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FatFace - READING 2 Opiniones 138

TrustScore: 4.5 sobre 5

4,6

123 Broad Street, The Oracle, RG1 2BD Reading, Berkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Ja... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops th... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • 123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Reino Unido

  • 01189 568787

4,6

Excelente

TrustScore: 4.5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Lovely staff and shop.

Nice service,the staff is lovely, I had to return something,and they where very helpfull!

9 de mayo de 2026
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Valorada con 5 estrellas sobre 5

Lovely shopping experience

Lovely friendly staff, attentive when needed and no pressure.
Shop looked great and items/sizes were easy to find. Came back a few days later to buy more!

25 de abril de 2026
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Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great Value and Quality

Great clothes. Description matched. Size good fit.

23 de abril de 2026
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Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great looking clothes

Love the look of the clothes, already received compliments about them. Delivery and service was fast too :)

7 de abril de 2026
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Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Very polite and helpful member of…

Very polite and helpful member of staffed served me.

7 de abril de 2026
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, I received updates on its progress. Friendly staff at the shop I put kex it up from.

9 de marzo de 2026
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great choice of lovely clothes

Great choice of lovely clothes, easy to use website, prompt delivery toy local shop. Also bargain sale prices! The staff in the shop were so helpful when I couldn't find my email!!

3 de febrero de 2026
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

E-mails giving up to date information…

E-mails giving up to date information regarding the order is very helpful
Easy pick up from local store

7 de enero de 2026
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Quick delivery,great quality

Quick delivery, easy shop pick up.
Great quality clothes

17 de enero de 2026
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Good product and price

Good product and price. Arrived in store before estimated delivery date. Easy to collect.

5 de enero de 2026
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Really pleased with my on line Sale Purchases

Really pleased with my on line purchases which I collected from the Reading Store. Really simple to order and arrived earlier than expected which was a bonus, staff were super helpful as always.

6 de enero de 2026
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Valorada con 5 estrellas sobre 5

Convenience

The collect from store option is very convenient.

14 de diciembre de 2025
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 4 estrellas sobre 5

Good experience

Easy to place order.
Easy to return item to store.
Excellent communication regarding return and refund of money.

6 de diciembre de 2025
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Good morning,
Thank you for your review. I am pleased to hear of your great experience! Take care, CM

Valorada con 5 estrellas sobre 5

It was really easy to order and fast…

It was really easy to order and fast delivery to. And great Customer Service

13 de octubre de 2025
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Gorgeous Cardigans

Gorgeous Cotton Cardigans, please do them in more vibrant colours - fushia pink, emerald greens, orange & electric blue please. Can always rely on FatFace for cotton cardigans

12 de septiembre de 2025
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great experience

Great experience. Easy to order. The dress came quickly, nicely packaged.

8 de septiembre de 2025
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 4 estrellas sobre 5
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 1 estrellas sobre 5

Very bad customer service

Very bad customer service.
I been faced some issues with some staff in the Reading branch. My child left some toy which been purchased in the shop. We went back to ask for it, but the guy in the shop wasn’t helpful at all. He was kept saying that he gave us receipt but he didn’t. I asked to few times for help , but he was repeating he gave us receipt. He Supposed to help. Not keeping saying that he definitely gave us a receipt. Unfortunately not helpful staff in Reading branch.

6 de agosto de 2025
Opinión espontánea
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Good afternoon Lika,
Thank you for taking the time to leave your review.
We're sorry to hear that you have been left feeling disappointed after visiting our Reading store.
We have investigated the above situation with our team, and they have confirmed that your item was not lost within the store. They offered to replace the item as a goodwill gesture if you could provide your proof of purchase receipt, but unfortunately you were not able to provide this.
If you would like to discuss this further, we have sent a request for further information via Trustpilot.
Thank you, LE

Valorada con 5 estrellas sobre 5

Like their dresses

Dresses are really nice and the staff at Reading town centre was very helpful when I went to return the dress.

19 de julio de 2025
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 2 estrellas sobre 5

Problems at Reading store

Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer service. Phoned customer service who said they could see the purchase and would send email confirmation. The email never arrived. In desperation went back to the store, couldn't help, went off to get the manager. Manager never appeared, we were told he was "too busy with important paperwork"!
Two stars because second visit to customer services was very positive and helpful and resolved the issue. Pity they didn't get it right first time.

14 de julio de 2025
Opinión espontánea
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Good morning, Helen

Thank you for taking the time to leave your review.
We're really sorry to hear that you have had a poor ordering and delivery experience whilst shopping with us. This isn't what we like to hear and we can appreciate your disappointment.
Please know that with the detail you have provided, feedback will be passed to all relative departments.
Take care, LE

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