Great line of summer clothing to chose from, in all the seasons colours, and of the usual high quality you can expect from FatFace.
La empresa ha respondido
Localización
Cambiar localización80 The Beacon Centre, BN21 3NW Eastbourne, East Sussex, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Ver más
La empresa ha respondido
Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... Ver más
La empresa ha respondido
Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Reino Unido
- 01323 644359
4,6
Excelente
176 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Always good experience and a quick…
Always good experience and a quick delivery this time. Nice staff in local shop too so win win.
23 de noviembre de 2023
Respuesta de FatFace - EASTBOURNE
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Really friendly helpful staff in store
Really friendly helpful staff in store
Fantastic new returns procedure
15 de noviembre de 2023
Respuesta de FatFace - EASTBOURNE
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good thank you
11 de noviembre de 2023
Respuesta de FatFace - EASTBOURNE
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you are happy with your order! We love this positive feedback from you, we look forward to welcoming you back soon!
Kind Regards, JW
Respuesta de FatFace - EASTBOURNE
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the service you received and the quality of the items you purchased. We hope you love your new items! Take care – LB
Came quickly after ordering and loved…
Came quickly after ordering and loved the quality of the garment 😁
4 de noviembre de 2023
Respuesta de FatFace - EASTBOURNE
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
I purchased a pair of boot slippers…
I purchased a pair of boot slippers from you via online. Brought them for my husband as he gets cold ankles . He loves them. Picked them up from store very straight forward really
30 de octubre de 2023
Respuesta de FatFace - EASTBOURNE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Brilliant product and great service in store
Really courteous staff dealt with my return very efficiently- my daughter then made an additional purchase- so often happens when we visit FatFace stores
5 de noviembre de 2023
Respuesta de FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite clothes shop.
Such good design and quality. Helpful staff, interesting displays, plenty of different sizes.
19 de octubre de 2023
Respuesta de FatFace - EASTBOURNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
My experience with FatFace is always excellent.
My experience with FatFace is always excellent. The staff are always friendly and helpful and the clothes are such good quality.
17 de octubre de 2023
Respuesta de FatFace - EASTBOURNE
Hi Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Unable to return at the shop I collected from!! …
I did Click & Collect from a FatFace shop which was fine until I tried to return them (they were too small!) When I took them back to the shop I was told I'd have to return them by post as I'd paid by PayPal!! Apparently this was in case I hadn't yet paid the full amount (I offered to show the proof that I had) Really inconvenient and ridiculous policy!!
17 de octubre de 2023
Respuesta de FatFace - EASTBOURNE
Hi Kate, Thank you for your feedback. I am so sorry to hear this. I have spoken to the store and clarified that, if we are able to verify the full payment then this can be processed instore. The crew will all receive additional training regarding this. If we can help with anything else please let us know and have a great weekend - KS
Quality Clothing
I am a fan of FatFace clothing because their clothing is of good quality and design. I shopped in store today and bought a jumper in the sale. Staff are always friendly and helpful.
25 de octubre de 2023
Opinión espontánea
Respuesta de FatFace - EASTBOURNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Respuesta de FatFace - EASTBOURNE
Good afternoon Sarah,
Thank you for taking the time to leave a review.
I'm pleased to hear that you have had a positive online ordering experience. Let us know what we can do to get a 5* review from you next time!
All the best, LB
Returned as see through
I ordered the white duvet set having read the reviews - the colour is definitely off white but that didn’t matter to me. I returned the set because the linen is very see through - it would show the duvet and pillows underneath (my hand was clearly visible through it). I have other linen bedding where this is not the case (albeit in darker colours)
1 de octubre de 2023
Respuesta de FatFace - EASTBOURNE
Hello Susie, thank you for taking the time to leave a review.
We are really sorry to hear this, it's not up to the standard we expect from FatFace products. I trust you found our returns process hassle free.
We are hopeful that your next purchase with us will be more suitable!
All the best, LB
Comfy jeans
Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered on Thursday ready to collect on the Tuesday quicker than I thought… great service
21 de septiembre de 2023
Respuesta de FatFace - EASTBOURNE
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Delivery to store took a while
Delivery to store took a while, apart from that great
6 de septiembre de 2023
Respuesta de FatFace - EASTBOURNE
Hello, thank you for taking the time to leave a review.
I'm pleased to hear that you are happy with your order, however I'm sorry to hear that the delivery was slightly delayed. We're expecting Click & Collect orders to arrive between 5-7 days after ordering at the moment.
I hope you enjoy your new items!
All the best, LB
Respuesta de FatFace - EASTBOURNE
Good Afternoon Ken,
Thank you for taking the time to leave us a review.
We appreciate your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received.
I hope you enjoy the rest of your day! - JW
Respuesta de FatFace - EASTBOURNE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Lots of sale items available online
Lots of sale items available online. Easy to click and collect to store near you.
24 de agosto de 2023
Respuesta de FatFace - EASTBOURNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
I love FF for the quality
I love FF for the quality , style and its affordability. Everything I ordered delivered quickly and efficiently. I’m very happy with them all. Thanks .
12 de agosto de 2023
Respuesta de FatFace - EASTBOURNE
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, SK
Have just loved FatFace this summer for…
Have just loved FatFace this summer for me and for hubby- and have converted 3 friends too! Spent a fortune in sale! But great value for good quality. The Aderyn jumpsuit in 3 colours - love 💕
Customer service excellent too in store - finding me the only jumpsuit left in the country in my size! - and via email after hiccup with refund which was resolved with no fuss. My go to shop- have moved on from WhiteStuff!
14 de agosto de 2023
Respuesta de FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.