I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... Ver más
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Consulta las opiniones de los clientes
The company is customer focused. Nothing is too much trouble in Norwich branch. They listen to your shape concerns etc. help you shop and give you honest feedback on sizes and styles. Will always shop... Ver más
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I am very pleased with the black pair of Anya cropped linen trousers I bought in the sale. They fit perfectly in my usual size. The high waistline is flattering and the linen keeps its shape. Collecti... Ver más
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Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Reino Unido
- 01603 622074
4,7
Excelente
241 opiniones
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22 de diciembre de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Poor customer service
Part of my online order did not arrive on time to the shop and I was told rather than have the missing item from the shop - which they had - i had to return for the 2nd parcel. As I live an hour away and was not planning to come back to Norwich this was very inconvenient.
7 de diciembre de 2025
Respuesta de FatFace - NORWICH 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
My fat face review
My experience on my fat face purchases. I was checking my emails and I saw fat face was having a quick sale so I gave it a look ended up buying five items. One was a jumper lovely and warm and well made. I bought a lounge wear long sleeved top which I liked so much I bought another three in different colours. Which got the approval of my wife so I know I done good 😂
1 de noviembre de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt delivery of my order to the…
Prompt delivery of my order to the shop.
Staff are always so helpful and friendly. The quality of the items I've bought is really good.
27 de octubre de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So easy to order
So easy to order. So pleased with my coat. Exactly as it was pictured. Lovely colour and fit very good. Delivered next day.
26 de octubre de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful and friendly staff.
18 de octubre de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Service is always great at the Norwich…
Service is always great at the Norwich store.
13 de octubre de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just love my faux fur bodywarmer
Just love my faux fur bodywarmer it is just what I imagined it to be , the quality is excellent and it fits me just as I want it to , I would have liked it to be a bit longer in the body for it to be perfect , so maybe FatFace will do a fleece bodywarmer longer one next time and if they do I shall buy it for everyday use.
13 de octubre de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very quick delivery and returns as well…
Very quick delivery and returns as well as good quality clothes. Will definitely be buying from them again.
6 de octubre de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service and great quality
Always helpful and friendly in store and online platform easy to use, efficient delivery service or collection.
As well as recent items I purchased for my husband which I have to say are well made and lovely fabric with a quality feel to them, I have also purchased a few dresses for myself over the last few months, excellent fit, beautiful fabrics and design, the collection this summer was outstanding and the store in Norwich are always so attentive and helpful, have been an advocate of your products over many years and the items last well and always fit into fashion which is an achievement these days.
Keep doing what you do well.
4 de septiembre de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
After initially going to collect my cap…
After initially going to collect my cap and they couldn't find it, I visited a few days later and collected it with no problems.
I'm very pleased with my purchase.
22 de agosto de 2025
Respuesta de FatFace - NORWICH 2
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Great to order on line an know you can…
Great to order on line an know you can pick up at Next
16 de agosto de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order on line …
Easy to order on line and the product arrived swiftly at our local store.
19 de agosto de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality clothing at affordable prices.
11 de agosto de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disrupted collection and faulty order
My husband went to the Fatface store to collect the parcel and was told he needed to go to Next. To be fair, the email did state 'our Norwich Hayhill store' - thats the address of the Next store. But it is almost opposite the Fatface store and I missed the reference. Clearer indication eg 'our Next store' would be great.
The biggest problem came when we opened the parcel. We had ordered two pair of pyjamas , one for each grandchild. The boys pair was fine. The girls pair was the top only, it cannot have been checked before despatch. So my husband made a special trip returned to the Fatface store the following.
The staff there, as always, were super helpful and apologetic. The item is now out of stock and cannot be re-ordered. Our grandson has a new pair of pyjamas, our granddaughter does not.
12 de agosto de 2025
Respuesta de FatFace - NORWICH 2
Hello Rosemary,
Thank you for taking the time to share your feedback. We appreciate your comments regarding the collection location and will share them with the relevant team to help improve our communication. It’s great to hear our store team was able to assist you, and we’ll also review our dispatch process to ensure orders are checked more thoroughly in the future.
Thank you, LE
A great sleeveless top
A great sleeveless top made of good quality material. Very flattering cut. Many positive comments!
7 de agosto de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Norwich store
Friendly staff, gorgeous clothes lovely atmosphere. Very welcoming
1 de agosto de 2025
Respuesta de FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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