will of course pass your feedback to the right team.
Thank you, LE
Always helpful.
13 de octubre de 2025
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All very good once again
All very good once again! Friendly, helpful staff; can highly recommend.
12 de octubre de 2025
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Website was so easy to use
Website was so easy to use , & excellent free click & collect for me , staff very efficient & friendly
11 de octubre de 2025
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Order collection
On this occasion, I was collecting an order for myself and husband. Helpful efficient staff.
8 de septiembre de 2025
Respuesta de FatFace - CONWY
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Conwy store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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