Placed a significant size order online and the delivery was on time. The trousers, shirt and casual tshirt was just right, however the shoes did not fit my foot size. I returned them to the retail s... Ver más
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Consulta las opiniones de los clientes
Quality clothing, lots of cotton and natural fabrics in lovely colours and prints, washes well and usually lasts for years . Online ordering quick and easy, kept informed. Refunds and returns quick by... Ver más
La empresa ha respondido
Goods as described,good quality as usual, only complaint was the delay in delivery as the parcel seemed to spend a long time at the delivery companies despatch warehouse.
La empresa ha respondido
The Odette Denim Dress size 6 was ordered online and delivery was speedy. The dress was lovely but, unfortunately, far too big at the top. Return process and refund by the local Fat Face store excell... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
15/17 The Square, GU32 3HP, Petersfield, Hampshire, Reino Unido
- 01730 267589
4,8
Excelente
87 opiniones
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A good experience
Communication excellent.
Delivery on time.
Item exactly as specified; quality colour size and style.
Staff at collection efficient and friendly.
27 de mayo de 2025
Respuesta de FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent products and service as usual
2 de mayo de 2025
Respuesta de FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Respuesta de FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Great service.
16 de marzo de 2025
Respuesta de FatFace - PETERSFIELD
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Quick delivery and opportunity to try…
Quick delivery and opportunity to try on in shop and return items easily when some didn't fit.
6 de marzo de 2025
Respuesta de FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CT
Respuesta de FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have not received an email to say my…
I have not received an email to say my order is ready for collection over a week in when it should have been next day order 😡
4 de diciembre de 2024
Respuesta de FatFace - PETERSFIELD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Leggings great
Leggings great. Picked up on Sunday when the website said the shop was still open, but they were closed. The man working in the shop opened up and still served me and was very friendly. I really appreciated this.
5 de noviembre de 2024
Respuesta de FatFace - PETERSFIELD
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Petersfield staff are professional and friendly.
Was easy to order online, collect from store and get a refund when I needed to.
14 de octubre de 2024
Respuesta de FatFace - PETERSFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I was at Niagara-on-the-Lake in…
I was at Niagara-on-the-Lake in Ontario, Canada. The sales girl at that location was amazing. I live in Lancaster, NY and the store did not have the dress in my size. She proceeded to go online and informed me that it was available. Upon returning home I ordered the dress online. Ordering was simple and easy and tracking it was great. My dress arrived as scheduled and I absolutely love it. Looking forward to shopping back in Cananda in September and online. You have great quality clothing and salespeople in your store!
17 de agosto de 2024
Respuesta de FatFace - PETERSFIELD
Hello Lucy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face in Petersfield have the best…
Fat face in Petersfield have the best staff. I travel from Portsmouth to Petersfield as the staff there are always so positive and friendly.
15 de agosto de 2024
Respuesta de FatFace - PETERSFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Arrived on time
Arrived on time. Great packaging! Absolutely love my black heel clogs!
13 de agosto de 2024
Respuesta de FatFace - PETERSFIELD
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, CD
The easy on-line order I collected…
The easy on-line order I collected from the well presented Petersfield shop having been well informed of its progress on-line. The sizing suits me very well and I found other items in my size 14. Other shops run out far too soon. I like purchasing from a local business.
9 de julio de 2024
Respuesta de FatFace - PETERSFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovey item and very quick delivery to…
Lovey item and very quick delivery to store.
8 de julio de 2024
Respuesta de FatFace - PETERSFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
Collection in store.
I ordered sandals on the Fatface website as I do not have a local store to visit and browse, for collection at a store about 15 miles away.
The transaction was easy and I was notified when they were ready for collection.
I was able to try the sandals there and then, which I decided not to keep, so they did a return right away, staff very pleasant. Great service from Fatface all round.
25 de mayo de 2024
Respuesta de FatFace - PETERSFIELD
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD
Quality clothes, great colours and styles, friendly and helpful staff..
Quality clothing, lots of cotton and natural fabrics in lovely colours and prints, washes well and usually lasts for years . Online ordering quick and easy, kept informed. Refunds and returns quick by post or to local store. Lovely, friendly and helpful staff at Petersfield store,most local store to me 10 miles away. Always look forward to shopping at Fat Face, have shopped there for probably over 30 years now rarely disappointed.
16 de mayo de 2024
Respuesta de FatFace - PETERSFIELD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Lovely Dress but Too Big.
The Odette Denim Dress size 6 was ordered online and delivery was speedy. The dress was lovely but, unfortunately, far too big at the top. Return process and refund by the local Fat Face store excellent.
17 de mayo de 2024
Respuesta de FatFace - PETERSFIELD
Good afternoon, FatFace customer.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly and that your return was hassle free. We hope you continue to enjoy shopping with us.
Take care, JB
Perfect
Perfect . Super item arrived quickly . Great communication. Many thanks .
26 de abril de 2024
Respuesta de FatFace - PETERSFIELD
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Respuesta de FatFace - PETERSFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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