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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... Ver más

Valorada con 1 estrellas sobre 5

Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... Ver más

Valorada con 5 estrellas sobre 5

Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza
  2. Proveedor de productos de belleza

Escrito por la empresa

At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

376 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

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Valorada con 5 estrellas sobre 5

I've been running through the fiils…

I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, but each scent is so fresh and natural. My hair texture is wavy/curly so it has been difficult to find products that preserve the curl while keeping everything clean and healthy, but I think fiils has hit the mark. Not to mention the environmental impact. Brilliant stuff!

8 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointed

Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The real problem is the quality of the bottles. I bought them in November expecting them to pretty much last forever. However, it’s now August and 3 out of the 4 bottles have just developed small holes and started leaking.

19 de agosto de 2023
Opinión espontánea
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Respuesta de Fiils

Hi Charlie, thanks for your review and apologies for this issue. Can you email us: hello@fiils.co so we can get this sorted,
Best Wishes
Team fiils

Valorada con 5 estrellas sobre 5

Fantastic products

I was drawn to the site because of the eco element, which I am keen to embrace.
I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The refillable bottles look lovely in the bathroom and the products are simply fantastic. I chose shampoo and conditioner for all hair types and my hair is left feeling really soft. The perfumes are gorgeous too.
I can’t recommend these products enough.

28 de junio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Eco gimmick masking poor quality shampoo

I really wanted to like this product (love the refillable bottles!) - but after giving it shot for over 4 months, I think I need to call it and switch to a better shampoo. I'm no stranger to natural shampoos, I have fairly easy-to-care for straight hair and have had no issues with other natural shampoos or even going without shampoo in the past. But this shampoo left my hair thin and greasy, and the conditioner left my hair weak and fragile. My hairdresser even commented on how damaged my hair is despite having natural, un-dyed hair that previously had no issue with breakage.

Another small issue is that the smell of the products is completely overpowering

Basically - love the bottles and the concept, but the actual shampoo/conditioner lets it down

18 de mayo de 2023
Opinión espontánea
Logotipo de Fiils

Respuesta de Fiils

Hi Nat, thanks for your feedback regarding the shampoo, and great feedback on our concept overall. We do cater for a few different hair types, so we wonder if an alternative formula may be suitable? Please feel free to reach out hello@fiils.co so we can see what we can do for you.
Best Wishes
Team fiils

Valorada con 4 estrellas sobre 5

Great design & eco principles

Love the concept, service, and options. The refillable containers look fantastic and the scents of the products are truly great (fresh and luxurious!). The return and recycle option to me is brilliant and was one of the decision factors to go fiils. The only reason I've knocked off one star is because the coconut conditioner is VERY thick (I thought at first I'd accidently ordered body cream!) And for this reason getting it to flow through the pump mechanism of the refillable container is tricky. I added a bit of water to mine but it's still slow. I might try a different conditioner scent next time in case this changes consistency of formula. Other than that, it's great and I do find myself recommending to friends.

17 de mayo de 2023
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Respuesta de Fiils

Thanks for such a great review KH! ✨ So happy to hear you love the service and products! We'll take your feedback to the product team on the conditioner, in the meantime if we can do anything else for you, reach out hello@fiils.co
Best Wishes
Team fiils

Valorada con 4 estrellas sobre 5

Super quick delivery

Super quick delivery, amazing scents and such helpful staff! My only complaint som far is that I have thick, long hair and the shampoo and conditioner don't go far in my hair

14 de mayo de 2023
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Respuesta de Fiils

Thanks for such great feedback Emilie! 😊Glad you're loving the products so far. If you need any further help, reach out hello@fiils.co
Best Wishes
Team fiils

Valorada con 5 estrellas sobre 5

Great product and great for the environment

The shampoo and conditioner are excellent. My hair is much less frizzy since using. I love that they recycle everything for you.

10 de mayo de 2023
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Respuesta de Fiils

Love this 5 ⭐ review and that your hair is loving our planet positive routine and recycling!
Best Wishes
Team fiils

Valorada con 5 estrellas sobre 5

I've been using Fiils for a while now…

I've been using Fiils for a while now and I adore their lemongrass scented products! The shampoo leaves my hair feeling great.
I especially love their travel bottles and have even had hotel staff remark that they were 'muy bonita'

4 de mayo de 2023
Opinión espontánea
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Respuesta de Fiils

Thanks for such a great 5 ⭐review Lindsay! Lemongrass is a fiils team fave! 😍
Best Wishes
Team fiils

Valorada con 5 estrellas sobre 5

Second order- just purchased for my…

Second order- just purchased for my sister in law. Love these products. Customer for life! ♥️

10 de abril de 2023
Opinión espontánea
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Respuesta de Fiils

So happy you and the whole family are loving fiils so far! Thanks for such a great 5 star review ✨
Best Wishes
Team fiils

Valorada con 3 estrellas sobre 5

I love the idea but not the price

I love the idea but not the price. Still undecided on products but the ease of ordering and sending back empties is great.

24 de abril de 2023
Opinión espontánea
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Respuesta de Fiils

Hi Becky, thanks for your great comments on our service and concept overall. As a small business, it's tricky for us to pass cost savings on to our customers. We hope as we scale in the future, we'll be able to! in the meantime, we do offer 20% discount on subscription, if this is something you would like to try 😊
Best Wishes
Team fiils

Valorada con 3 estrellas sobre 5

Good delivery

Good delivery. Shower gel is nice, with a nice scent. The dispenser pumps supplied are a bit flimsy. The coconut conditioner is actually too thick to dispense with the pump supplied, so it’s not very user friendly. For me, the shower gel is nice but I won’t repurchase the conditioner.

