I ordered a pair of shorts online to be delivered to the Farnham branch of Fatface, as they were not available instore. I went to collect them and tried them on, they fitted perfectly but had a weave... Ver más
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I ordered a pair of shorts online to be delivered to the Farnham branch of Fatface, as they were not available instore. I went to collect them and tried them on, they fitted perfectly but had a weave... Ver más
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when I collected my parcel from a local FatFace store, I was able to return it and purchase a replacement all at the same time...brilliant
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I visit the Farnham Fatface shop regularly when I am in town and ALWAYS find the staff friendly, helpful and always willing to go that extra mile to assist when and where they can. Recently, I needed... Ver más
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I’ve shopped at FatFace for nearly 15 years either in store or online. The service from both experiences has always been excellent. I nearly always end up buying something.The clothing and accessories... Ver más
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FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
51 The Borough, GU9 7NW, Farnham, Surrey, Reino Unido
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Love fatface clothes and accessories. Always good quality.

Respuesta de FatFace - FARNHAM
when I collected my parcel from a local FatFace store, I was able to return it and purchase a replacement all at the same time...brilliant

Respuesta de FatFace - FARNHAM
Nice product, good quality fabric. good price (in sale), easy to collect from store.

Respuesta de FatFace - FARNHAM
Good quality clothes. Long length in Men’s T-shirts is good. Click &collect arrived on time.

Respuesta de FatFace - FARNHAM
I ordered a pair of shorts online to be delivered to the Farnham branch of Fatface, as they were not available instore. I went to collect them and tried them on, they fitted perfectly but had a weave fault on the back pocket. I wasn't sure what to do but the store manager contacted a couple of other stores - without success - then offered me a discount, which I accepted! I most probably would have returned the shorts if he hadn't been so helpful.

Respuesta de FatFace - FARNHAM
Efficient and helpful. Both online and in the store. Attractive clothing at good prices - and in petite. A real bonus. Well done.

Respuesta de FatFace - FARNHAM
Ordered some new shorts as need the long length not available in most stores and they appear and seem to be the same quality as the ones I already own :)
Delivered on time to a friendly local store.

Respuesta de FatFace - FARNHAM
My £90 jacket was delivered to the wrong shop. Still no sign of it. No communication other to tell me it was at wrong shop. I phoned and was told to be patient, !! Not good enough is it. Still no sign of my jacket, and rhe event I wanted to wear it to has been and gone. Very disappointed

Respuesta de FatFace - FARNHAM
The staff in Farnham are always very friendly and helpful

Respuesta de FatFace - FARNHAM
Although I’ve bought Fatface clothes for myself and as gifts, I hadn’t bought anything for my husband and wasn’t sure what size to order. I ordered two sizes, one was perfect and the other item I returned to store. The staff were very friendly and helpful, and the amount refunded was in my account two days later. Every item I’ve bought from FatFace has been good quality and washes very well.
If I had one request it would be that ‘tall’ options are available on women’s tops, as well as on a wider selection of men’s. The sleeves are quite often about two to three inches too short for me (I’m 5ft 8”). Even the tall option of the fleece I bought for my husband could do with an extra couple of inches on the body and sleeve length (he is 6ft 1”).

Respuesta de FatFace - FARNHAM
I ordered a pyjama top and pyjama bottoms as a Christmas gift on line as they were not available in store at the Farnham branch. I arranged for the items to be delivered to the store for me to pick up.
I was told they would arrive in plenty of time for Christmas but in event one item didn’t arrive. Luckily my good friend was not upset to receive the gift after Christmas so all was well.
She was very pleased with the items I’m pleased to say.

Respuesta de FatFace - FARNHAM
Excellent speed of service and happy staff.
Jumper warm and good quality although not quite as good since the big guys took over.

Respuesta de FatFace - FARNHAM
They didn't have my size in the Farnham shop. They ordered two pairs of the jeans I wanted. They arrived at my house the next day and fitted perfectly.
The staff are always helpful.

Respuesta de FatFace - FARNHAM
Easy ordering online, my order was ready at the store where I was greeted by friendly staff, good quality tops.

Respuesta de FatFace - FARNHAM
Good quality and well-priced clothing and excellent service.

Respuesta de FatFace - FARNHAM
I went to collect, an online order as I wanted to try the garments on, the assistant was very welcoming and engaging.
I was unsure of the leg length and was able to try a different length to compare while I was in store.
Great experience.

Respuesta de FatFace - FARNHAM
Fat face Farnham , is my favourite shop . Staff are so helpful and friendly.
Always a pleasure to go in there .

Respuesta de FatFace - FARNHAM
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