This store is welcoming and comfortable to browse if you want to. It has a good selection of the Fat Face products and the staff are always willing to order what they do not have fir you. I love the p... Ver más
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Consulta las opiniones de los clientes
I first saw this in the shop - and resisted! Later I found it in the sale section on line bought one for myself and one as a gift - so easy! And I simply love mine ( gift recipient also loves hers gla... Ver más
La empresa ha respondido
Faye from fat face in wantage is always really helpful smiling and nothing is too much. My husband finds it hard to find jeans/ trousers that fit him. Faye found some out the back and sourced another... Ver más
La empresa ha respondido
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
8 Market Place, OX12 8AB, Wantage, Oxfordshire, Reino Unido
- 01235 771973
4,8
Excelente
79 opiniones
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Quick delivery and friendly staff
8 de diciembre de 2025
Respuesta de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Easy and quick to order
Easy and quick to order. Very fast delivery. I ordered Sunday and it was delivered the next day to my local store at no extra cost. The staff are always very helpful and welcoming. The collection process is easy and I am always reminded of the returns process if it is needed.
8 de diciembre de 2025
Respuesta de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
This is a company that know where their products come from and understand the importance of moral and ethical working practices.
Friendly, helpful staff who provide good advice about the products available from FatFace.
The store always looks well presented and inviting.
11 de octubre de 2025
Respuesta de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A great cotton cardigan in the sale
A great cotton cardigan in the sale. Lovely quality and will go with so many things. I'm very pleased with my purchase
30 de agosto de 2025
Respuesta de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothing and friendly shop.
I ordered some palazzo trousers and had them delivered to my local shop. It was a smooth and easy process and I was met with courtesy and friendliness in the shop as usual.
16 de agosto de 2025
Respuesta de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Welcoming environment
Welcoming environment. The friendly, polite staff are around and very willing to help but never ‘on your shoulder’ when browsing the store. After I checked out the shop floor I went to the till area to collect my order, that had been delivered. All straight forward - perfect!
14 de agosto de 2025
Respuesta de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface in Wantage have the most…
Fatface in Wantage have the most fantastic, friendly, helpful staff. Always enjoy everytime I go in the store. Fully deserve 5 stars
3 de abril de 2025
Opinión espontánea
Respuesta de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Wantage store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Staff were very helpful about an order…
Staff were very helpful about an order that had not been received. Very polite.
27 de marzo de 2025
Respuesta de FatFace - WANTAGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Helpful staff made collection easy.
Friendly and helpful staff made collecting my online order quick and easy. Very pleased with the quality of my purchase.
18 de marzo de 2025
Respuesta de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Good service
17 de febrero de 2025
Respuesta de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Item was delivered promptly to my local…
Item was delivered promptly to my local store.
4 de diciembre de 2024
Respuesta de FatFace - WANTAGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very disappointed by the shop assistant…
Very disappointed by the shop assistant who made it particularly difficult to return an item originally purchased online
20 de noviembre de 2024
Respuesta de FatFace - WANTAGE
Hello there, thank you for taking the time to leave your review.
I am sorry to hear that you had a difficult time in store. This isn't what we like to hear. I will be sure to follow up with the team to ensure a better experience is received next time.
Thank you, LE
Everything was good
Everything was good, however the I had to wait for the jumper.
20 de noviembre de 2024
Respuesta de FatFace - WANTAGE
Hello Hilary,
Thank you for your review.
So sorry you had to wait for your jumper, but I am pleased to hear that everything in your order was good!
Take care,
CT
Great service
Great service, arrived on time and a perfect fit. Good value in the 50% off sale.
14 de agosto de 2024
Respuesta de FatFace - WANTAGE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My local Fatface store in Wantage
My local Fatface store in Wantage, always such a pleasure to pop in. The store manager is so lovely, kind and welcoming. The team as a whole are great, nothing is too much trouble, for example if you want find another size or order an item.
I have just bought several items in the sale and am looking forward to seeing the A/W collection.
25 de agosto de 2024
Opinión espontánea
Respuesta de FatFace - WANTAGE
Hello Naomi
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order process was as easy as usual
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email reminding me to pick it up or it would be returned to the warehouse. To make matters worse, when I visited the store this afternoon, it had closed at 2.30pm for staff training!!
5 de agosto de 2024
Respuesta de FatFace - WANTAGE
Hello Rod
Thank you for your review.
I am so sorry to hear this,
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
My grand daughter loved the necklace
My grand daughter loved the necklace. Delivery to the shop took longer than I expected
11 de julio de 2024
Respuesta de FatFace - WANTAGE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fatface Wantage
I have been a loyal shopper at Fatface Wantage for a very long time.
Let’s say I leave half of my wages there.
The clothes have always been of superb quality and have excellent design.
The ladies in the store are always friendly and helpful.
Fee the store manager is very professional and often helps me to match items to my size and style.
Great customer service.
27 de junio de 2024
Opinión espontánea
Respuesta de FatFace - WANTAGE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great customer service
Despite the shop suffering a power failure as I went in to pick up my order, the assistant managed to find a manual workaround to avoid me waiting and kept smiling through the whole episode .
25 de abril de 2024
Respuesta de FatFace - WANTAGE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Collection from store
I thought I had ordered for collect from store and items did arrive in store but apparently not via normal ‘collect’ system so I didn’t get message to say ready to collect but did receive a phone call from customer service. However when I collected from store one member of staff was downright rude and told me that if products arrived at store like that again they would not be able to give me the items ordered. I ordered on line for collection, it works beautifully for M&S, John Lewis and other companies but I will never again buy to collect or buy in store from Fat Face Wantage.
24 de abril de 2024
Respuesta de FatFace - WANTAGE
Hello
Thank you for your review.
I am so sorry to hear of your recent experience in our Wantage store. We train all of our crew members to provide the best customer service they can to our customers so this is very sad to hear that this is not the service you have received.
I have raised this with the Store Manager and Area Manager to investigate further internally and take the appropriate action to ensure that this does not happen again.
EP
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