Went into your store in Conwy, bought a beach bag I had been looking at online and a top which I hadn’t see before and loved!! Lovely shop as usual, love Fatface!! x
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I just want to say a huge thank you to the young chap who always so helpful whenever I come into the store. Every time I visit he’s always ready too help without hesitation. The whole team at this sto... Ver más
La empresa ha respondido
Always a pleasure to shop at Fatface Conwy. Staff are lovely and good at helping you put with colour choices etc. Becky the manager has the shop looking and feeling bright and on point when new stock... Ver más
La empresa ha respondido
Quick delivery to store in Conwy. Staff were friendly, found items quickly. Followed company policy of asking for ID. After an experience in another leading dept store who gave my order to someone els... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
25 High Street, LL32 8DE, Conwy, Gwynedd, Reino Unido
- 01492 592613
4,8
Excelente
129 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de FatFace - CONWY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Friendly staff
Friendly staff - helpful. Particularly Lindy.
Good quality clothing.
23 de octubre de 2023
Respuesta de FatFace - CONWY
Hello Amanda
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service both online and in…
Excellent service both online and in store. Conwy staff always very helpful.
30 de septiembre de 2023
Respuesta de FatFace - CONWY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great chinos
I've had quite a few Fatface chinos over the years and these latest Slim Coastal chinos are just as good. Great fit and quality as ever. Staff at the Conwy store always friendly and helpful
1 de septiembre de 2023
Respuesta de FatFace - CONWY
Hi Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The order arrived within store quicker…
The order arrived within store quicker than the alloted time scale.
31 de agosto de 2023
Respuesta de FatFace - CONWY
Hi Janet, thank you for reviewing! We love to hear that our deliveries are super quick, and hope you love your new dungarees. Take care, CD
Respuesta de FatFace - CONWY
Good afternoon,
Thank you for taking the time to leave us your review.
I am so happy that you encountered a pleasant experience in our Conwy store and the range they had to offer.
All the best, MM
Respuesta de FatFace - CONWY
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great clothes
Great clothes, suit anyone, well made, nice shops and staff, men's shirts could do with being a few inches longer, no good for men 6foot and over, polo shirts for men in large could do with being slightly wider, next sizer for large r perfect, but fat face is far better quality, slightly alter the sizes and would be perfect,
4 de agosto de 2023
Respuesta de FatFace - CONWY
Thank you so much for your review! We deeply appreciate your feedback and we are pleased to hear that you are happy with your new items! - RS
Respuesta de FatFace - CONWY
Hello, Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – KS
Respuesta de FatFace - CONWY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
ordered Shorts on the 6th August in…
ordered Shorts on the 6th August in Conwy store only to be advised on the 12th that they had been ordered incorrectly and were now out of stock!
6 de agosto de 2023
Opinión espontánea
Respuesta de FatFace - CONWY
Hello Jayne,
Thank you for taking time to leave this review. I'm really sorry to hear this has happened. I've checked this for you and I can see we have processed a refund and resolved it for you. Once again, I do apologise for any disappointment caused.
Take care,
SK
Respuesta de FatFace - CONWY
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Fantastic store…
We've been shopping at this store since it opened with our three children. The staff are lovely and helpful and they know us well.
30 de abril de 2023
Respuesta de FatFace - CONWY
Hi John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly pleasant staff and excellent service
Friendly pleasant staff and fast service
28 de abril de 2023
Respuesta de FatFace - CONWY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Product fine but member of staff in…
Product fine but member of staff in store was huffing and puffing obviously couldn't be bothered with me, he is in the wrong job, otherwise you would have got 5 stars
26 de abril de 2023
Respuesta de FatFace - CONWY
Hi Joanne,
Thank you for your feedback. We are pleased to read that you're happy with your order. I apologise for the poor service instore. If you would like to discuss this further get in touch by emailing us at customerservices@fatface.com or calling us on 0330 124 0000.
Take care - KS
Respuesta de FatFace - CONWY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I stumbled across this little shop in…
I stumbled across this little shop in Conwy by chance, and was interested to look inside as I had just bought a couple of beautiful Fatface dresses in the Marks and Spencer sale. I was thrilled to discover another lovely dress, in the sale, and tried it on in the spacious, well lit changing room. It is perfect and a real bargain. The staff were interested, helpful and friendly. I was offered, and accepted, a handy paper carrier bag for 5p. My details were taken and I was asked to choose between a digital or paper receipt. I chose the former and was pleased to receive it swiftly by email. A delightful experience. Lovely clothes and a welcoming atmosphere.
24 de enero de 2023
Opinión espontánea
Respuesta de FatFace - CONWY
Hi Jakki, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I always buy from FatFace
I always buy from FatFace, the clothes are beautifully made, wash well and great sales. Staff are always willing to help, I've spoken to staff online and in store. All were very helpful.
5 de noviembre de 2022
Opinión espontánea
Respuesta de FatFace - CONWY
Thank you so much for this review! We are pleased to hear of your positive shopping experiences! Just what we love to hear. Many thanks! - RS
Great service and a warm welcome as…
Great service and a warm welcome as always in our local Conwy store, even the dog felt welcome. Excellent choice of menswear, which makes a change from most places, I had to stop myself from buying more. Will be back soon for everything else 😁.
5 de noviembre de 2022
Opinión espontánea
Respuesta de FatFace - CONWY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very helpful staff
I went into the shop in Conwy, North Wales on Saturday 10th September and needed some help with a return item and wanted to buy a birthday present for someone, there were two ladies on duty, they were both extremely helpful and made the whole experience very easy. Thank you so much.
10 de septiembre de 2022
Opinión espontánea
Respuesta de FatFace - CONWY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.