What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I stupidly waited too long to order a tile edge during my bathroom Reno. So I called up & asked if there was any way I could rush the order. The woman on the phone immediately spoke to someone and mad... Ver más
La empresa ha respondido
Perfectomondo! Tiles that eclipse the web site image. C'est magnifique. Lightening does strike twice. Samo for delivery timings, communications, and for diligent packaging. The absolute cat's whiskers... Ver más
Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... Ver más
La empresa ha respondido
4,7
Excelente
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Lovely tiles
Efficient service, lots of communication. Tiles are lovely quality and pattern. Colour true to pictures. Wrapped carefully. Look lovely in my porch. Very pleased
9 de julio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Nicki,
Thank you for your wonderful review. We’re delighted to hear you were pleased with the service and communication throughout your order.
It’s lovely to know the tiles arrived carefully packaged, the colour matched your expectations and that they look beautiful in your porch. We really appreciate your kind feedback and are so pleased you’re happy with the finished result.
Many thanks,
Fayrouz Tile & Stone
Great service
From selection to delivery was seamless. Great service
29 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Andrew,
Thanks for taking the time to leave a review. Its great to hear everything went smoothly, and that you were happy with the service.
We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Respuesta de Fayrouz Tile & Stone
Hi,
Thank you for taking the time to leave us a review, and pleased to hear your tiles arrived on time for your project.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Beautiful tiles, great quality and fantastic customer service!
18 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Arantza,
Thank you so much for taking the time to leave us a review. We're so pleased you love the tiles and that you are happy with our customer service.
We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Very happy with my lovely Moroccan…
Very happy with my lovely Moroccan inspired tiles. Good delivery/ no breakages.
24 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Leanne,
Thank you for your lovely review. We’re delighted to hear you’re so happy with your Moroccan style tiles and that they arrived safely without any breakages.
We really appreciate your feedback and hope they bring plenty of character to your finished space.
Many thanks,
Fayrouz Tile & Stone
Amazing one-stop shop with Sunday…
Amazing one-stop shop with Sunday support!
Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great quality. One single tile had a tiny misprint, but when I contacted support on Saturday, they replied on Sunday! I didn't even have to wait for Monday. They refunded the tile instantly (it was a surplus anyway, so no harm done).
Being able to buy the tiles, adhesive, primer, and grout all in one location saved me so much time. Fantastic experience overall!
12 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear you’re so pleased with your tiles and that your project was a success.
It’s great to know that being able to order everything you needed in one place made the process easier, and we’re especially pleased we could resolve the issue with the misprinted tile quickly for you. Providing helpful support whenever we can is something we really value.
Thank you again for your kind words and for choosing Fayrouz Tile & Stone. We hope you enjoy your finished project.
Many thanks,
Fayrouz Tile & Stone
Such beautiful tiles
Beautiful tiles. Im so happy with them. The service from ordering from the website, the fast delivery the carefully wrapped packaging was all very impressive. I will 100% recommend & use again for future projects.
11 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Louise,
Thank you for your wonderful review. We’re delighted to hear you’re so happy with the tiles and that your experience was positive from start to finish.
It’s lovely to know you found the ordering process straightforward, the delivery fast and the packaging carefully prepared. We really appreciate your recommendation and are pleased to hear you would choose Fayrouz Tile & Stone again for future projects.
Many thanks,
Fayrouz Tile & Stone
Always great service & communication…
Always great service & communication and such awesome tiles too! 👏🏽👏🏽
17 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi,
Thank you for your lovely review. We’re delighted to hear you continue to be happy with both our service and communication, as well as the tiles themselves.
We really appreciate your continued support and kind feedback.
Many thanks,
Fayrouz Tile & Stone
Quality tiles,have a huge…
Great shopping experience,have very wide range,quality tiles at very competitive price also doorstep delivery from palletways.Will confidently buy again.
17 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Jerry,
Thank you for your wonderful review. We’re delighted to hear you had such a positive experience and were pleased with the range of tiles, quality and value on offer.
It’s also great to know your delivery arrived smoothly and that the service met your expectations from start to finish. We really appreciate your confidence in recommending us and look forward to helping with future projects.
Many thanks,
Fayrouz Tile & Stone
Easy service,fast delivery and very…
Easy service,fast delivery and very well packaged. Super quality.
5 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you found the ordering process straightforward and that your delivery arrived quickly and well packaged.
It’s wonderful to know you’re happy with the quality of the tiles. We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Very easy to order and quick and safe delivery. Tiles are beautiful, and I can't wait to put them on my fireplace.
1 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you found the ordering process straightforward and that your tiles arrived quickly and safely.
It’s wonderful to know you’re pleased with the tiles, and we’re excited to hear they’ll be used on a fireplace. We hope the finished result looks beautiful.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Easy to order, helpful customer service. Items were delivered well packaged and on early. There was good communication from the courier and he went above and beyond in leaving the tiles where we wanted them which are very grateful for. The tiles themselves are beautiful. Thank you for your excellent service all round.
3 de junio de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Julie,
Thank you for your lovely review. We’re delighted to hear you found the ordering process straightforward and that the customer service team were able to help throughout.
It’s also wonderful to know your order arrived well packaged and ahead of schedule, and that the courier provided such a positive delivery experience. We’ll be sure to pass your kind comments on to the team.
