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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service team, mainly Hamza (In my experience) is top notch! Cant fault the guy, he has been so very helpful in setting up payment gateways on websites A++

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I used this open banking platform to take payments from UK customers. Many of them tried to pay and got a "Transaction failed" message, so they couldn't complete their purchase. This cost me real s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Both Chad and Hamza from Fena are absolutely amazing at troubleshooting. They have helped me and my business to continue operating on numerous occasions. Sometimes when urgent attention was requir... Ver más

Valorada con 5 estrellas sobre 5

Recently set up my own company and was faced with a lot of let downs and stress from the self claiming "traditional providers". Came across Fena from a friends recommendation, and I couldn't be m... Ver más

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Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

49 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(49)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Best Pay by Bank in the UK

Fena works very well and smooth. Plus I think they offer the best commercials of all providers in the UK. Very easy to deal with

27 de noviembre de 2025
Opinión espontánea
Logotipo de fena.co

Respuesta de fena.co

Thank you - much appreciated!

Valorada con 5 estrellas sobre 5

Great payment platform fantastic customer service

Ive been with Fena for nearly 2 years. The onboarding was seamless.

I have a WooCommerce store it was super easy to setup.

Recently I had some issues migrating to their new systems, nothing major. It took one phone call for Scott and Qasim to be on it to solve the problem.

The issue was resolved fast, which is really important when running an e-commerce store.

I highly recommend this company

19 de mayo de 2025
Opinión espontánea
Logotipo de fena.co

Respuesta de fena.co

Thank you very much for your kind feedback! Much obliged.

Valorada con 5 estrellas sobre 5

We have been using Fena now for over 2…

We have been using Fena now for over 2 years and it has been a game changer for our Bristol CBD business. Their system integrated easily with our woocommerce shop and many of our customers choose to pay by Fena as they know it is easy to use and saves money that otherwise would get paid to visa or mastercard. Fenas customer support has always been prompt. We recently set up recurring payments with some subscription customers which was simple to do. We're fans and hope to continue to grow our relationship.

24 de mayo de 2025
Opinión espontánea
Logotipo de fena.co

Respuesta de fena.co

Thank you very much for a kind feedback, Mark!

Valorada con 5 estrellas sobre 5

Smooth Setup and Amazing Support!

We've had an excellent experience working with Fena.

From the very beginning, the entire process has been incredibly smooth and straightforward. The platform is user-friendly, and it's clear that a lot of thought has gone into making it intuitive and efficient.

What really stands out is the level of support we’ve received. The Fena team has consistently been on hand to help with any questions or adjustments, often going above and beyond to ensure everything runs seamlessly. Their responsiveness and professionalism have made a real difference.

It’s refreshing to work with a supplier that is both reliable and genuinely supportive.
Highly recommended!

2 de mayo de 2025
Opinión espontánea
Logotipo de fena.co

Respuesta de fena.co

Thank you so much! It was a pleasure to onboard your businesses.

Valorada con 1 estrellas sobre 5

Don’t use!!!

Do not use this company nick is an awful business man and should be ashamed of his conduct! No ethics and the system crashed our server, don’t use it!!!

21 de agosto de 2024
Opinión espontánea
Logotipo de fena.co

Respuesta de fena.co

The customer was given 6 month free trial for our new ERP product based on the fact they used our payments products. After those 6 free months, this customer demanded to be given free access to the software for life. When we offer 85% discounts for further 12 months as a gesture of good will, they started calling our sales person unprofessional and deceptive. Furthermore, after that incident the customer didn't pay a few months worth of invoices for the usage of our payment products. If we could give them a 1 start review for the behaviour as a customer, we would.

Valorada con 1 estrellas sobre 5

Do not use this company at any cost

Do not use this company at any cost, wasted 3 days completing application, each time asking for additional documents when provided everything still asking for same documents even if it was provided before , each reply to my email is next day usually, just wasted my time and efforts , there is more reputable companies than this one , my advise is just do not use them , save your time !

1 de febrero de 2024
Opinión espontánea
Logotipo de fena.co

Respuesta de fena.co

This is not accurate description of our dealing with this reviewer.

Tomas didn't pass our automated KYC/KYB and AML checks. His case was escalated to our compliance department that detected irregularities with his application and rejected it. We are a regulated business and follow rigorous merchants checks.

If you check all reviews posted by Tomas, you will quickly notice a pattern. He left 1 star reviews to financial institutions rejecting his multiple applications for banking and payment systems. Usually there is a strong reason why an account gets rejected.

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