22 de abril de 2023
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Respuesta de Fiils

Hi KC, thanks for taking time to leave a review and sorry for the issues you've had with the conditioner. We listen to every bit of feedback, and will raise this with our product development team! In the meantime, if you email us hello@fiils.co, we may be able to help with an alternative formula.
Best Wishes
Team fiils

Valorada con 5 estrellas sobre 5

Personal and helpful

Personal message card from original order and helpful email tips on how to use the products and get the most out of them

16 de abril de 2023
Logotipo de Fiils

Respuesta de Fiils

Thanks for such a great 5 ⭐ review, Amy.
Best Wishes
Team fiils

Valorada con 5 estrellas sobre 5

A winner all round

I purchased the starter kit of shampoo and conditioner in the lemongrass scent. I have a severe aversion to sulphites and finding a good sulphate free product that cleans and conditions my hair, is affordable and doesn’t irritate my scalp has been a struggle. I love refillable bottles (I went for silver) the texture and scent of the product is really pleasant. I don’t have to use a tone of product to wash or condition my hair and from the first use, no scalp issues. I think the price point is really reasonable and the fact that this is a conscious product from the refillable bottles to the recyclable refill pouches means we’re doing something small in terms of not further contributing to landfill with single use plastics.

30 de marzo de 2023
Opinión espontánea
Logotipo de Fiils

Respuesta de Fiils

Thanks for such a wonderful 5⭐ review, Eoin! We're so happy to hear the shampoo and conditioner are working for you. Enjoy your new planet positive routine!
Best Wishes
Team fiils

Valorada con 5 estrellas sobre 5

Honestly really love the lemongrass…

Honestly really love the lemongrass scent and can’t wait to try the next two scents. My son does wish there were a few more manly smelling scents. Love the concept of this and the look of the bottles

28 de febrero de 2023
Opinión espontánea
Logotipo de Fiils

Respuesta de Fiils

Thanks for a lovely review Kathleen. Thrilled to hear the Lemongrass is working for you, watch this space for more woody scents- coming soon!
Best Wishes
Team fiils

Valorada con 5 estrellas sobre 5

Pomelo hair care - love it!

I waited until I'd used a full pouch of shampoo and conditioner before writing a review as I think it takes a while for your hair to adapt to a new product. In my quest to be more sustainable, I had been using solid shampoo and conditioner bars for years, but felt my hair condition was starting to deteriorate. I came across Fiils and thought I would take a chance. I am not disappointed that I did! I absolutely love the Pomelo shampoo and conditioner and have set up a subscription. My hair smells and feels amazing and the closed loop recycling of the pouches is fantastic. I am looking to try other products now as soon as my current shower gel and body lotion have run out.

14 de marzo de 2023
Opinión espontánea
Logotipo de Fiils

Respuesta de Fiils

Love this 5 ⭐ review Jacqueline! Happy you're loving your new haircare fix with our Pomelo range. Welcome to the fiils family!
Best Wishes
Team fiils x

Valorada con 5 estrellas sobre 5

Love my Fiils shampoo and conditioner

Love my Fiils shampoo and conditioner - they leave my hair smelling amazing and feeling so soft and conditioned, and the shampoo has lasted me ages! Also think the bottles look great in my bathroom!

11 de marzo de 2023
Opinión espontánea
Logotipo de Fiils

Respuesta de Fiils

Thanks for such a great 5 ⭐review Elle! We're so pleased to hear you're enjoying your planet friendly pamper! :)
Best Wishes
Team fiils x

Valorada con 4 estrellas sobre 5

Very simple & easy to use website

Very simple & easy to use website. We ordered the Lemongrass Hand & Body Lotion to refill our own bottle and couldn't be more happy. The lotion is lovely and is absorbed well and the smell is to die for!
I have just gone to order some more Lemongrass Hand & Body Lotion and it has disappeared, only giving the Coconut one as an option?!! That is disappointing as we love the Lemongrass one and I have therefore dropped a star :(

10 de enero de 2023
Logotipo de Fiils

Respuesta de Fiils

Hi Martine, thanks for your glowing review! We'll be in touch via email about the Lemongrass lotion - keep an eye on you inbox.

Best wishes,
Team fiils x

Valorada con 5 estrellas sobre 5

Great products

Great products and would highly recommend. Love the shampoo and conditioner.

4 de enero de 2023
Logotipo de Fiils

Respuesta de Fiils

Hi Frances, thank you for your 5 ⭐ review! We hope you continue loving our products!

Best wishes,
Team fiils x

Valorada con 3 estrellas sobre 5

Bottles great… product could be better

The refill bottles are great, beautiful, modern style. The product is okay… shower gel and hand wash are good (I bought lemongrass) shampoo and conditioner not great (coconut) I have to top up with some leftover olaplex. The shampoo doesn’t lather and the conditioner doesn’t spread across your hair.

19 de enero de 2023
Logotipo de Fiils

Respuesta de Fiils

Hi Hannah, thanks for taking the time to leave a review!

We're sorry the Coconut formula hasn't worked for you. We'll be in touch to see how we can help, as an alternative formula may be better suited. Keep an eye out on your inbox!

Best wishes,
Team fiils x

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