Not only quality products made for life But excellent helpful staff giving a first Class personal service Unfortunately sadly lacking in retail stores These days
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Consulta las opiniones de los clientes
Shocking service. Ordered a coat as didn’t have my size, woman on till wasn’t sure if she had ordered it or not but I had to pay then wait and see if it arrived, it did not went back to store to be t... Ver más
La empresa ha respondido
Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coa... Ver más
La empresa ha respondido
I ordered online using a Blue Light Card discount and collected from my local shop. Fast delivery . Nice quality top that fits well and is true to size
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
17 The Square, BH21 1JA, Wimborne�Minster, Dorset, Reino Unido
- 01202 856248
4,9
Excelente
161 opiniones
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Very good customer service
I had a very good shopping experience at Fatface Wimborne. I went to pick up Chinos bought online using click and collect. Staff very helpful and courteous and quickly found the goods for me. I tried them on, but fit was unsuitable, so I obtained refund via the store easily. I then tried on a different style from the stock in store, which suited much better. I bought these and left the store having had a good all-round experience.
22 de mayo de 2024
Respuesta de FatFace - WIMBORNE
Good afternoon, Graham.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wimborne store.
Take care, JB
Lovely Wimborne Staff
I ordered two dresses online. I kept one but the other on wasn't a good colour on me. When I took it back to FF in wimborne the girl who did my refund was lovely
7 de mayo de 2024
Respuesta de FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
The staff at Fatface is in Wimborne…
The staff at Fatface is in Wimborne Dorset are truly fantastic. They can never do another to help and so friendly .
12 de mayo de 2024
Respuesta de FatFace - WIMBORNE
Good afternoon, Charlotte.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Wimborne store.
Take care, JB
Friendly staff good customer service
30 de abril de 2024
Respuesta de FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your feedback regarding your instore experiences! I hope you love your purchases, and we look forward to welcoming you back soon.
Take care.- GM
Really good quality clothing and lovely…
Really good quality clothing and lovely spring colours. Web ordering and in-store collection a seamless process
25 de abril de 2024
Respuesta de FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We look forward to welcoming you back soon!
Take care. -GM
Respuesta de FatFace - WIMBORNE
Hi,
Thank you for your review. We are happy to hear that you are happy with your items and our service. Have a great day!-AB.
I have enjoyed shopping at Fatface for…
I have enjoyed shopping at Fatface for many years, predominately online. I recently visited one of your shops and I found it welcoming, colorful and a place where shopping is fun and relaxing.
Your members of staff were very friendly and helpful. Overall a great experience, thank you!
22 de abril de 2024
Respuesta de FatFace - WIMBORNE
Hello Nadia,
Thank you for your 5* review.
It is great to hear of your positive experience in our Wimborne store!
We look forward to welcoming you back soon!
Have a great day!
Take care, ED
Great staff, shop and products…
The staff were really friendly and helpful. They helped with ordering an item to my home address thst wasn't part of their stocked range. The shop is neat and clean and well laid out. The clothing is such good quality. It washes well and really lasts a long time making it good value for money, despite costing a little more than some high street brands.
27 de marzo de 2024
Respuesta de FatFace - WIMBORNE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent customer service!
Excellent customer service in store and on the phone when I had a problem returning an order. They fixed the problem there and then and sorted everything out easily and quickly. Very friendly and will definitely shop here again!
22 de marzo de 2024
Respuesta de FatFace - WIMBORNE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great place to shop
They have a shop local to me so it's easy to order great clothes click and collect and return to store if they don't suit Their staff are always so helpful and friendly
16 de febrero de 2024
Respuesta de FatFace - WIMBORNE
Good Afternoon,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Respuesta de FatFace - WIMBORNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Been a great shop for years and…
Been a great shop for many years and clothes are always good quality.
9 de febrero de 2024
Respuesta de FatFace - WIMBORNE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Respuesta de FatFace - WIMBORNE
Good Morning Jill,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Helped me get a gift receipt
I bought a 12 for a present then decided I should have bought a 14. I ordered it to go into the store in Wimborne. As I wanted a gift receipt the sales assistant refunded me for the 12 and let me ‘return’ the 14 and buy it again giving me a gift receipt
9 de febrero de 2024
Respuesta de FatFace - WIMBORNE
Good morning, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Wimborne store.
Take care, JB
Store collection easy and very helpful.
1 de febrero de 2024
Respuesta de FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our 'Click and Collect' service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Great advice regarding the best style…
Great advice regarding the best style of jeans to flatter my figure. Which enabled me to make the correct choice. Excellent customer service & prompt delivery. I'm one very happy customer 😊
11 de enero de 2024
Respuesta de FatFace - WIMBORNE
Good Afternoon Anne-Marie,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we really appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Respuesta de FatFace - WIMBORNE
Hello Colin
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Lovely products so easy to pick up and…
Lovely products so easy to pick up and order! Lovely friendly lady on the checkout
10 de diciembre de 2023
Respuesta de FatFace - WIMBORNE
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excessive packaging. NOT environmentally friendly!
I ordered a hand warmer into store. When it arrived, it was sealed in a plastic bag, then wrapped in a metre long sheet of brown paper and then enclosed in a cardboard box at least 20 times its size. I thought you were supposed to be environmentally friendly?
The woman who served me seemed to think that this excessive packaging was ok because it was all recyclable - but as I pointed out, just because it’s recyclable, doesn’t guarantee that it is actually going to be recycled. It depends on how conscientious the person picking up the package is. Therefore, you have a responsibility to guard against excessive waste from ending up in the wrong bin, by reducing your packaging to the minimum. The hand warmer that I ordered was soft and unbreakable. The amount of packaging it came in was a joke!
2 de diciembre de 2023
Respuesta de FatFace - WIMBORNE
Hello Ruth
Thank you for your review.
I am sorry to hear of your recent experience with us.
Please be assured that I have raised this with the appropriate department to look into for future consideration.
Have a lovely evening! - EP
Excellent customer service
Excellent customer service, quality of products and locality of store.
23 de noviembre de 2023
Respuesta de FatFace - WIMBORNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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