I had a fabulous experience shopping in store. Since having my baby my body has changed and I couldn't find anything that fitted/looked right in any other shop. The ladies in Fatface were incredible a... Ver más
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Always kept up to date with progress of online order. Easy collection and very friendly staff
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I originally ordered jeans online but went into Shrewsbury to exchange them as they didn’t fit. As ever the staff in town were super helpful. I always leave that shop with a smile. A lot of retailers... Ver más
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So easy to order whilst visiting Shrewsbury fatface shop. Brilliant free delivery to my local Next store in Nirth Wales.
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
4 The Square, SY1 1LA, Shrewsbury, Shropshire, Reino Unido
- 01743 272975
4,7
Excelente
157 opiniones
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Helpful and professional
Helpful and professional, it was a pleasure to shop in
FATFACE.
6 de diciembre de 2022
Opinión espontánea
Respuesta de FatFace - SHREWSBURY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
Clothes are great but Payapal returns NFG
Clothes are great, but I had to return an item and the Shrewsbury shop refused to take it as I had paid via PayPal, I had to take it back home repackage and then back up town to the post office.
I did read the return info, no warning re PayPal.
9 de noviembre de 2022
Respuesta de FatFace - SHREWSBURY
Good afternoon, Steve
Thank you for taking the time to leave us your feedback.
I am sorry that you was turned away from our store with your PayPal order. It is policy that orders paid in 3 installments via Paypal are not eligible for return in stores. However I can see that your order was paid in full and the store should have processed that for you.
I have contacted the store and informed them that they should have indeed refund your order. So please accept my apologises on a wasted journey.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
The ease of the process
The ease of the process, purchase & returns. Keep the good work going.
12 de noviembre de 2022
Respuesta de FatFace - SHREWSBURY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - SHREWSBURY
Hi Natalia, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service and advice about…
Excellent service and advice about sizing in helping order my cardigan.prompt delivery and beautiful, well made item . Thank you
10 de agosto de 2022
Opinión espontánea
Respuesta de FatFace - SHREWSBURY
Good Afternoon Louise
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fantastic Shop.
Fantastic place to shop, always great service . Clothing fantastic quality . On line orders always arrive quickly .
17 de mayo de 2022
Respuesta de FatFace - SHREWSBURY
Hello Lesley,
Thank you for your 5 star review.
Have a great day!
Take care, CT
Love this brand-offers are great
Love this brand-offers are great, items look great and made to last.
20 de abril de 2022
Respuesta de FatFace - SHREWSBURY
Good Afternoon
Thank you for your 5* review.
I am so pleased to hear that you are pleased with your new purchase.
I hope you have a great weekend!
- EP
Love FATFACE
I love FatFace & have never had a bad shopping experience with the staff or the shop. 5 stars
31 de marzo de 2022
Respuesta de FatFace - SHREWSBURY
Hi Melanie,
Thank you for your 5* review. It is always so nice to hear such lovely comments. Have a great day! Many thanks-AB.
Great clothes well made good quality…
Great clothes well made good quality fair price
28 de marzo de 2022
Respuesta de FatFace - SHREWSBURY
Hi Joey
Thank you for your 5 star review. We really appreciate your warm feedback on our products. Your wardrobe goes from strength to strength! Enjoy the rest of your day. MJ
Brilliant
Brilliant, need to exchange an item so I took the item to Shrewsbury shop and the lady in there refund and reordered the item, as they didn’t have what I wanted, my new item came in the post 48 hours later
Thank you
20 de marzo de 2022
Respuesta de FatFace - SHREWSBURY
Hi Anne
Thank you for your 5 star review. It is great to hear that you were so well look after in our Shrewsbury store and you received your replacement so swiftly. I will pass on your positive comments to the team there. MJ
fat face as brilliant as always …
fat face as brilliant as always goods always excellent shame about delivery company used ? hermes txt date and times then changed them and still not delivered
17 de marzo de 2022
Respuesta de FatFace - SHREWSBURY
Hi Martyn
Thank you for taking the time to leave us a review. I am glad that you find our goods excellent. Thank you for your feedback - DW
Visit to shop was amazing
Visit to shop was amazing. Customer service was above and beyond expectations.
16 de marzo de 2022
Respuesta de FatFace - SHREWSBURY
Hi Philip
Thank you for your 5 star review. Great to hear about your experience in our Shrewsbury store, pleased that the team there were able to help you. I will pass your comments on. Have a great weekend. MJ
Went into the Shrewsbury branch today…
Went into the Shrewsbury branch today and I was served by Amy. She was very friendly and helpful. Really chuffed with my purchase!
3 de marzo de 2022
Opinión espontánea
Respuesta de FatFace - SHREWSBURY
Hello Josie
Lovely to hear that Amy was able to help you. I will let our Shrewsbury team know. Enjoy your purchased and your weekend! MJ
Love your clothes
Love your clothes , planet friendly apparently so even better ! Well done fat face
6 de febrero de 2022
Respuesta de FatFace - SHREWSBURY
Hi Lorna, Thank you for taking the time to leave us your 5 star review. Have a lovely day! - ES
Great customer service skills
Brilliant customer service skills from Amy instore, so helpful and friendly. She tried to location an item I was after but unfortunately couldn’t find one! Enjoy visiting this shop due to the friendly atmosphere :0)
1 de febrero de 2022
Respuesta de FatFace - SHREWSBURY
Good morning!
I am so happy to read what a positive experience you had in the Shrewsbury branch. I will be sure to pass this on to the wonderful team.
I hope you have a great day! CA :)
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