Fantastic service. Simin was really helpful and went out of her way to find me a dress in the right size even going to the effort of calling another store and reserving it for me.
La empresa ha respondido
Localización
Cambiar localizaciónUnit 1A Marriotts Walk, OX28 6GW Witney, Oxfordshire, GB
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Consulta las opiniones de los clientes
The charming young, male customer service adviser who ACTIVELY took an interest in my request, then went to the back of the shop to find exactly the item I had seen previously. I ended up... Ver más
La empresa ha respondido
Such a wide selection for men and women, and everything I have bought lasts for years so is a good investment. On our last visit the assistant was so friendly and helpful and she deserves a special me... Ver más
La empresa ha respondido
Staff at this store are always helpful and cheerful. Cloths bought are of a good quality and sizing is accurate. Buying online the website is well designed and clothing displayed well on the models. V... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit 1A Marriotts Walk, OX28 6GW, Witney, Oxfordshire, Reino Unido
- 01993 708743
4,7
Excelente
102 opiniones
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Respuesta de FatFace - WITNEY2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering
Easy ordering, quick delivery to store for collecting, all good as described , friendly staff In store, super quick refunds.
6 de mayo de 2025
Respuesta de FatFace - WITNEY2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothing and handy click and…
Lovely clothing and handy click and collect service
29 de abril de 2025
Respuesta de FatFace - WITNEY2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Respuesta de FatFace - WITNEY2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CT
Efficient return process
Ordered slippers online for myself and my daughter ordered one of the pairs in a size that was too small. Took them back to my local store who handled the return and within two daysthe return had been processed and I had ordered the correct size. These were delivered to the store within two days. I was able to complete all transactions within a week..... very efficient service!
10 de marzo de 2025
Respuesta de FatFace - WITNEY2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Easy to order and kept updated with…
Easy to order and kept updated with emails about the delivery to store. Polite cheerful service on collection.
Jacket wrapped well.
4 de febrero de 2025
Respuesta de FatFace - WITNEY2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent shop
Excellent shop. Staff are very friendly and helpful. Always a delight to visit and buy.
14 de diciembre de 2024
Respuesta de FatFace - WITNEY2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very straight forward
Very straight forward. I picked parcel up from the Witney store as the staff are always efficient and so nice.
18 de diciembre de 2024
Respuesta de FatFace - WITNEY2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great staff and service
19 de octubre de 2024
Respuesta de FatFace - WITNEY2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - WITNEY2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited the Witney store to return an…
I visited the Witney store to return an order but at 2.30pm in the afternoon the store’s doors were locked with a handwritten note on the door saying they were closing early that day. This is not the first time this has happened and it is very inconvenient to bring a return to the store in the early afternoon and find the store has already closed.
12 de agosto de 2024
Respuesta de FatFace - WITNEY2
Good morning Janette
Thank you for taking the time to leave your review.
I am really sorry to hear that the store was closed when you tried to visit - I can understand this is disappointing!
Unfortunately on this day, Witney had to close early due to unforeseen circumstances.
Take care, LE
Fatface happy customer
Fatface products are always well made and of very good quality plus good service in the stores.
5 de agosto de 2024
Respuesta de FatFace - WITNEY2
Hi Jerry,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Respuesta de FatFace - WITNEY2
Hello Maggie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Rare customer service
The charming young, male customer service adviser who ACTIVELY took an interest in my request, then went to the back of the shop to find exactly the item I had seen previously.
I ended up buying it and more. And he was patient and helpful until I left the store slightly after closing time.
This level of customer service in retail is extremely rare.
I didn't catch his name but he had shoulder length hair!
4 de agosto de 2024
Opinión espontánea
Respuesta de FatFace - WITNEY2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Respuesta de FatFace - WITNEY2
Hello Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy shoppers
My daughter and I shopped in the Witney branch of Fat Face twice over the last couple of weeks.On both occasions we were looked after by Nancy and she was fabulous. Nancy has excellent customer service skills and is very knowledgeable about the products and happy to help where possible. She’s a credit to the company.
17 de julio de 2024
Opinión espontánea
Respuesta de FatFace - WITNEY2
Hello Cheryl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pleased
Found dress I needed. Friendly staff. Tidy organised store Witney Oxfordshire. Pleasure to shop or browse, usually find something.
12 de junio de 2024
Respuesta de FatFace - WITNEY2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I picked up my order in store
I picked up my order in store. Only to find a pair of jeans that I didnt order along with an invoice for the handbag that I did. But no bag! Meaning another journey to the store! I'm not happy!
9 de mayo de 2024
Respuesta de FatFace - WITNEY2
Hi there Heather,
Thank you for your review and it's disappointing to read of your experience. Your feedback has been passed on, to ensure that we can improve future shopping experience.
I am sure that our friendly store crew will be able to support and resolve this for you, but should you need any support from our Customer Experience team, please do not hesitate to contact us at customerservices@fatface.com
Great jumper
Great jumper, fits nicely, ordered a size down due to other reviews, easy ordering and collection, lovely staff in store
29 de abril de 2024
Respuesta de FatFace - WITNEY2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Jumper, and have enjoyed using our service. We look forward to welcoming you back soon!
Take care.- GM
Great staff, lovely products new to me
I’ve not really looked at Fat Face for me before but I popped into the Witney store. The young lady there made me feel very comfortable.
I tried a few things on and loved them all. When I was paying she asked for more details, for marketing I guess, and mentioned that if I keep my eye out for a welcome email I’ll probably get a discount offer and round then get another of the dresses I was liking but didn’t purchase.
True enough, I got that email. The experience I had in store with that lovely young lady spurred me on and I bought that extra dress.
I love the products and think I’ll be buying more.
I’m 5’2” size 16 and 63 but she didn’t make me feel older. I wish I taken note of her name. She is an asset to Fat Face
Thank you for you help and advice
11 de abril de 2024
Respuesta de FatFace - WITNEY2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
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