Fistral Newquay. Merchandise fine. It would help if the member of staff was friendly. We felt as though we were an inconvenience. Never felt so put out by I presume the manager. Blonde lady. She never... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónFatFace Fistral Beach, Headland Road, TR7 1HY Newquay, Cornwall, GB
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Consulta las opiniones de los clientes
Good fit, good quality, good service. Love fat face clothes. Excellent service and polite staff, look forward to shopping online and in store next Summer.
La empresa ha respondido
I had to ask a MASSIVE favour of the staff at Fat Face on Fistral beach - l left a bag of FF shopping there and came home without realising. I live 6 hours away. Steph was amazing she collected my p... Ver más
La empresa ha respondido
Visited the store to exchange a hoodie bought online by my husband that was different in detail to the description on the website. We found one in the store that had the pockets he wanted. Jan was e... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
FatFace Fistral Beach, Headland Road, TR7 1HY, Newquay, Cornwall, Reino Unido
- 01637 850478
4,6
Excelente
79 opiniones
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Always a great service ..friendly helpful staff & my 🐶is always spoilt with a treat ❤️the clothing…
Always a great service ❤️the clothing range
16 de septiembre de 2026
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fistral beach great shop
Went into their shop at fistral beach , great men’s selection, but also great customer service definitely will go back again
6 de septiembre de 2026
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good fit
Good fit, good quality, good service. Love fat face clothes. Excellent service and polite staff, look forward to shopping online and in store next Summer.
29 de agosto de 2026
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good price in the sale.
Good price in the sale.
Picked up from shop saved on postage.
The quality of fat face clothes is always first class.
23 de agosto de 2026
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely store and staff
22 de agosto de 2026
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Merchandise fine
Fistral Newquay. Merchandise fine. It would help if the member of staff was friendly. We felt as though we were an inconvenience. Never felt so put out by I presume the manager. Blonde lady. She never acknowledged us even when we were purchasing items. Rude.
9 de agosto de 2026
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Good morning, Tracy
Thank you for your feedback. We're sorry to hear you felt unwelcome during your visit. This is not the level of service we aim to provide, and we'll share your comments with the store team for review. We appreciate you bringing this to our attention. LE
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were lovely and very helpful ,my…
Staff were lovely and very helpful ,my online order was dealt with quickly and my returns very simple just took them back to the shop and the staff dealt with it for me and also ordered me a new size that I wanted.
24 de marzo de 2026
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Excellent customer service
Excellent assistance today in the Newquay store, Jan was very helpful with advice and styling options. Managed to get a whole outfit in one go!!
4 de marzo de 2026
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Was a good quality mug. Loved it.
Easy to order, delivery was prompt and service was brilliant.
6 de enero de 2026
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly service
Really friendly and helpful. Loved my purchase and would definitely visit again.
7 de diciembre de 2025
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
It is the most helpful store of all…Fistrel Newquay
It is the most helpful store of all also the girls in Fistrel beach store are lovely and so very helpful
4 de diciembre de 2025
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Visited the store to exchange a hoodie…
Visited the store to exchange a hoodie bought online by my husband that was different in detail to the description on the website. We found one in the store that had the pockets he wanted. Jan was exceptionally helpful and sorted out the exchange without any fuss. Bonus: the 'old' version we found in the shop was a little cheaper than the new one online, so a refund is on the way too!
25 de octubre de 2025
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Refund at Fatface
I had to return a jacket to Fatface in Newquay as it was not waterproof but had lost the paper receipt and had not asked for an email receipt when I was purchasing it. Vicki at the Newquay store bent over backwards to ensure that I had a full refund. Her friendly perseverance won the day. Susie and Steph at Fatface Newquay helped with some of the technical issues that occurred.
13 de octubre de 2025
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was served in store today by Susie…
I was served in store today by Susie who was extremely helpful, I returned a pair of sandals as they were too small , this store did not have any available so Susie phoned around local stores to check stock levels & when none were available ordered them to be delivered to my home address .
16 de septiembre de 2025
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing Staff
I had to ask a MASSIVE favour of the staff at Fat Face on Fistral beach - l left a bag of FF shopping there and came home without realising. I live 6 hours away.
Steph was amazing she collected my parcel - in her lunch hour - from another retail outlet and sent me my things back - on her day off - and I actually cannot thank them enough.
I shop in FF loads and they went above and beyond for me here - thank you sooooo much.
3 de agosto de 2025
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly and helpful staff
Very friendly and helpful staff at the Newquay Fistral beach shop. They didn’t have the size I wanted but phoned me as soon as some were delivered and put a couple aside. Great customer service.
11 de agosto de 2025
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace at Fistral Beach - just the best!!
Visited FatFace at Fistral this morning- lovely store on the beach. Served by Jan who was so helpful and unpacked a smaller size of the hoodie I wanted then took the labels off so I could wear it straight away! Brilliant service and of course I’ll be back!!
27 de julio de 2025
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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