I ordered three tops online - all fitted perfectly to normal size. I returned one because I’d bought two in different colours with the view to keeping one and returning the other . When in the sho... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Ver más
La empresa ha respondido
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Ver más
La empresa ha respondido
With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of mee... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Reino Unido
- 01912 304259
4,8
Excelente
209 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de FatFace - NEWCASTLE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Enjoyable Shopping
I always find the staff to be polite, willing to answer questions and be helpful.
23 de enero de 2024
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear you have had such lovely experiences at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Looks great, fits perfectly.
Local Fat Face did not have this shirt in to try for size, as I have long gangly arms. Staff in store super helpful tho, checked dimensions on ‘tall’ fit which I ordered online. It fits perfectly and looks great. Well chuffed!
24 de enero de 2024
Respuesta de FatFace - NEWCASTLE 2
Good afternoon, thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :)
All the best, CD
Love your clothes and accessories…
Love your clothes and accessories shoes, the styles are quirky and different from most shops. Staff are friendly and helpful at newcastle branch.
24 de enero de 2024
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores, and love your purchases!
We look forward to welcoming you back soon.
Take care. -GM
Staff member at Newcastle store
1 de diciembre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Have a great day! -GM
Good customer service
13 de enero de 2024
Respuesta de FatFace - NEWCASTLE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Best handbags
I love fat face handbags,it's the only ones I buy now,good quality/size and value
29 de diciembre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service lovely store
Great service lovely store although doesn’t sell kids clothes but states on website it does. Found jumper which was sold out online in store.
27 de diciembre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived quickly to the store and fast…
Arrived quickly to the store and fast to receive once in store
9 de diciembre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hello Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality is always great and delivery…
Quality is always great and delivery reliable. Exactly what you want.
6 de diciembre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff and lovely products.
28 de noviembre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - NEWCASTLE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Unfortunately didn't receive my order…
Unfortunately didn't receive my order due to it getting lost then out of stock . It was going to be a Xmas present for my husband and I was disappointed. Usually can't fault Fatface but on this occasion I was let down
20 de noviembre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hi there, thank you for your review.
I am sorry to hear that this happened - I can understand your disappointment and your feedback has been taken on board.
Take care, LE
Never again!
First and last FatFace click and collect order. I placed an order on 16 October. I then received an email to say it had arrived so I travelled to town to collect. It wasn't there. The store were helpful and tried to sort things out with customer service who don't seem to have a clue. All a mess and I still don't have my order. Had to be very assertive in insisting on a refund. Let's see if that manages to be done!
16 de octubre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hi Julie,
Thank you for your feedback. I am so sorry to hear that your parcel was incorrectly marked as arrived by the store crew. Please be assured that this is highly unusual. I can see that you have spoken to our team and we have found a solution for you. If there is anything else we can help with please do get back in touch with our team. Have a great weekend - KS
Respuesta de FatFace - NEWCASTLE 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Another painless process
17 de octubre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Quick service
Quick service , staff in Newcastle when I picked parcel where very pleasant
11 de octubre de 2023
Respuesta de FatFace - NEWCASTLE 2
Thank you for your 5* review regarding your recent visit to our Newcastle store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent service
1 de octubre de 2023
Respuesta de FatFace - NEWCASTLE 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Respuesta de FatFace - NEWCASTLE 2
Hi Jacqueline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sadly both the cost and the Cardiga have been returned. The cost was too big, the shoulders especially. The cardigan was too big and the colour didn't suit me
Sadly both the cost and the Cardigan
18 de septiembre de 2023
Respuesta de FatFace - NEWCASTLE 2
Hello Anne, Thank you for your feedback. I am sorry to hear that these were not quite right for you on this occasion, but we hope you enjoy shopping with us going forward. Take care - KS
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.