Ordering was easy from the website, had an email to say hadnt arrived, but came a few days later. Manage to get the item in the sale so was very happy. When I went to collect from the IOW store the la... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
After several emails and telephone conversations about a credit note I was finding hard to use, I went into fat face in cowes Isle of Wight. The lady shop assistant in the store was outstanding, she... Ver más
La empresa ha respondido
Great looking clothing that lasts and lasts with no signs of wear. Was on a week stay on IOW first half of April this year and dropped the Cowes FatFace store to be greeted by a couple of very friendl... Ver más
La empresa ha respondido
Fat Face website is easy to navigate from finding your item, select delivery to store. payment is easy with PayPal. confirmation was quick, received aemail when ready to pick up. 1 Happy customer
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
126 High Street, PO31 7AY, Cowes, Hampshire, Reino Unido
- 01983 281516
4,7
Excelente
83 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
A lovely jumper delivered to our local…
A lovely jumper delivered to our local store in time. I am sure the birthday girl will love her Felicity Fox, - she is lucky as there was only one left in her size!
The store in Cowes, Isle of Wight is very nice, our girls love it.
Especially "thank you" to Sue, a Xmas temp assistance, so friendly and helpful!
8 de diciembre de 2023
Opinión espontánea
Respuesta de FatFace - COWES
Good afternoon, Anya.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cowes store.
Take care, JB
I was in a bit of a hurry and got…
I was in a bit of a hurry and got confused, but the assistant was lovely as I took my order before she was ready - sorry.
1 de diciembre de 2023
Respuesta de FatFace - COWES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent friendly service polite staff
21 de noviembre de 2023
Opinión espontánea
Respuesta de FatFace - COWES
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service!
Great service!
Item I ordered arrived quickly.
The member of staff who served me was friendly & helpful.
26 de octubre de 2023
Respuesta de FatFace - COWES
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Respuesta de FatFace - COWES
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Ordering & delivery to store v gd as…
Ordering & delivery to store v gd as was return.
Disappointed dress was not as described - long - I would expect below knee.
21 de octubre de 2023
Respuesta de FatFace - COWES
Good Morning Helen,
Thank you for your feedback. I am sorry to hear that this dress was not quite right for you on this occasion, but we hope you enjoy shopping with us going forward. Take care - KS
Tried and tested
I have shopped at Fat Face since 2001. Their products are well made they have a unique style that transcends high street fashion and therefore it’s not through away fashion.
18 de octubre de 2023
Respuesta de FatFace - COWES
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
I think the company are amazing
I think the company are amazing, great quality clothing & friendly staff.
12 de octubre de 2023
Respuesta de FatFace - COWES
Hi Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Child’s dry coat
Easy to order, notifications quick . Good service in shop when I collected
8 de septiembre de 2023
Respuesta de FatFace - COWES
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Very kind and friendly staff at the…
Very kind and friendly staff at the Cowes shop. Makes it a joy to shop there.
15 de agosto de 2023
Respuesta de FatFace - COWES
Thank you for your review. We are pleased to hear of your positive experience in our store and we will share your comments with our amazing team - RS
they do a very quick mail order
they do a very quick mail order, only 3 days from order to delivery, I returned my first order to the Cowes shop, got a full refund, and reorderd the next size up and again delivered in 3 days. Can`t fault this.
15 de agosto de 2023
Respuesta de FatFace - COWES
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Fat Face website is easy to navigate…
Fat Face website is easy to navigate from finding your item, select delivery to store. payment is easy with PayPal. confirmation was quick, received aemail when ready to pick up. 1 Happy customer
6 de agosto de 2023
Respuesta de FatFace - COWES
Good Afternoon Kim,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
Such a great company. Fab clothes.
I bought my second pair of Sutton, straight leg jeans. They're fabulous. They fit beautifully and look great. Fatface's website is very easy to use and I can order online and collect my package locally.
I had made a bit of a mistake when I signed up for an account and the lovely staff in our local store sorted it out for me.
23 de julio de 2023
Respuesta de FatFace - COWES
Good Morning Beverley,
Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Have a great day! - JW
A very enjoyable shopping experience.
Purchased a sale item in store with extra discount on Coronation weekend, the staff were very friendly and helpful , the top is gorgeous and less then half full price what a bargain and a very enjoyable shopping experience.
7 de mayo de 2023
Respuesta de FatFace - COWES
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your lovely comments will be fed back to our incredible team 🥰 - RS
Service and quality of products
8 de mayo de 2023
Respuesta de FatFace - COWES
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Helpful staff great service picking up goods & returning unwanted goods so straight forward no problems with refunds.
Ordering on line so easy to follow, picking up from my nearest store.
Returns, so easy helpful staff.
Also find clothing reviews really helpful.
3 de mayo de 2023
Respuesta de FatFace - COWES
Hi Theresa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered the Adele midi dress online
I ordered the Adele midi dress online. I was sent an email to say it was ready to pick up at your cowes Isle of Wight store. All of the staff in store were friendly and attentive as always. I tried the dress on in store and absolutely love it!
12 de abril de 2023
Respuesta de FatFace - COWES
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I have purchased quite a few items on…
I have purchased quite a few items on line,I have received them quickly. All of the items I buy from fat face are of great quality. We are lucky to have a fat face in our local town.
12 de enero de 2023
Respuesta de FatFace - COWES
Hi Kathleen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good selection and friendly staff
27 de octubre de 2022
Respuesta de FatFace - COWES
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fat Face need to sort out the sizing of the clothes
Love the tiny shop but tiny is the word, such a shame that Fat Faces company can’t see the potential for having a decent size shop here. All staff are very friendly and helpful.
Unfortunately the sizes seem to be all over the place, most coming up much too large which, if one needs to order on line means a lot of items need to be returned
4 de septiembre de 2022
Respuesta de FatFace - COWES
Good afternoon Susan.
Thank you for taking the time to leave your review.
I will ensure that your feedback will be passed on to the relevant department regarding store size and product sizing. MM
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.