The customer service team, mainly Hamza (In my experience) is top notch! Cant fault the guy, he has been so very helpful in setting up payment gateways on websites A++
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
The customer service team, mainly Hamza (In my experience) is top notch! Cant fault the guy, he has been so very helpful in setting up payment gateways on websites A++
La empresa ha respondido
I used this open banking platform to take payments from UK customers. Many of them tried to pay and got a "Transaction failed" message, so they couldn't complete their purchase. This cost me real s... Ver más
La empresa ha respondido
Both Chad and Hamza from Fena are absolutely amazing at troubleshooting. They have helped me and my business to continue operating on numerous occasions. Sometimes when urgent attention was requir... Ver más
Recently set up my own company and was faced with a lot of let downs and stress from the self claiming "traditional providers". Came across Fena from a friends recommendation, and I couldn't be m... Ver más
Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great help by onboarding team helped me set up in less than a few hours 👍👍👍👍👍🔥🔥🔥
Works well for my high risk peptide site
Exceptional service, Sensational technical support. I could carry on. Actions speak louder than words, see for yourself. These lads go above and beyond. Big time respect. 
Recently set up my own company and was faced with a lot of let downs and stress from the self claiming "traditional providers".
Came across Fena from a friends recommendation, and I couldn't be more thankful.
Everything was set up in less than 48 hours, and I had some fantastic, helpful and patient support and advice from both Hamza and Chad. Service is top tier, and everything is now running smoothly for my new business.
Abdullah and Qasim were both great in helping us with this service. For someone with not much technical knowledge they were very patient and helped until the very end. Thanks guys
Chad & Abdullah from Fena Onboarding Support are amazing people help
Me set up very smoothly for my website highly recommend so far so good!!!
Great experience with Fena Payments. Everything works fast and smoothly, and our customers are very happy with the Open Banking option. Abdullah was extremely helpful during integration — he showed us how to connect everything in just a few minutes and it was up and running right away. Highly recommended! CTL
Absolutely amazing service! After being let down by a well-known payment provider who went out of business and cost me thousands, Fena Payments stepped in and made the setup seamless. Their support is next to none always helpful, responsive, and professional. Highly recommend them for anyone in the CBD business!
Highly Recommended: Smooth Onboarding with Abdullah.
I recently signed up with Fina.co and I am beyond impressed with the level of service I received. The onboarding process was incredibly smooth, which is exactly what you hope for when starting with a new platform.
My representative, Abdullah, was exceptional—he was not only super helpful but also clearly an expert in his field. He walked me through everything with patience and ensured that every single step went through perfectly without a hitch. It’s rare to find such a seamless setup process, and I feel very confident moving forward. If you’re looking for a hassle-free experience and a knowledgeable team, I highly recommend Fina.co!
Everything works great and onboarding was easy!
It’s honestly been a pleasure from start to finish. After suffering a couple of blows with payment providers I found Fena who, after some adjustment to the website in the advice, set up and installed everything needed for me, a couple of little inputs from my side and payments are working flawlessly! Thank you so much!
Abdullah, who is part of the support/tech team, service was impeccable, to say the least, worked through my whole site to find the issue and gave it back to me with the issue resolved ⭐️⭐️⭐️⭐️⭐️
Great service and great team! What a set of colleagues!

Respuesta de fena.co
Great system, really easy to use, low cost, reliable and their customer service is excellent, always respond very fast with a resolution.

Respuesta de fena.co
Absolutely fantastic company. They have been so helpful and set my website payments up for me as I’m useless! They respond quickly and just cannot do enough. I’m so glad I chose to work with these guys! I feel completely supported. I don’t think I’ve ever had this level of customer service from any company before. I highly recommend working with Fena. Having someone on hand where you can run things past whenever you need to is just great, instead of sending an email and waiting 3-5 business days for a response like many other businesses! Thanks guys! :)

Respuesta de fena.co
Absolutely amazing company!
Mr.H and Team was very helpful and it was up and running very quickly!
Thanks guys x

Respuesta de fena.co
Beautiful humans, kind, considerate and patient!! Would highly recommend!!! Thank you!

Respuesta de fena.co
Fena’s Open Banking is a game-changer.
With Fena, the checkout process is smooth, secure, and customers actively use it. The experience feels modern and effortless.
The onboarding was fast, and the team were hands-on from day one. They supported the integration into my Magento setup and, when we encountered a technical issue, they updated the module to ensure it worked properly with my system. That level of responsiveness is rare.
Communication has been excellent — quick replies, flexibility on rates, and even face-to-face meetings over Google Meet. It never felt like I was just another ticket in a queue.
If you’re considering Open Banking as a payment method, Fena makes it simple, reliable, and genuinely frictionless.
Strongly recommended.

Respuesta de fena.co
Great service and the onboarding was a breeze

Respuesta de fena.co
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.