This store is welcoming and comfortable to browse if you want to. It has a good selection of the Fat Face products and the staff are always willing to order what they do not have fir you. I love the p... Ver más
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Consulta las opiniones de los clientes
I first saw this in the shop - and resisted! Later I found it in the sale section on line bought one for myself and one as a gift - so easy! And I simply love mine ( gift recipient also loves hers gla... Ver más
La empresa ha respondido
Faye from fat face in wantage is always really helpful smiling and nothing is too much. My husband finds it hard to find jeans/ trousers that fit him. Faye found some out the back and sourced another... Ver más
La empresa ha respondido
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
8 Market Place, OX12 8AB, Wantage, Oxfordshire, Reino Unido
- 01235 771973
4,8
Excelente
79 opiniones
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Disappointed
I’ve heard nothing from the store on when to collect. Nothing. No emails from anyone, just that the order has gone through and this “rate my experience!”
24 de marzo de 2024
Respuesta de FatFace - WANTAGE
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear you are awaiting an order from us.
For Click and Collect orders, delivery is usually between 5-7 days. Please note during promotional periods orders may take an additional 2 working days to arrive.
If this time has passed, please get in touch with our friendly customer services team so we can assist you further. Customerservices@fatface.com, or call 44 (0)330 124 0000 (Monday - Friday 9am - 4pm).
Take care. -GM
Very friendly and helpful staff
Very friendly and helpful staff. Good range of clothes and accessories in stock.
2 de febrero de 2024
Respuesta de FatFace - WANTAGE
Good Afternoon,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Wantage Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Great service from staff in Wantage…
Great service from staff in Wantage Branch, easy to return item and received promt payment back.
19 de enero de 2024
Respuesta de FatFace - WANTAGE
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
I use Fat Face regularly
I use Fat Face regularly. Their clothes and accessories are always excellent quality, and fit well. I can rely on a set size to fit. The clothes are very well made and last wash after wash. I would highly recommend.
22 de enero de 2024
Respuesta de FatFace - WANTAGE
Good Afternoon Trudie,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality and sizing of our clothing, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Respuesta de FatFace - WANTAGE
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas 23
Ordered a Christmas present online and picked it up in store. Lovely staff, no problems.
20 de noviembre de 2023
Respuesta de FatFace - WANTAGE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy order process and updates.
2 de diciembre de 2023
Respuesta de FatFace - WANTAGE
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - WANTAGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly staff
Friendly staff, convenient location. Our small town loses so many good shops. It's so great to have Fatface here.
18 de noviembre de 2023
Respuesta de FatFace - WANTAGE
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Respuesta de FatFace - WANTAGE
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us. Take care – KS
Friendly & helpful
23 de octubre de 2023
Respuesta de FatFace - WANTAGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Respuesta de FatFace - WANTAGE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
Helpful staff. Asked about the teachers discount - and will use this next time.
17 de septiembre de 2023
Respuesta de FatFace - WANTAGE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
The top ordered was just what i wanted
The top i ordered was just what i wanted, but when i thought about the size it was too big!! as i ordered click and collect when in store i noticed that they had the top in smaller size, they offered to exchange for the smaller size before i even left the store, perfect and so. very helpful and friendly.
12 de agosto de 2023
Respuesta de FatFace - WANTAGE
Thank you for your review! We deeply appreciate your comments and we are thrilled to hear that we could remedy any problems before it became an issue! We can't wait to see you again soon! - RS
Good clothes shop
FatFace in Wantage often has clothes that my wife or I like and we use them often. They aren't cheap but the quality is good. Service is good as well.
15 de junio de 2023
Respuesta de FatFace - WANTAGE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great place to shop
Love the quality of the clothes, the colours & fabrics.
Only downside is sometimes things can be a little expensive so I tend to try & buy in the sales, even if it means putting things away for the following year.
Really enjoy going into the shops
26 de mayo de 2023
Respuesta de FatFace - WANTAGE
Hi Sheelagh
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Refund Wantage Store
Assistant Manager in need of training unsure how to process a valid click and collect return - insisted on using the online order date to calculate 15 day refund policy despite customer attempts to explain. Very embarrassing and frustrating to suggest I ‘go to another store’ which I did where refund was processed with courtesy and professionalism.
23 de mayo de 2023
Respuesta de FatFace - WANTAGE
Good afternoon, Gillian
Thank you for taking the time to leave us your review and I can see that you have contacted us at customer services and my colleagues have logged your feedback.
All I can do is sincerely apologise, and if there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
Respuesta de FatFace - WANTAGE
Hi Ali
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super staff
Friendly polite staff who were very helpful in sorting out my exchanges and a new order, nothing is too much trouble for them.
20 de abril de 2023
Respuesta de FatFace - WANTAGE
Good afternoon, Lorrayne
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wantage store.
Take care, JB
Great value well made products and…
Great value well made products and friendly helpful staff
17 de enero de 2023
Respuesta de FatFace - WANTAGE
Hi Helen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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