I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Ver más
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I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Ver más
La empresa ha respondido
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Ver más
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Fantastic products with support services to match. Our slight product issue could not have been better resolved. In a world where customer service is at best second rate, this is a company that really... Ver más
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Order processed and despatched quickly. Unable to comment in quality of the boots yet as Purchased for a Christmas present so unused or worn yet and dispatched by a third party not direct from Toms... Ver más
La empresa ha respondido
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Units F-G, GL2 4PH, Gloucestershire, Reino Unido
Ha contestado el 47% de las opiniones negativas
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Very quick delivery of Birkenstock shoes, original ordered direct from Birkenstock but they cancelled my order thankfully 😂 as I paid a fraction of the price and got quicker delivery 🚚. Highly recommend
The items I wanted were competitively priced on your website so I ordered them from yourselves as they were the cheapest I could find for the exact product I desired. They arrived well within time of the estimated delivery. Product was excellent when received. One happy customer!
First order with this company and order not received by me.
States delivered on 14.03.2026 and we were away on the 14th and 15th.
Return home and unable to locate the delivery.
Asked neighbours but nothing.
I contacted the company about this and asked for my money back due to non receipt of the order still waiting for a refund!
I will never use this company again nor recommend.
Really bad customer service!
Having paid for next day delivery I still haven't received my boots after 5 days. The response to my enquiries keeps referring me to Royal Mail with no satisfaction regarding why I haven't received them. Very disappointing.
Order was dispatched promptly. Had to contact customer service due to a fault with the footwear - communication was swift and matter rectified quickly and easily. Would recommend.
Delivered faulty shoes that creased on the first wear. A very large crease across the front not a small one. They mentioned the wear is normal but the shoes were only worn once when it happened. Clearly a quality and stitching issue in the shoes. Poor customer service. Probably would not order from them again also they don’t offer free returns which is a major drawback.

Respuesta de Freeman Hardy and Willis

Respuesta de Freeman Hardy and Willis
I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply to my email with images of the damage and offered a full refund. Great service and I would be sure to repurchase other brand shoes from them in the future.

Respuesta de Freeman Hardy and Willis
This is my second order and after the first order and excellent service I decided to place another one.
Thanks you

Respuesta de Freeman Hardy and Willis
So delighted with this company! Ordered boots yesterday afternoon and they were half price compared to other larger sites. Arrived this morning, great service!

Respuesta de Freeman Hardy and Willis
Still haven’t received my parcel after paying next day postage!
Shoes delivered on time and as expected from image. Skechers Arch Fit flip flops, very comfortable. Price was very good

Respuesta de Freeman Hardy and Willis
Easy to use, good communication and quick delivery, competive price

Respuesta de Freeman Hardy and Willis
The company are great. Extremely helpful when my parcel was 3 weeks late. Even refunded me the price I paid for next day delivery with out me asking . The sale prices are fantastic. This was my first time using this company I was on Google looking for wellies for my husband and came across a pair from there company with a fantastic price . But I do not have trust in there delivery company parcel force. And they do not use any other delivery company nso for this reason I will be extremely cautious shopping with them again . Sad as there prices are fantastic and when my husband wellies did arrive they were every thing he was looking for .

Respuesta de Freeman Hardy and Willis
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