It's always a pleasure to shop at FatFace. The clothes are suitable for all ages, being colourful , well-made and reasonably priced. Browsing there is great, with helpful staff on-hand when needed.... Ver más
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Consulta las opiniones de los clientes
I was given the best experience yesterday at Fat Face Ely. I have felt at a loss of how to dress my thirty something year old mum body for a while and was about to quit my browsing when I asked Daisy... Ver más
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What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... Ver más
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I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
2 Market Place, CB7 4NP, Ely, Cambridgeshire, Reino Unido
- 01353 669125
4,8
Excelente
138 opiniones
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Fatface hoody.
I found the staff friendly & helpful & I was happy with my purchase of a hoody in a different colour to the much loved one from Fatface that I already have. It was a bonus that it happened to be in the sale.
19 de octubre de 2022
Opinión espontánea
Respuesta de FatFace - ELY
Hi Sarah,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
I went into store really unhappy as…
I went into store really unhappy as hadn’t received my order. The MOS I saw in the Ely branch turned my experience from very negative on Fat face to very positive really fantastic service thank you.
15 de octubre de 2022
Respuesta de FatFace - ELY
Hi Clare,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Great experience
Very happy with my experience at the Ely store today. It is so tidy and well laid out with friendly, helpful staff and a very comfortable and relaxed atmosphere. Thank you.
12 de octubre de 2022
Opinión espontánea
Respuesta de FatFace - ELY
Good afternoon Karen,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, MM
I brought a pair of shorts from my…
I brought a pair of shorts from my local store in Ely. They were in the sale which helped. So I new what size fitted me. They had others but not the correct size. So I went online and brought 2 more pairs of shorts again in the sale and correct size. Very happy. Who pays £42 for shorts anyway. Half the material as trousers ! Delivery was on time and guess what they fit :-)
13 de septiembre de 2022
Respuesta de FatFace - ELY
Good Morning Simon,
Thank you for taking the time to write a review. Great to hear you managed to find the shorts on our website and were content with your purchase. Have a the most wonderful day! -KC
Easy to order ,fast delivery ,quality…
Easy to order ,fast delivery ,quality clothing ,enough said 😁
6 de septiembre de 2022
Respuesta de FatFace - ELY
Hello Alan,
Thank you for your review.
I am so pleased to hear that you have had such a positive experience whilst shopping with us.
Have a wonderful day!
Take care, CT
I love the linen pop over tops
I love the linen pop over tops. Bought them all twice. I hope you make the same style for winter in another material
27 de agosto de 2022
Respuesta de FatFace - ELY
Hi AJ, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff
Staff very helpful for checking stock room for my size and ordering it free of charge to my home address after size wasn't in stock.
26 de agosto de 2022
Respuesta de FatFace - ELY
Hi Alison, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure to shop at this…
Always a pleasure to shop at this store. Staff are very helpful (when required) and friendly. Plenty of space to move around and a good amount if stock to choose from.
19 de agosto de 2022
Respuesta de FatFace - ELY
Good afternoon, Mr Wade
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store. JB
Superb company
FatFace do super quality clothing at a good price. Their clothes wash and wear really well. They have a great selection of styles and beautiful fabrics.
The staff in the Ely store are brilliant, always friendly and helpful. It is a pleasure to go in there.
8 de agosto de 2022
Respuesta de FatFace - ELY
Good Morning Debbie,
Thank you for your 5 star review. It's so lovely to hear you found the product and service great! Have a wonderful day -KC
Respuesta de FatFace - ELY
Good afternoon, Sally
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon.
Take care, JB
Ordered a lovely blouse and palazzo…
Ordered a lovely blouse and palazzo pants just before departing for first holiday in the sun in nearly 3 years. Arrived on time!
16 de julio de 2022
Respuesta de FatFace - ELY
Hi Louisa, Thank you for your 5* review. We are so glad to hear that the order arrived on time. We hope you had a great holiday! - ES
I was after a dress for a party
I was after a dress for a party, sales assistant couldn't have been more helpful and offered to order things in for me. I settled on one in the store and just love it!
10 de julio de 2022
Respuesta de FatFace - ELY
Good afternoon, Beverley
Thank you for leaving us this review about your instore shopping experience at Ely, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Great service
Great service. Kept me fully informed of progress & delivered on time. Would have no problem ordering again.
7 de mayo de 2022
Respuesta de FatFace - ELY
Hi Dianne, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Fantastic service…..very friendly…
Fantastic service…..very friendly staff….bought a great top wanted it in both colours didn’t have my size so member of staff suggested to look online and bingo manage to get it….
7 de mayo de 2022
Respuesta de FatFace - ELY
Good afternoon Bev!
I am so happy to read what a positive experience you had in the Ely store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
Got what I ordered very efficient
19 de abril de 2022
Respuesta de FatFace - ELY
Hi Joan,
Thank you for your 5* review. Many thanks-AB.
Visited twice to try on and buy a pair…
Visited twice to try on and buy a pair of jeans only to find that no sizes above 14 were stocked. Completely size-ist and alienating to have to be unable to shop in store.
12 de abril de 2022
Respuesta de FatFace - ELY
Hi there
Thank you for taking the time to leave a review.
We really do appreciate your feedback regarding our size availability in our store. We are proud of being able to offer the size ranges that we do and we have received such positive feedback from our customers about using a diverse range of models. We do recognise that we need to ensure that we can make these sizes available to all of our customers, all of the time and as such are working very hard behind the scenes to make this happen across all of our shopping channels
I hope you have a lovely day - DW
Very bad experience. Pathetic customer service.
Very bad experience
Ordered 2 items. The gift code for 50 pounds and above never worked. When opened the package one item was missing. There was no intimation regarding this prior to the delivery. Had to chase customer care to find out the silly reasons on what went wrong and for the refund. Not sure why debiting money on the first place if not going to deliver the products ordered.
Never going to buy again or recommend to anyone.
31 de marzo de 2022
Respuesta de FatFace - ELY
Good Morning Jithin, Thank you for taking the time to leave your review. I am sorry to hear that you didn't have such a positive experience this time round. I can see that you have been in touch with my colleague who has now rectified this situation for you. If you need any further assistance, pleased do let us know. Thanks, LE
Fat Face Ely
A lovely, well laid out store and the customer service is spot on!
26 de marzo de 2022
Opinión espontánea
Respuesta de FatFace - ELY
Hi Laura, Thank you for your review. I am so pleased to hear you had a great shopping experience in Ely - This is great to hear! Take care, LE
So friendly,it's a pleasure to walk…
So friendly,it's a pleasure to walk through the door. This top didn't fit but I'll be back.
14 de marzo de 2022
Respuesta de FatFace - ELY
Hi Ruth
Thank you for your 5 star review. Wonderful to hear you are having a great experience at our Ely store. I will pass on your positive feedback. Have a lovely day. MJ
Great shop
Great shop, well stocked and well displayed. Staff are friendly & helpful
28 de febrero de 2022
Respuesta de FatFace - ELY
Hello, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Have a great day! Take care, LM
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