I had to return two items. The assistant was very helpful. However I was disapionted by the rhea cream skirt. Even though it was lined, it was totally see through. You also need to order more pe... Ver más
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Consulta las opiniones de los clientes
Just bought several items in the sale and returned a few as not suitable. Online service easy to use with free delivery to store. My local store staff are efficient polite and friendly. I only ever bu... Ver más
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Fabulous clothes, attractive shirt designs. as well a socks. The staff in your shops most recently Dorking branch, are always courteous, knowledgeable, personable and helpful. The only small... Ver más
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I order from Fatface regularly. When free delivery on offer I have parcels delivered to home, which is great however, works just as well if delivered to my most local store. I then try it on at the st... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
115/117 High Street, RH4 1AL, Dorking, Surrey, Reino Unido
- 01306 887685
4,7
Excelente
58 opiniones
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FatFace has always been my go to shop
FatFace has always been my go to shop. I love their ethos and style. There clothes are well made and don't fall apart at the drop of a hat. If you choose timeless styles that you love, you will be wearing them happily for years and that's got to be good for the planet!!
26 de junio de 2023
Respuesta de FatFace - DORKING
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Service
Once again a very good and reliable service from fatface , keeping up standards in every aspect of retail .well done .
6 de junio de 2023
Respuesta de FatFace - DORKING
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD
Fatface Dorking
Fatface Dorking, Great service from Laura ⭐️⭐️⭐️⭐️⭐️ Really helpful young lady, did your company proud! Helpful, knowledgeable and friendly. Alfie the Bearded Collie also wants to say thanks for being dog friendly, pays off as we bought a lot !! Thank you 😊
30 de abril de 2023
Opinión espontánea
Respuesta de FatFace - DORKING
Hello, Thank you for your feedback regarding your trip to the Dorking store. We are so pleased to hear that you both enjoyed your visit. We hope to see you again soon! Take care - KS
Really love the shop always laid out so…
Really love the shop always laid out so nice the staff are always so friendly I go in quite often it’s one of my favourite shops.
24 de octubre de 2022
Respuesta de FatFace - DORKING
Thank you so much for your 5* review. We are so happy to hear that you had such a wonderful experience whilst shopping with us :) - RS
Something has gone wrong with FatFace…
Something has gone wrong with FatFace sizing and customer service. For many years I have been able to buy in store or order on line 2XL clothing and it always fit. Now the shirts are too tight and, measuring them against my older FF shirts, it’s the shirts that have been cut much shorter/ narrower across the back. At the same time, and having ordered 2 shirts now at 3XL, I ordered a jacket in the same size. Now, the shirts fit fine, but the jacket is like a tent. I’ve wasted hours returning shirts and jackets and none of this made easier by your website store opening times not corresponding to the reality. I ended up standing outside your store for half an hour on Saturday morning as the website says it opens at 9.00, but the notice in the window says 9.30. Not good. Not good at all.
16 de mayo de 2022
Respuesta de FatFace - DORKING
Hi Mike,
Thank you for your review.
I am sorry to hear that you are disappointed with your recent purchase and our sizing. We appreciate you taking the time to leave your feedback. We have a close relationship with our men's wear department and your feedback will be passed on directly to them.
I can see that it does state the opening times of 09:00-17:30 Saturday. My apologies for any inconvenience caused, we will get this updated. Many thanks-AB.
Dorking Branch staff extremely helpful…
Dorking Branch staff extremely helpful to my partner when he needed to change a dress for me. On-line shopping also extremely easy with good delivery times.
7 de mayo de 2022
Respuesta de FatFace - DORKING
Hi Shirley, I am so pleased to hear that you have had a positive shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
My order was received promptly and…
My order was received promptly and complete.. I was disappointed with one item which was meant for my five year old granddaughter size 5-6 a.nd was a little on the small side. Having said that, I have returned it and the postage was free which was a pleasant surprise.
6 de mayo de 2022
Respuesta de FatFace - DORKING
Hi Jessica,
Thank you for your 5* review. I am pleased to hear that you're happy with our online service and returns policy. Many thanks-AB
Very helpful staff and like new seasons…
Very helpful staff and like new seasons clothing
17 de marzo de 2022
Opinión espontánea
Respuesta de FatFace - DORKING
Hi Gordon
Thank you for your comments. So pleased to hear that you are impressed with our new range and were looked after by our Dorking team. I will pass your feedback on. Have a great weekend. MJ
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