Most importantly, we’re so pleased you love the tiles. Thank you again for your support and for taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Now our go-to tile supplier
The variety of choice of tiles, and the uniqueness of the various patterns, is unparalled. The showroom in Doncaster is laid out in a very helpful way. Tiles and bathroom items are displayed in a logical and creative way, which helps the visitor better understand how items and finishes would look and work in their own space. The staff at the showroom are very helpful and accommodating.
30 de mayo de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi,
Thank you for such a wonderful review. We’re delighted to hear Fayrouz Tile & Stone has become your go-to tile supplier.
It’s fantastic to know you enjoyed the range of collections on offer and found the showroom displays helpful when planning your own space. We put a great deal of thought into creating displays that inspire and help customers visualise different combinations of tiles, finishes and accessories, so it’s lovely to hear that was reflected in your experience.
We’ll also be sure to share your kind comments with the team. Thank you again for your support and recommendation.
Many thanks,
Fayrouz Tile & Stone
Happy with the tiles and with the…
Happy with the tiles and with the service at the shop
23 de mayo de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Ola,
Thank you for your review. We’re delighted to hear you’re happy with both the tiles and the service you received in the showroom.
We really appreciate your kind feedback and hope you enjoy the finished result.
Many thanks,
Fayrouz Tile & Stone
The tiles we ordered were great quality…
The tiles we ordered were great quality - arrived when they were expected & have transformed our kitchen. Great selection of tiles on offer.
1 de mayo de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Amanda,
Thank you for your review. We’re pleased to hear you were happy with the quality of the tiles and that they arrived as expected.
It’s wonderful to know they’ve transformed your kitchen, and we’re delighted you found a design you loved from our selection. We really appreciate your feedback and support.
Many thanks,
Fayroz Tile & Stone
no phone number
Everything was top notch, until I needed more Grout and 1 more tile, I rang the number for ever, then had to go to the shop only to be told there is no phone line, it is ridiculous that you have to go through customer service to buy extras and they cost more !!!
22 de mayo de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Lady Doyle,
Thank you for your review.
We’re pleased to hear you were happy with your experience overall, although we’re sorry to hear there was some confusion when you needed to order a little more grout and an additional tile.
Just to clarify, the showrooms do not have separate direct phone lines. We use one central number, which goes through to our customer service team. This phone line is open Monday to Friday, 8am to 7pm, and outside of these hours an automated message is played to let customers know we are closed.
During opening hours, calls are usually answered straight away. There may occasionally be a short wait if the team are already helping other customers, but calls are routed through customer service so customers can speak to the team with access to order details, delivery information, stock updates and other enquiry information.
Our product prices are also the same online and in store. We only have one set of prices across Fayrouz Tile & Stone, so there should not be a difference between ordering through the website, customer service or at the showroom.
While the London showroom does not hold full stock of every product, the team can still help place orders for collection. If the tile and grout were not available to take away on the day, an order could have been placed and sent to the London showroom for collection once ready, or delivered directly too you.
Alternatively, top-up orders can be placed online for delivery or showroom collection. They do not have to be placed exclusively through our customer service team; customers are welcome to order in whichever way is easiest for them.
Many thanks,
Fayrouz Tile & Stone
Friendly helpful staff.
Friendly helpful staff.
Happy to let me browse, no ‘hard sales’ patter
Knowledgable
Made order over phone to collect - v efficient and quick
26 de mayo de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you enjoyed visiting the showroom and felt comfortable exploring the collections at your own pace.
It’s great to know the team’s knowledge and support were helpful, and that arranging your order for collection was quick and straightforward. We really appreciate your kind feedback.
Many thanks,
Fayrouz Tile & Stone
Great designs, super responsive.
Great designs, super responsive in sending samples and final selection, all of which arrived well wrapped and consequently undamaged.
28 de mayo de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you were pleased with the tile designs and that both your samples and final order arrived quickly and in perfect condition.
It’s great to know everything was well packaged and that the process ran smoothly from start to finish. We really appreciate your support.
Many thanks,
Fayrouz Tile & Stone
Brilliant service, delivery and merchandise
Brilliant service and delivery. The tiles arrived on the day and time as specified in the comms sent by the company, and in perfect condition. I am very happy with their website, the variety of tiles on offer, speedy and timely delivery, and the beautiful tiles. Thank you
22 de mayo de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi,
Thank you for your wonderful review. We’re delighted to hear your order arrived exactly as scheduled and in perfect condition.
It’s also lovely to know you were happy with the website experience, tile selection and delivery process. We really appreciate your kind feedback and are so pleased you love the tiles.
Many thanks,
Fayrouz Tile & Stone
A lovely choice of tiles
A lovely choice of tiles. Easy to order.
Arrived quickly.
So safely packed.
We are very pleased with our tiles.
We would definately order from Fayrouz Tile and Stone again. Thank you.
11 de mayo de 2026
Opinión espontánea
Respuesta de Fayrouz Tile & Stone
Hi Carole,
Thank you for your lovely review. We’re so pleased to hear you found the ordering process straightforward and that your tiles arrived quickly and safely packaged.
It’s wonderful to know you’re happy with your tiles, and we really appreciate your kind comments.
Many thanks,
Fayrouz Tile & Stone
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.