I had to return two items. The assistant was very helpful. However I was disapionted by the rhea cream skirt. Even though it was lined, it was totally see through. You also need to order more pe... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Just bought several items in the sale and returned a few as not suitable. Online service easy to use with free delivery to store. My local store staff are efficient polite and friendly. I only ever bu... Ver más
La empresa ha respondido
Fabulous clothes, attractive shirt designs. as well a socks. The staff in your shops most recently Dorking branch, are always courteous, knowledgeable, personable and helpful. The only small... Ver más
La empresa ha respondido
I order from Fatface regularly. When free delivery on offer I have parcels delivered to home, which is great however, works just as well if delivered to my most local store. I then try it on at the st... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
115/117 High Street, RH4 1AL, Dorking, Surrey, Reino Unido
- 01306 887685
4,7
Excelente
58 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Returns
I had to return two items. The assistant was very helpful.
However I was disapionted by the rhea cream skirt. Even though it was lined, it was totally see through.
You also need to order more petite sizes. They sell out very fast. Not helpful when skirts are so long.
24 de julio de 2026
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Generally good
Good online service. Easy to return if needed. Some really nice clothing this season. My only quibble would be that any dress that has a bust line is for women with small chests! Unfortunate as I found two really nice dresses!
6 de junio de 2026
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great dress comfortable
Easy comfortable dress to wear fits well ordered my size and its spot on. I ordered 2 dresses and gave one to my mum she's 85 and looks great on her too
8 de mayo de 2026
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality and well priced
Easy to order and be delivered to a local store. Well packaged. Very nice quality jacket.
17 de mayo de 2026
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just bought several items in the sale…
Just bought several items in the sale and returned a few as not suitable. Online service easy to use with free delivery to store. My local store staff are efficient polite and friendly. I only ever buy in the sale as prices are too high hence 4 stars but quality clothing
27 de abril de 2026
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very pleased with my waterproof coat
I ordered the chocolate brown waterproof jacket online as it wasn’t available in my local store but I did collect it from there. I was pleased with the service as it arrived quickly. It’s a great fit and has proved to be completely waterproof. I love the fleece lining, the longer length and the high collar that helps to keep out the cold blasts.
12 de enero de 2026
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always a friendly welcome from helpful…
Always a friendly welcome from helpful staff. A good range of stock as well.
17 de diciembre de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy returns service
My returns item was delt with very efficiently by the friendly member of staff. Thank you.
21 de octubre de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good adverts
Good adverts , easy to collect from shop.
Good seasonal theme to these Xmas presents .
10 de octubre de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff in Dorking store
Great staff in Dorking store.
Polite. Helpful and knowledgeable.
Refunds very easy too.
8 de septiembre de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I bought from The Fatface Sale online…
I bought from The Fatface Sale online and the whole experience was great. They kept me in touch about deliveries to a Fatface shop, which was free. The whole online experience was great. I love the jumpers/tshirts, and the price in the sale!
20 de agosto de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I'm always shopping at fat face I think the quality is excellent.
Bought a hat amazing price picked it up in the shop nice and easy .
Barry.
21 de agosto de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous clothes
Fabulous clothes, attractive shirt designs. as well a socks.
The staff in your shops most recently Dorking branch, are always courteous, knowledgeable, personable and helpful.
The only small omission I have noted is that there is no longer a spare button inside the shorts. as there was in the previous pair of shorts.
Thanks Richard
3 de junio de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and quick to deliver
15 de mayo de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
mens shorts
Ordered online and collected with no problems.
Look good. Staff polite and friendly
14 de mayo de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely Cardigan
It was easy to find on the website and order. Communication to inform me it had arrived was great so I knew when to collect it. Cardigan was exactly as described and I love the quality and look of it. I would recommend it.
13 de abril de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely handbag
Lovely handbag. Like it has shoulder straps and zip pockets safely
20 de febrero de 2025
Respuesta de FatFace - DORKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - DORKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Can’t exchange!
So I ordered a 12 online with a discount, it was a bit big so went into a store to exchange and they said I couldn’t do it. They would have to refund the jumper and then pay full price for the exchange. I was so annoyed that I decided not to bother and not worth the full price!
8 de diciembre de 2024
Respuesta de FatFace - DORKING
Thank you for taking the time to leave your review. It's disappointing to hear that you weren't able to exchange the jumper as you hoped. We value your feedback and will use it to improve our customer experience. Take care, LE
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.