I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... Ver más
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Consulta las opiniones de los clientes
Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... Ver más
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I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... Ver más
Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... Ver más
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Información sobre la empresa
Escrito por la empresa
At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.
Información de contacto
20-22 Wenlock Road, N1 7GU , London , Reino Unido
- hello@fiils.co
- fiils.co
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Lemongrass shampoo - great for oily hair!
I have been looking for a replacement for Lush’s ‘I Love Juicy’ shampoo (and failing) for about 3 years since it was discontinued. I was so pleased to find Fiils! I love their ethos and their products. The tangy Lemongrass shampoo is amazing for my oily hair. I found I can use it every day and I use the conditioner every 2nd or 3rd wash (just a tiny amount on the ends or it is too much). It has taken a few weeks for my hair to adjust but it’s definitely worth it. I have a lot more good hair days now and I don’t get the build up that I get with other products. Very happy customer - I can’t wait to try out their other products!

Respuesta de Fiils
Love the body lotion & that it comes in…
Love the body lotion & that it comes in a reusable pouch

Respuesta de Fiils
Received the set of bottles with the…
Received the set of bottles with the pouches of refill shower gel in pomelo and lemongrass. Very nice citrus scents who I love.
I then ordered the shampoo and conditioner in the rose scent. I am really impressed with these as I wasn’t sure what to expect. I have fine hair and this lathers up well and cleans my hair. The pumps are very convenient which I like and look aesthetically pleasing in the bathroom. You can post back the refill pouches which is really good as the company recycles the product packaging. I also ordered the travel pack of mini bottles which I also really like however these do come empty and for this price I thought they may have come pre-filled. I ended up just using toiletries that I already had left over to fill them instead. On the whole I really like the product and the fact it can be reused.

Respuesta de Fiils
Both of the plastic tubes inside came…
Both of the plastic tubes inside came off into the bottle. Not at the same time. But I t happened in both. Never will order again. Also ignored my emails. Over a month or so…heard nothing. I don’t care for this business at all.
Edit:
How can I get the plastic tube when it’s lost in the bottle. Also the pump and tube came as one. I’m no fool. You ignored my emails or have a poor system and didn’t see it.
Also, it’s not half full…it’s half of a container. The brand is simply very odd and I’ll never return. Not half empty…half full. Weird slogan.
Why am I having to build the product. Zero point. Change suppliers. It’ll help!
Also listen to the reviews. People say the fragrance is intense.
All in all…it’s just not good.

Respuesta de Fiils
Amazing ingredients and products
I have ordered from this company and wanted to say that their products are wonderful 🤩 I have ordered coconut body lotion and it smells really great and amazing 😍 the reason why I ordered from them is that they use juice of aloe as first ingredient in their product line and I am so impressed by that. Please keep doing this and you will have +1 constant customer who loves your products ❤️ i tried lotion straight away and I can’t stop touching my hands, they are so soft and so smooth 🤤I definitely need to try theirs other products 🤣🤣🤣🤣

Respuesta de Fiils
I wrote review a few weeks ago
I wrote review a few weeks ago, got a reply saying I’d receive an email about an alternative formulation but haven’t received it. I really wish I could get my money back

Respuesta de Fiils
Excellent customer service and website
Excellent customer service and website. Great environmentally friendly product that wakes me up every morning in the shower.

Respuesta de Fiils
Great shampoo but slow delivery
The shampoo, conditioner and bodywash are great but a bit over-priced. The final straw for me was having to wait over 2 weeks for delivery, which they blamed on Royal mail. Its just not a convenient way to refill your shampoo, particularly when you have a tweenage daughter who likes to bathe in the stuff!

Respuesta de Fiils
Love fiils!
Great shampoo and conditioners. Smells amazing and leaves your hair feeling so soft and shiny. My hairdresser says my hair is the healthiest it’s been since starting to go to her. I’ve converted her to fiils lemongrass shampoo and conditioner!

Respuesta de Fiils
Friendly and reassuring customer care
My order was delayed because of the postal strike but when I queried it, the response was very quick. The order arrived only a few days later but I appreciated the friendliness and helpfulness of the customer support team. I haven't tried the products yet, but the packaging was of a good standard and there was a nice personal note included.

Respuesta de Fiils
My whole family love fiils
My whole family love fiils We each have our own bottle colour and favourite aroma. The kids like coconut and my wife and I like Pomelo. We are looking forward getting the travel set - perhaps Santa will bring it!
It's a great selection of products and shows that low-waste doesn't have to mean boring.

Respuesta de Fiils
Amazing products that smell incredible 🥰
Amazing products! I love the shampoo but the rose conditioner is incredible!!! It's like a wonderful, thick mask that smells incredible and leaves my hair so soft.
The products are also wonderfully gentle and I also use them on my children's hair. I then love smelling their hair afterwards as the scents are amazing
I like how you're also doing good for the environment while having super silky, amazing smelling hair 😍

Respuesta de Fiils
Absolutely obsessed
Absolutely obsessed - smells amazing and my hair feels incredible.
Be prepared for less lather than you’re used to as there is no SLS, but once you’ve got used to rinsing a little bit more thoroughly it’s so worth it.
Absolutely loved the closed loop system more expensive than your standard High Street shampoo and conditioner but if you’re in a position to I definitely recommend paying a little bit extra for a product that’s planet friendly and gives great results. Body lotion and body wash is amazing too, my skin feels so soft.

Respuesta de Fiils
Amazing shampoo and conditioner
Amazing shampoo and conditioner - I know it’s more expensive than high street, but it makes washing your hair feel amazing, and also great they’re so eco conscious! ☺️

Respuesta de Fiils
Love the products, so nourishing.
Love the products - I bought the shampoo and conditioner and it was so nourishing! I actually like these better than olaplex…

Respuesta de Fiils
Took ages to arrive but is nice…
Took ages to arrive but is nice cream…not sure would buy again as is still packaged in plastic

Respuesta de Fiils
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