My daughter lives in Fat face clothes, the clothes arent cheap but wears extremely well. The quality of materials used are phenomenal. Infact she grows out of the items (i buy big to get 2 seasons wea... Ver más
La empresa ha respondido
Localización
Cambiar localización29 The Old Bank, High Street, GY1 2JX St. Peter Port, Guernsey, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Christine in the Guernsey store was funny as…, really helpful and her advice was great. Whenever I visit Guernsey from Switzerland I always find my way to Fatface and buy something. Love the material... Ver más
La empresa ha respondido
I am still waiting for a notification my order has been received by the local shop. Only a week over the due date so far!! Tried calling many times and no one ever answered the phone.
La empresa ha respondido
it has great employees who are very friendly and will always help and support you if you need anything! i love the style of the clothes and how there is a range of style but not too wide that it is ov... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
29 The Old Bank, High Street, GY1 2JX, St. Peter Port, Guernsey, Reino Unido
- 01481 715990
3,6
Medio
28 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Items got sent to wrong store-never arrived
Items got sent to wrong store, then never arrived at store I ordered them to, shop had to call customer services as I never got email to confirm them arriving -they said one item was no longer available to re-order (strangely that one was available still on website- and other item that they said was in stock isn't now) had to drive to shop 3 times in all , no idea where my order went , all very strange and I could not get refund in shop to buy whilst there so will have to re visit again to re-use my refunded gift card (gift card refund arrived next day by email so too late to shop) so a bit of a faff and very disappointing
28 de abril de 2026
Respuesta de FatFace - GUERNSEY 2
Thank you for taking the time to leave your review. We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
Easy
Easy to order online and have it delivered to store for pickup. Staff very friendly.
19 de abril de 2026
Respuesta de FatFace - GUERNSEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not pleasant
Lady serving me on the till was very pleasant on the other hand older lady standing next to her with her facial expression she made me feel like I don't belong there just because I don't wear branded things, she made feel small and not welcomed so that was probably the last time I have visited the shop.
30 de enero de 2026
Opinión espontánea
Respuesta de FatFace - GUERNSEY 2
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Returning item
needed to return item and get different size , which was done by the lady in the store very quickly -she was most helpful.
26 de enero de 2026
Respuesta de FatFace - GUERNSEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I am still waiting for a notification…
I am still waiting for a notification my order has been received by the local shop.
Only a week over the due date so far!!
Tried calling many times and no one ever answered the phone.
4 de enero de 2026
Respuesta de FatFace - GUERNSEY 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
very friendly staff
nice shop helpful staff when returning so goods i brought on line
26 de diciembre de 2025
Respuesta de FatFace - GUERNSEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice and easy transaction and delivery…
Nice and easy transaction and delivery to my selected store
12 de agosto de 2025
Respuesta de FatFace - GUERNSEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service and great t-shirts.
Good service and great t-shirts.
Easy return process
18 de julio de 2025
Respuesta de FatFace - GUERNSEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Products are first class but the change…
Products are first class but the change of delivery company is very disappointing
24 de noviembre de 2024
Respuesta de FatFace - GUERNSEY 2
Hello! thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered an item on line which wasn’t…
I ordered an item on line which wasn’t suitable and I returned to my local store with no problem. Went on to order in another item. Great service 👍🏻
28 de julio de 2024
Respuesta de FatFace - GUERNSEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly service
Friendly service, help choosing garments, lovely garments.
27 de julio de 2024
Opinión espontánea
Respuesta de FatFace - GUERNSEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have had such a great experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
Excellent service from assistant who…
Excellent service from assistant who ordered an item for me without VAT or postage and told me it would be delivered to my address.! What service and the t shirt arrived a week later.
11 de junio de 2024
Opinión espontánea
Respuesta de FatFace - GUERNSEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
fat face 5 star review
it has great employees who are very friendly and will always help and support you if you need anything! i love the style of the clothes and how there is a range of style but not too wide that it is overloading, an amazing place to shop!!
31 de marzo de 2024
Respuesta de FatFace - GUERNSEY 2
Hi there, thank you for your lovely 5* review. We are very happy to hear of the positive experiences you have had in-store as well as a love for our range of clothing! Thank you for being an amazing customer. Warm Regards TS
Excellent service from Cassidy
Excellent service from Cassidy in the St Peter Port Guernsey store. Helpful suggestions and assistance in the fitting room with sizes. Impressive and appreciated!
8 de abril de 2024
Opinión espontánea
Respuesta de FatFace - GUERNSEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great friendly service
23 de marzo de 2024
Respuesta de FatFace - GUERNSEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The fit was not as shown on the label
The fit was not as shown on the label. This has happened before. There appears to be no consistency in size. The trousers had to be returned for a refund.
17 de diciembre de 2023
Respuesta de FatFace - GUERNSEY 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry to read that you encountered an issue with the sizing of your trousers. I will be sure to pass this on to the appropriate team for review.
All the best, MM
Perfect Christmas Jumper
I love this jumper. It feels so soft and is lovely and warm. The fit is perfect. I am a 10/12 in FatFace. I chose the size 12 as I wanted it to be loose fitting and it is just right.
10 de noviembre de 2023
Respuesta de FatFace - GUERNSEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fatface kids clothes 👌👍
My daughter lives in Fat face clothes, the clothes arent cheap but wears extremely well. The quality of materials used are phenomenal. Infact she grows out of the items (i buy big to get 2 seasons wear) and there still immaculate to hand down to others afterwards. Keep up the good work with the eco friendly, natural/nature designs.
15 de agosto de 2023
Respuesta de FatFace - GUERNSEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Christine in the Guernsey store was…
Christine in the Guernsey store was funny as…, really helpful and her advice was great. Whenever I visit Guernsey from Switzerland I always find my way to Fatface and buy something. Love the material and the designs. I’d only suggest more V-neck T-Shirts which compliment guys who actually have fat faces 😂
19 de julio de 2023
Opinión espontánea
Respuesta de FatFace - GUERNSEY 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Respuesta de FatFace - GUERNSEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.