I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... Ver más
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Consulta las opiniones de los clientes
The company is customer focused. Nothing is too much trouble in Norwich branch. They listen to your shape concerns etc. help you shop and give you honest feedback on sizes and styles. Will always shop... Ver más
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I just love Fatface. The shop assistants are so friendly and kind in there. Excellent customer service. Thank you
La empresa ha respondido
Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Reino Unido
- 01603 622074
4,8
Excelente
242 opiniones
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The member of staff was friendly &…
The member of staff was friendly & helpful. The shop always has a lovely atmosphere.
2 de abril de 2023
Respuesta de FatFace - NORWICH 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you had such a great time when visiting our Norwich store. I will ensure that your comments are passed on to the store.
Take care, MM
Take care, MM
Respuesta de FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave your comments. I am glad that you found the click and collect process easy to do and that you received such a positive experience with our Norwich crew.
Take care, Mm
Fabulous phone bag
I bought this little phone bag as it is absolutely perfect for holiday, where all I want to carry is my phone, cash card and hotel key. I’ve been looking for something like this for years. The quality is great, beautiful soft leather and sweet little bee on the front.
17 de marzo de 2023
Respuesta de FatFace - NORWICH 2
Hello,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
Take care – KS
I went into the store in Norwich
I went into the store in Norwich , the staff were vert helpful nothing to much trouble for them . I didn't feel pressured
16 de marzo de 2023
Respuesta de FatFace - NORWICH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Staff in the Norwich store are…
Staff in the Norwich store are pleasant. Fat face is one of my favourite clothes shops.
18 de enero de 2023
Respuesta de FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
all good thanks
13 de enero de 2023
Respuesta de FatFace - NORWICH 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Efficient tidy store
Very efficient even when very busy.
Polite. Clothes folded neatly in bag.
Shop well stocked and tidy even though it was very busy with sale.
31 de diciembre de 2022
Respuesta de FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - NORWICH 2
Good afternoon, Julia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Fat face delivery is always quick and…
Fat face delivery is always quick and keeps you informed every step of the way. Staff instore are always friendly and super helpful without being at all pushy
24 de octubre de 2022
Respuesta de FatFace - NORWICH 2
Thank you so much for taking the time to leave us a 5* review.
It’s great to hear that your order arrived with you so quickly and you were happy with the service received when shopping in store.
Take Care, TG
They had a good range of sizes for…
They had a good range of sizes for trying things on. The changing rooms were very tidy and spacious. Friendly and helpful staff when paying at the till.
5 de noviembre de 2022
Respuesta de FatFace - NORWICH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I still haven’t received my order after…
I still haven’t received my order after over a week. I’ve complained but received no satisfaction. Your courier Evri is known in the area for not delivering for at least three or four weeks. They should be dropped as they are giving you such bad service. I bought by items as a present and now they are late!,,
7 de octubre de 2022
Respuesta de FatFace - NORWICH 2
Hi Jacky, I am so sorry to hear that you haven't received your parcel, this isn't what we like to hear. I am just about to respond to the email that you have sent in regarding this issue. Thank you, LE
Returning online purchase instor…
Returning online purchase instor excellent service.
28 de septiembre de 2022
Respuesta de FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Lovely choices especially denimim
I love the layout of the store and great choice of goods. Staff are very helpful which makes shopping a great experience for me.
9 de septiembre de 2022
Opinión espontánea
Respuesta de FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order was not received
Order was not received. Evri might be the cheapest delivery provider for you to use but are by far the worst.
Eventually get a response from you to say you’ve cancelled my order. Very unhappy with the service.
11 de septiembre de 2022
Respuesta de FatFace - NORWICH 2
Good Afternoon
Thank you for your review.
I am so sorry to hear this,
I can see that my colleague has looked into this further for you. If you still need our assistance please do not hesitate to contact us.
EP
Respuesta de FatFace - NORWICH 2
Hi Jo, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always enjoy shopping at Fat Face
2 de septiembre de 2022
Respuesta de FatFace - NORWICH 2
Good Morning Margaret
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality you received.
Have a great day!
Take care, EP
Good quality but store stock poor leading to online purchase
Could not get the correct size in the shop so ordered on line. The delivery was fast but I thought at 3.99 was expensive for one item. Would have happily collected from in store but that was not an option.
Very impressed with the quality
2 de septiembre de 2022
Respuesta de FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality you received.
Have a great day!
Take care, EP
Beautiful bohemian dress so comfortable…
Beautiful bohemian dress so comfortable and stylish.
29 de agosto de 2022
Respuesta de FatFace - NORWICH 2
Hi Isabel, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Satisfied with my purchase
5 de agosto de 2022
Respuesta de FatFace - NORWICH 2
Hi Debra
Thank you for your review. Glad you liked your dress. PW
Wonderful shopping experience in Norwich
I have brought several summer dresses but always end up wearing a Fat face dress after much deliberation !!! I just find that the material is so soft, the dresses always skim over my lumps and I can always dress them up for the evening. You really can’t go wrong The staff in Norwich are so helpful, honest and friendly. After shopping online for 2 years it was lovely to actually go into a Fat face store and the service I received was five star worthy ….
31 de julio de 2022
Respuesta de FatFace - NORWICH 2
Good afternoon, Claire
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
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