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FatFace - READING 2 Opiniones 138

TrustScore: 4.5 sobre 5

4,6

123 Broad Street, The Oracle, RG1 2BD Reading, Berkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Ja... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops th... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • 123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Reino Unido

  • 01189 568787

4,6

Excelente

TrustScore: 4.5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 4 estrellas sobre 5

I ordered online from within the store

I ordered online from within the Reading store as you didn't stock my size.

Happy with the quality of the 2 coats bought and feel they were excellent value for money (in the sale).

I had been in the store the previous day and wasn't overly impressed with the attitude of the staff. Not sure why they appeared demotivated.

2 de enero de 2024
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Good Morning Steve,

Thank you for taking the time to leave us a review!

I am happy to hear you are enjoying the quality of your new coats! I am sorry that you did not have a pleasant experience in the Reading store, I will pass this feedback on to be looked into.

We appreciate all feedback whether it be good or bad as this can help us shape our service for our customers! Again, I apologise for any inconvenience this may have caused.

We hope to be welcoming you back soon.

Kind Regards, JW

Valorada con 5 estrellas sobre 5

Quick delivery of online order

Quick delivery of online order, good sale reductions, one item not suitable but easily returned to local store ( staff very friendly & helpful and also able to check out other sale items)

24 de diciembre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello Gillian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Good quality and reliable fast…

Good quality and reliable fast delivery. The staff is helpful and know their stock perfectly.

7 de diciembre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hi Irina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Nice socks

Like these socks as they have a high cotton content. Usually get as stocking fillers.
Staff were friendly and helpful when I collected them.

27 de noviembre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello

Thank you for your 4* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,

EP

Valorada con 5 estrellas sobre 5

My favourite clothes shop.

My favourite clothes shop, we had to buy online as the local shop had only one colour. the garment is a perfect shape unlike many tee-shirts these days. Ordering was easy and the garment arrived when you said it would.
Great job.

11 de noviembre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Good morning, Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Great experience every time.

31 de octubre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Pleased with recent online order…

Pleased with recent online order experience and my husband really likes both the items ordered. Good quality and in the sale so also good price. Very friendly and efficient staff at the Reading store when I collected my order.

19 de octubre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Valorada con 5 estrellas sobre 5

Helpful staff

Online order arrived quickly. Staff at Reading branch were really helpful exchanging these items for sizes that fitted. Went out of their way to find the items when they weren't on the shop floor. Definitely the most helpful branch I've visited.

23 de octubre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hi Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

very good service

16 de octubre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Valorada con 5 estrellas sobre 5

Combined ordering online with returning through a shop

I combined ordering online with returning through a shop. The whole process was straightforward and helpful.

17 de septiembre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Valorada con 5 estrellas sobre 5

Good design

Good design, soothing to eyes and good service

17 de septiembre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Valorada con 5 estrellas sobre 5

Good item

Good item, delivered quickly to store

11 de septiembre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2


Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that you're happy with your purchase and delivery service. Take care -SK

Valorada con 5 estrellas sobre 5

Great quality clothing

I always buy my shirts from FatFace. Great quality and excellent choice of designs. Helpful staff in my local branch in Reading.

7 de septiembre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! It's great to receive such lovely feedback about our store staff, too! Take care – LB

Valorada con 5 estrellas sobre 5

Denim jacket

I didn’t receive a confirmation of my order but when I queried this it was corrected immediately. I collected my jacket!and the salesman in the shop was friendly, professional and helpful.
I am delighted with the jacket.

12 de septiembre de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Valorada con 5 estrellas sobre 5

Great service

Great service, great products
Very happy

25 de agosto de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Valorada con 5 estrellas sobre 5

Happy Shopper…

The shorts I ordered were delivered promptly and packaged well

20 de agosto de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

very good service

very good service, friendly and efficient, got what we want.

24 de agosto de 2023
Opinión espontánea
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Valorada con 5 estrellas sobre 5

Ashley Best Assistant …

Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Jayden coastal dress which came on the Till £40 but late in the evening when I was on FF website this dress was prized at £35? So this morning I rung the store and someone was going to get back to me

12 de agosto de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Valorada con 5 estrellas sobre 5

So pleasant helpful staff in Reading…

So pleasant helpful staff in Reading FF, thank you to them

11 de agosto de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello Ian
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valorada con 5 estrellas sobre 5

Easy to order online and then pickup at…

Easy to order online and then pickup at local store. Staff friendly and helpful.

12 de agosto de 2023
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS

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