Super helpful staff at the Tunbridge Wells store ordered a blouse I’d seen online for me and I collected it from store a few days later
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
First service is brilliant, I ordered the wrong size Jeans, contacted by phone the Support Team and received such kind help, It was collected with such courtesy with the right size. The quality is f... Ver más
La empresa ha respondido
Bought the Bella Floral Tea dress on line. When it arrived, the sleeve was broken, there was no under slip garment and there were loose threads all over. Tried to communicate with the on line ch... Ver más
La empresa ha respondido
Always a pleasant shopping experience, clothes are well made, large changing rooms which is comfortable and pleasant and helpful staff. One item they didn’t have in my size was immediately ordered for... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, Reino Unido
- 01892 541506
4,7
Excelente
96 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Satisfied customer
Ordered 2 sweatshirts to be delivered at my local shop so I could choose between them, ended up buying both!
16 de agosto de 2023
Respuesta de FatFace - T WELLS 3
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Exceptional quality. Fast delivery.
Hear quality products. delivered very quickly. Had to return some items in the local store, and the shop assistant was super friendly and helpful.
Definitely recommend!
17 de agosto de 2023
Respuesta de FatFace - T WELLS 3
Good Afternoon Viktoriya,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I love to hear that you love the items you have received and they got to you quickly!
Have a great day! - JW
Never disappointed
FatFace has products I really like. The quality of the material, and fit are always perfect. My local store is welcoming with friendly staff.
12 de agosto de 2023
Respuesta de FatFace - T WELLS 3
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. - RS
The staff are really helpful
The staff are really helpful. But the clothes are often boxy and shapeless with unflattering necklines, making my size 10/12 frame look really fat like an over patterned unit.
But the staff are great. Can't fault them.
12 de agosto de 2023
Respuesta de FatFace - T WELLS 3
Oh dear, we are sorry to hear this. We really appreciate your feedback and we'll certainly send your information over to the appropriate team for future consideration! - RS
Great clothes! Great store!
What to say? I love the clothes - 2 cardies and some chinos! Great store, lovely changing rooms and helpful, friendly staff on hand. Makes a refreshing change in this online-buying world!
8 de agosto de 2023
Respuesta de FatFace - T WELLS 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Quality and affordability of the fabric
4 de julio de 2023
Respuesta de FatFace - T WELLS 3
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Fat face were very good with the…
Fat face were very good with the delivery and packed my order so well. The clothes were very good quality.
11 de junio de 2023
Respuesta de FatFace - T WELLS 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Did what I wanted
8 de junio de 2023
Respuesta de FatFace - T WELLS 3
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD
Still has not arrived!
10 de mayo de 2023
Respuesta de FatFace - T WELLS 3
Hi Paul,
Thank you for taking the time to leave your review.
I have spoken to the store you chose for click and collect, and they have reported that you collected your order this morning?
Please let us know if we are incorrect with this, and we can definitely help out.
Thank you, LE
Excellent service great product
1 de mayo de 2023
Respuesta de FatFace - T WELLS 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Quick delivery to store and lovely…
Quick delivery to store and lovely staff as always
16 de abril de 2023
Respuesta de FatFace - T WELLS 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Summer PJ’s This was the first time I used the…
This was the first time I used the click & collect service in this store but it all went very smoothly. Lovely soft material in a very pretty colour. I’m normally a size 12, unfortunately they were a little big so I had to send them back.
23 de marzo de 2023
Respuesta de FatFace - T WELLS 3
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I'm sorry to hear the items weren't right for you this time, but hope to welcome you back soon! Take care – LB
Lovely staff
Went in to my local branch to browse and chatted to one of the staff who was so friendly and helpful, I brought a lovely cardigan which I am very pleased with.
Brightened up a dull and gloomy day!
17 de marzo de 2023
Respuesta de FatFace - T WELLS 3
Good morning,
Thank you for leaving us your review. I am so pleased that you had such an enjoyable experience in our Wells store recently. I hope to continue to have these enjoyable experiences.
Take care, MM
Sales assistant was extremely helpful…
Sales assistant was extremely helpful in finding the items I needed. Lovely lady, many thanks to Mandy. Merry Christmas!!
13 de diciembre de 2022
Opinión espontánea
Respuesta de FatFace - T WELLS 3
Good afternoon, David
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Tunbridge Wells store.
Take care, JB
Staff in your Tunbridge Wells branch…
Staff in your Tunbridge Wells branch were really helpful and very pleasant.making visit more enjoyable than many stores
5 de noviembre de 2022
Respuesta de FatFace - T WELLS 3
Good Afternoon
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Helpful staff
28 de septiembre de 2022
Respuesta de FatFace - T WELLS 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Respuesta de FatFace - T WELLS 3
Good afternoon Susan,
Thank you for your 5* review. I am so pleased to hear such positive comments about your recent visit to our Tunbridge Wells Store.
Have a great day!
Take care, EG
Shopping made enjoyable - What!!??
Found an item which really suited me at a price that suited me even better. Was served by a lady was friendly, courteous and efficient ( not a common combination - to be honest, I've often found your staff - in other branches to be a bit 'snooty') . Made shopping (not my favourite activity!) a real pleasure
31 de agosto de 2022
Opinión espontánea
Respuesta de FatFace - T WELLS 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Bought a bunch of clothes online
Bought a bunch of clothes online, tried them on, kept some, sent the rest back via my local fatface shop. Returns were very quick and easy. Refund was instant. Fat face have some lovely summer clothes this year.
25 de julio de 2022
Respuesta de FatFace - T WELLS 3
Hello Catherine,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received.
Have a great day! DW
Breton T shirt
Great item . I am always a size 14 but disappointed recently to find that the 14 was really neat so had to order a 16 . So not sure why this was as all my Breton T shirts are a 14 . Quality is superb as usual . Lovely soft cotton and detailed finish .
16 de mayo de 2022
Respuesta de FatFace - T WELLS 3
Hey Irena,
Thank you for your 5 star review.
I am so pleased to hear that you are enjoying your new Breton t-shirt.
Have a great day!
Take care, CT
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.