Great customer service from Archy at Macclesfield FatFace. Went in to buy a dress I had seen a few weeks ago despite my very hazy description Archy worked out which one it was and ordered it for me.... Ver más
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Consulta las opiniones de los clientes
not impressed. usually staff are very helpful. young looking girl with brown n blonde hair just stood behind cash desk too busy chugging her drink /stuffing her face to bother about customers. used... Ver más
La empresa ha respondido
I ordered some fluffy socks online, selecting in store collection. This was a first for me, the store collection option bit. I am well versed in the ordering of socks. I received an email, notifying... Ver más
La empresa ha respondido
I love Fatface, a lot of my wardrobe is from there. In fact, most days I’m wearing at least one item of Fatface clothing! I recently bought one of the fur coats in the sale and it’s so beautiful, I lo... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
1/3 Mill Street, SK11 6NA, Macclesfield, Cheshire, Reino Unido
- 01625 422307
4,7
Excelente
150 opiniones
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Respuesta de FatFace - MACCLESFIELD
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the shirt you purchased. We hope you continue to enjoy shopping with us. Take care – BP
Easy online purchase
Easy online purchase, quick delivery to my home store.
Love my new scarf, very versatile
18 de abril de 2023
Respuesta de FatFace - MACCLESFIELD
Hi Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered the navy Hannah cardigan
Ordered the navy Hannah cardigan - very soft and a good staple. Fast delivery to the shop where I used Click and Collect. No problems at all.
17 de abril de 2023
Respuesta de FatFace - MACCLESFIELD
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great quality clothing
I bought a ladies shirt and picked up a girls denim skirt. Both items are made beautifully and are of good quality. Staff in the shop were very pleasant.
24 de marzo de 2023
Respuesta de FatFace - MACCLESFIELD
Hello Lynne, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Respuesta de FatFace - MACCLESFIELD
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB
Great store lots of choice helpful…
Great store lots of choice helpful staff as always what’s not to like
14 de marzo de 2023
Respuesta de FatFace - MACCLESFIELD
Good afternoon, Karen
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Macclesfield store.
Take care, JB
Really quick online delivery
Really quick online delivery, items packaged really well and Care taken with my purchases.
17 de marzo de 2023
Respuesta de FatFace - MACCLESFIELD
Good afternoon, Hayley
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Great, friendly service
Great value.
Prompt delivery.
Tops fit well.
Easy pick up from shop... and really fun banter with the ladies working there.
18 de marzo de 2023
Respuesta de FatFace - MACCLESFIELD
Hello,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
not impressed
not impressed. usually staff are very helpful. young looking girl with brown n blonde hair just stood behind cash desk too busy chugging her drink /stuffing her face to bother about customers. used to like coming in here but did not feel welcome this time
feel like comments have not been passed on as you say. experience was very similar this week upon returning.
7 de febrero de 2023
Opinión espontánea
Respuesta de FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave a review. I am sorry to hear this. I will certainly pass on your comments. Hopefully your next visit will be more welcoming. DW
Beautiful clothes at affordable prices
Beautiful clothes at affordable prices. Easy ordering online and fast delivery. Kept upto date through the whole process
1 de enero de 2023
Respuesta de FatFace - MACCLESFIELD
Hi Isobel,. thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
5 de noviembre de 2022
Respuesta de FatFace - MACCLESFIELD
Thank you for your review. We deeply appreciate your feedback :) - RS
I had ordered a dress online which was…
I had ordered a dress online which was too big for me but there was no stock available in a smaller size, so I went to my local FatFace to see if it they had it in store. The dress was there but only in the shorter length. The lady in the shop (Macclesfield) was incredibly helpful and ‘found’ the dress in the longer length at the warehouse, so ordered it for me. It arrived yesterday (within 2 days) it is lovely, very happy!
13 de octubre de 2022
Respuesta de FatFace - MACCLESFIELD
Hi Helen,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
excellent service
Purchased a hooded sweatshirt but decided it was possibly slightly too large so returned to shop next day.
I asked the assistant if she would mind giving her opinion as I tried on both the small and medium size. Made a decision and swapped my hoodie for a smaller size....excellent!
26 de septiembre de 2022
Opinión espontánea
Respuesta de FatFace - MACCLESFIELD
Good Afternoon Helen,
Thank you for your 5 star review. I am so happy to hear of your great experience shopping with us! We look forward to you carrying on your custom with us in the future.
Have an amazing rest of your week -KC
Lovely Sweatshirt great service
17 de septiembre de 2022
Respuesta de FatFace - MACCLESFIELD
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - MACCLESFIELD
Hi Dianne, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing friendly knowledgeable staff
Amazing friendly knowledgeable staff, always happy to help along with making great suggestions for coordinating colours and styles. A well managed professional team, always a pleasure to shop where you are made to feel welcome.
18 de agosto de 2022
Respuesta de FatFace - MACCLESFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Beautiful Store & Fabulous Staff
The staff are always very helpful & friendly and keep the shop immaculate.
17 de agosto de 2022
Respuesta de FatFace - MACCLESFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Prompt delivery with online service
Prompt delivery with online service. Quality and styles are back to being great like they were a few years ago. Our local branch has helpful and friendly staff.
12 de agosto de 2022
Respuesta de FatFace - MACCLESFIELD
Good Afternoon Sarah
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Ordered three items online
Ordered three items online. Returned two to my local store as they really didn’t suit.
Delivery and return system was great.
I just wished the dress was a better fit as I loved the fabric and pattern.
Next time maybe?
1 de agosto de 2022
Respuesta de FatFace - MACCLESFIELD
Good afternoon, Mrs Plevin
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Macclesfield store.
Take care, JB
Items came on time and put where I…
Items came on time and put where I asked them to, clothes were in the sale and really good quality so really pleased with my purchase 😊
12 de mayo de 2022
Respuesta de FatFace - MACCLESFIELD
Hi Jan, Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and we look forward to welcoming you back soon!
Take care, LE
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