It was a pleasure shopping in the Keswick store today, the staff were so friendly, attentive and very helpful with advise, it was an enjoyable shopping experience and im very pleased with my items. I... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Saw a jacket I liked and was able to try one one. Bit disappointed there was no way to buy in store with an on-line discount code. Thought I'd be able to order online and pick up one from in shop whi... Ver más
La empresa ha respondido
Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... Ver más
La empresa ha respondido
Was served by Eloise in the Keswick store today. She was incredibly friendly and lovely to have a chat to. She also recommended me another item of clothing based on what I was already purchasing as it... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa
- también en la categoría
- Tienda de accesorios de moda
- Tienda de ropa para hombres
- Tienda de ropa para mujeres
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
49/51 Main Street, CA12 5DS, Keswick, Cumbria, Reino Unido
- 01768 780910
4,9
Excelente
137 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Super soft shorts.
There a good stylish cut, feel nice and soft but durable at the same time.
Staff were extremely helpful.
16 de agosto de 2023
Respuesta de FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely lady who served me
Lovely lady who served me - she was new and just in training but handled it all very well and speedily, despite the man being a bit snappy with her!
16 de agosto de 2023
Respuesta de FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Satisfied customer
Website easy to use. Kept informed as to arrival timetable as to when you order would arrive. Product quality very good and in time for my holiday. Definitely order on line again to be picked up at a store. Friendly staff.
10 de agosto de 2023
Respuesta de FatFace - KESWICK 2
Good afternoon, David
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Keswick store.
Take care, JB
Fabulous customer service
This is my new favourite place I love it
Went to Grassmere Lake district on my holidays
Saw a lovely top and dress the shop in Keswick didn't have my size . They rand ambleside and I picked up from there
Thankyou very helpful ☺️
31 de julio de 2023
Respuesta de FatFace - KESWICK 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The service you'll never get on-line
Having searched online (as no Fatface near me) for a pair of Boris the Badger slippers, but they only had S & M. While down the lakes for a hike, I went into the shop to enquire. Although there were none on display, both assistants first checked the e-stock and although it didn't show any, they went for a search in the store room ......and came back with M & L sizes!!
I purchased the L and had a bit of banter & laugh with the staff. You cannot get this experience on line. Thank you ♡
30 de julio de 2023
Opinión espontánea
Respuesta de FatFace - KESWICK 2
Thank you for your 5* review regarding your recent visit to our Keswick store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent service helpful staff in…
Excellent service helpful staff in cumbrian stores i called in and speedy delivery service
21 de junio de 2023
Respuesta de FatFace - KESWICK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful staff
The staff are always ready to help and advise. It’s a dog friendly store.
16 de junio de 2023
Respuesta de FatFace - KESWICK 2
Thank you for your feedback regarding your recent visit to our Keswick store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Wasn’t delivered on the day it was…
Wasn’t delivered on the day it was suppose too. Birthday present idea ruined
11 de junio de 2023
Respuesta de FatFace - KESWICK 2
Thank you for taking the time to leave us this review. After looking into this for you I can see that a member of our team has reached out to you find a resolution for you. If there is anything else we can support with, please do not hesitate to get in touch by emailing us at customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. All the Best – CD
Excellent service
7 de junio de 2023
Respuesta de FatFace - KESWICK 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Excellent
As always Excellent service,Good Communication From beginning to delivery.
Quick Delivery.
Easy Return and refund from the shop.
Would not hesitate to recommend to family and friends.
26 de marzo de 2023
Respuesta de FatFace - KESWICK 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Lovely service in Keswick shop
15 de noviembre de 2022
Respuesta de FatFace - KESWICK 2
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Respuesta de FatFace - KESWICK 2
Hi Helen,
Thank you for your feedback the crew at the Keswick store. It is so wonderful to read about the great experience you had instore.
Take care - KS
On giving a friend a gift voucher for…
On giving a friend a gift voucher for £20 she went to Keswick Fat face to redeem it but was told there was no money on the card. On returning the card to me I took it to Northallerton to check it and it was confirmed it was validated. It was a disappointing experience for my friend and I. Staff members should have full knowledge how to redeem all of the vouchers used for your store to prevent embarrassing experiences for would be customers.
23 de octubre de 2022
Respuesta de FatFace - KESWICK 2
Good Morning Debbie
Thank you for your review.
I am so sorry to hear of your recent experience in our stores. Please be assured that this will be passed onto the appropriate department to look into further internally and take the appropriate action to ensure that this does not happen again.
Have a lovely weekend.
EP
Friendly but professional staff ready…
Friendly but professional staff ready to help!
3 de noviembre de 2022
Respuesta de FatFace - KESWICK 2
Thank you so much for taking the time to leave us a 5* review.
It's great to hear you were happy with the service received.
Have a lovely afternoon! TG
After visiting the Keswick branch and…
After visiting the Keswick branch and purchasing. Staff were very helpful and friendly. Enjoyable shopping experience
23 de septiembre de 2022
Respuesta de FatFace - KESWICK 2
Hi Cat, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
Respuesta de FatFace - KESWICK 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and friendly staff
24 de agosto de 2022
Respuesta de FatFace - KESWICK 2
Hi Susan, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love this company!!
I love this company!!! Great products and customer service. Delivery by Evri is super. I’ve shopped with Fat Face for a long time and have always been happy, even if there has been a bit of a hiccup it’s always resolved.
23 de agosto de 2022
Respuesta de FatFace - KESWICK 2
Good Morning,
Thank you for taking the time to post a review. Have a lovely rest of your week! -KC
Most helpful manager in store
Most helpful manager in store, purchased two items, one which he discounted as i previously had purchased earlier that day, shop well presented clean and tidy, wish fatface would open back up in durham again i do prefer shopping face to face rather than online, so i guess more trips to keswick in future are needed.
7 de julio de 2022
Opinión espontánea
Respuesta de FatFace - KESWICK 2
Good Morning Anita
Thank you for your review.
I am so pleased to hear of your recent experience in our Keswick store. Please be assured that I have passed this onto the crew members involved for you.
Have a lovely weekend. EP
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.