I ordered three tops online - all fitted perfectly to normal size. I returned one because I’d bought two in different colours with the view to keeping one and returning the other . When in the sho... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Ver más
La empresa ha respondido
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Ver más
La empresa ha respondido
With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of mee... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Reino Unido
- 01912 304259
4,8
Excelente
209 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Long wait for delivery
I placed my order on 15th June and received a message confirming it was out for delivery on the 16th to the store. We are still waiting for the order on the 22 June.
15 de junio de 2024
Respuesta de FatFace - NEWCASTLE 2
Hello Alyson,
Thank you for taking the time to leave your review.
I am sorry to hear you have not yet received your click and collect order. Due to our 5-7 working day delivery timeframe, the last day we expect your order to arrive is the 25/6/2024. If your order is not ready to collect by that date, please feel free to call the store or email customerservices@fatface.com
Thank you for your continued patience with us.
Take care, ED
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
I went in to Newcastle and picked up my…
I went in to Newcastle and picked up my order of white bee pumps in a size 6. However I opened the bag to find a totally different pair of blue patterned pumps in a smaller size. They had the wrong label attached to them. There were no more of the bee trainers as I supposedly got the last pair online in the sale.
11 de junio de 2024
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave us your review.
I am so sorry to hear you have received the incorrect item in your order. We apologise for any disappointment or inconvenience caused.
I have not been able to see you have been in touch regarding this. Please feel free to get in touch with our friendly customer service team so we can assist you further.
Take care. -GM
A quick and easy exchange of an item…
A quick and easy exchange of an item made a very stressful day much better. Thankyou very much Kathryn in the newcastle branch.
3 de junio de 2024
Opinión espontánea
Respuesta de FatFace - NEWCASTLE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly staff at Newcastle.
18 de mayo de 2024
Respuesta de FatFace - NEWCASTLE 2
Good morning,
Thank you for taking the time to leave your review.
I am so so happy to read that you find the crew in our Newcastle store to be so friendly. I will be be sure to pass this on to the team.
All the best, MM
Really good service and well made…well made 👍££
Really good service and well made products , l always have a issue get stuff to fit me
30 de abril de 2024
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope the items were suitable on this occasion, and we look forward to welcoming you back.
Take care. -GM
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We look forward to welcoming you back soon.
Take care, -LA
I placed an order 8 days ago and I rang…
I placed an order 8 days ago and I rang the local store where I had ordered them to. I didn’t receive any email to inform me my order had been there for 5 days!
Very poor service to not receive an email to inform you your order is ready for collection!
23 de abril de 2024
Respuesta de FatFace - NEWCASTLE 2
Good morning Julie,
Thank you for taking the time to leave a review.
Sadly, I am unable to see you have contacted us prior to your review.
After looking into this we can see we sent you an e-mail 2 days after you placed your order, at 13:53, saying your order is ready to collect. Another e-mail was sent 5 days later reminding you to collect your order.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
Very quick delivery nice quality items…
Very quick delivery nice quality items , however it is sad you don’t keep a wider range of men’s clothes in your shops, as I prefer to see items before I buy them.
8 de abril de 2024
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding delivery and quality. We will be sure to pass your feedback regarding instore stock on for review.
Take care.- GM
Sale shop
Bought some sale stuff a T shirt for me, shark top and shorts for my grandson. All good quality. Used click and collect. Communication was good. Shop staff friendly and efficient.
31 de marzo de 2024
Respuesta de FatFace - NEWCASTLE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love our items, and we look forward to welcoming you back soon!
Take care.- GM
Respuesta de FatFace - NEWCASTLE 2
Hello Gail
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have checked and I can confirm that your order is in store ready for collection. It arrived in store on the 26th March and will be kept for 14 days before a refund is automatically processed.
EP
Lovely quality and designs as always
Lovely quality and design as always from FatFace. My little boy is loving his new jacket.
21 de marzo de 2024
Respuesta de FatFace - NEWCASTLE 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Mother’s Day Gift
With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of meeting couldn’t have been more helpful. The appropriate size 5, I needed wasn’t on the floor, so kindly Sarah stated she would check stock levels, along with the offer of ordering if needed. When making my payment I expressed that I would like a gift receipt, what with the item being for Mother’s Day. Sarah then gave quirky ideas to complement my gift of choice. 5star service!!!
6 de marzo de 2024
Opinión espontánea
Respuesta de FatFace - NEWCASTLE 2
Hi there, thank you for leaving this lovely 5* review regarding our Newcastle store. This will be sent through to them and I'm sure they will enjoy reading of your wonderful experience! Warm Regards TS
Service supreme…
Items I ordered arrived at the chosen pick up point a day later. Really quick service staff were really efficient and friendly. Fantastic service from start to finish. Clothes well made & nice material and true to my size. Pleased with my purchases.
17 de febrero de 2024
Respuesta de FatFace - NEWCASTLE 2
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Exceptional customer service.
19 de febrero de 2024
Respuesta de FatFace - NEWCASTLE 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great experience during your visit to our Newcastle store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Great customer service
Bought some great bargains in the sale. Super quick delivery to my local store and easy returns there when a couple of things didn’t fit.
14 de febrero de 2024
Respuesta de FatFace - NEWCASTLE 2
Hello Jayne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality product and delivered in time…
Quality product and delivered in time for click and collect from store
5 de febrero de 2024
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear your feedback regarding quality, and delivery. We hope you love your order!
Take care.- GM
I love Fatface Newcastle Upon Tyne
I love my local Newcastle Upon Tyne. The staff are always chatty. If the item is not in stock they will order it for you .
Picking up an Internet order was a quick easy transaction.
I have been shopping with you since you opened in the 80's and still love your clothes and accessories.
5 de febrero de 2024
Respuesta de FatFace - NEWCASTLE 2
Good Afternoon Ann,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Newcastle Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.