Fistral Newquay. Merchandise fine. It would help if the member of staff was friendly. We felt as though we were an inconvenience. Never felt so put out by I presume the manager. Blonde lady. She never... Ver más
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Localización
Cambiar localizaciónFatFace Fistral Beach, Headland Road, TR7 1HY Newquay, Cornwall, GB
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Consulta las opiniones de los clientes
I had to ask a MASSIVE favour of the staff at Fat Face on Fistral beach - l left a bag of FF shopping there and came home without realising. I live 6 hours away. Steph was amazing she collected my p... Ver más
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Visited the store to exchange a hoodie bought online by my husband that was different in detail to the description on the website. We found one in the store that had the pockets he wanted. Jan was e... Ver más
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My partner bought me slippers online for Xmas - too small. We went to Fatface at Fistral Beach Newquay at approximately 2pm on 5th January 2024 to either exchange or refund. The lady who dealt with u... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
FatFace Fistral Beach, Headland Road, TR7 1HY, Newquay, Cornwall, Reino Unido
- 01637 850478
4,5
Excelente
74 opiniones
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Brilliant Customer Service
My partner bought me slippers online for Xmas - too small. We went to Fatface at Fistral Beach Newquay at approximately 2pm on 5th January 2024 to either exchange or refund. The lady who dealt with us could not have been more helpful. There were no suitable replacements in store so we had to have a refund - this was expedited by the lady there and then. She even refunded the postage!
I can’t praise her enough. She turned the whole experience into a very simple exercise. Unfortunately I don’t have her name but she should be heading up your Customer Service department.
5 de enero de 2024
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello Patrick thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Superb Service in Newquay
We saw some slipper/boots in the sale in Totnes but not in the size. We rang a few other stores and a young lady called Emma in Newquay went out of her way to check stock and phone us back. She put them aside and we went down to collect. We do not often see service like this - thank you Emma you are a credit to Fat Face - Kim
1 de enero de 2024
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great coat warm and windproof for…
Great coat warm and windproof for lovely doggy walk on wintertime beach Newquay cornwall lovely shop nice people. Always enjoyable visits
1 de diciembre de 2023
Respuesta de FatFace - NEWQUAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered online and collected from my…
Ordered online and collected from my nearest store ’click and collect’. Worked perfectly. Not the cheapest prices in store but items are absolutely way above average quality.
13 de noviembre de 2023
Respuesta de FatFace - NEWQUAY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super stylish jacket
Super stylish jacket. Amazing price and my husband loved it. Had seen it online but he prefers to try on to check sizing. Good job he did…….medium fitted perfectly……….wish you had more shops near us. Actually bought the jacket 300 miles away from home in Cornwall!!!
29 de octubre de 2023
Respuesta de FatFace - NEWQUAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Great experience at Fistral Beach store
I went to FatFace at Fistral beach today and was so impressed with the customer service provided by Emma and her colleague. They helped me match and pick items out for a gift and we're really enthusiastic about the products In store. Would highly recommend. Great customer service.
7 de noviembre de 2023
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Amazing products but Newquay store has…
Amazing products but Newquay store has parking issues
23 de octubre de 2023
Respuesta de FatFace - NEWQUAY 2
Hello Aileen
Thank you for your review.
I am so pleased to hear that you are happy with your recent products from us. I will pass your comments onto the appropriate department for future consideration regarding the Newquay store.
EP
Everything is perfect!
11 de septiembre de 2023
Respuesta de FatFace - NEWQUAY 2
Hello Rochelle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excelent Fit
Its not very often I find jeans to fit but on this occasion the jeans I bought fit in all the right places so I shall definitely buy jeans from FatFace again.
7 de septiembre de 2023
Respuesta de FatFace - NEWQUAY 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
On line shopping dream.Easy to order and collecting from my…
Easy to order and collecting from my favourite shop in Newquay, the staff are amazing there.
14 de agosto de 2023
Respuesta de FatFace - NEWQUAY 2
Hello
Thank you for sharing your recent experience with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great weekend!
EP
The staff at Newquay went out of their…
The staff at Newquay went out of their way to help, and have my gratitude.
The shirt I picked up is perfect, thank you.
12 de julio de 2023
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Take care - KS
Still nice Caps but not as good as they were
These are nice hats. Unfortunately though they are making them of slightly thinner material and slightly smaller than the previous examples with the logo in the centre of the Cap. I would have much rather them put the price up and maintain the quality Cap.
4 de junio de 2023
Respuesta de FatFace - NEWQUAY 2
Hello
Thank you for your review.
I am so sorry to hear of the condition of the item you received. I can confirm that we have flagged this with the appropriate department for future consideration.
EP
I visit FatFace in Newquay regularly
I visit FatFace in Newquay regularly, I must be their best customer! The staff are fabulous always being so friendly and helpful. Fatface is my favourite range of clothes and my wardrobes are getting too full of them !!!! Thank you Newquay and thank you Fatface.
16 de mayo de 2023
Respuesta de FatFace - NEWQUAY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super friendly staff and very helpful
Super friendly staff and very helpful . Will definitely be going back
7 de mayo de 2023
Respuesta de FatFace - NEWQUAY 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your kind comments will be shared with our amazing team in store 🥰 - RS
Respuesta de FatFace - NEWQUAY 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
It was nice to get my jumpers in the…
It was nice to get my jumpers in the sale as the price had come down alot, also helpful to have advice on size from fistral's lovley staff.
23 de abril de 2023
Respuesta de FatFace - NEWQUAY 2
Hi Anna,
Thank you for leaving us this review!
It's so great to hear that you are enjoying your new jumpers and that you received good customer service from our colleagues in store. We hope you continue to have great experiences with us.
Have a great day!
JH
The staff are really knowledgable and…
The staff are really knowledgable and friendly. It is a great place to shop... love the new season stock. Susie was very helpful and I was so pleased with my new t shirts!
14 de marzo de 2023
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Good afternoon, Nicola
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Newquay store.
Take care, JB
Respuesta de FatFace - NEWQUAY 2
Hi David
Thank you for taking the time to leave this wonderful review. I am glad that you enjoyed your shopping experience in our Newquay Store. I will be sure to pass your comments on. Best Wishes and have a lovely day DW
Great T-shirts
Lovely organic T-shirts. Great fit, nice colours and reasonably priced.
5 de marzo de 2023
Respuesta de FatFace - NEWQUAY 2
Good afternoon, Mrs. Mulder-Killingley
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our store.
Take care, JB
When visiting Fat Face
When visiting Fat Face, Fistral Beach without fail all the staff are cheerful and offer excellent customer service, always keen to help and offer guidance and assistance. Suzie served me today and was cheerful and very efficient, happily chatting about all the gorgeous new stock in and pointing out new items I might like. Visit Fistral Beach Fat Face for a genuinely lovely shopping experience.
14 de marzo de 2023
Opinión espontánea
Respuesta de FatFace - NEWQUAY 2
Hi Jan, thanks for taking the time to leave a review, and for your lovely comments. We are so pleased to hear our staff have provided you with such a positive shopping experience. All the best, LB
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