Finance One Opiniones 

911
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Be careful. Read the fine print before taking on one of their loans. I needed money to get some orders out, but the loan cost me way too much: I was concerned about exit fees for paying the loan out a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

James was phenomenal throughout this process, there wasn’t a moment where I didn’t feel like he had my back. He made everything as simple and easy as possible, made sure all my basis was covered so it... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When i suddenly could not work after becoming very ill Finance One worked with me where as I did not fall behind in payments by reducing payments for a time . I cannot stress enough how much suppo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ I couldn’t recommend Nathan enough! He was absolutely amazing to deal with throughout the whole process of getting finance for my new car. He made everything so easy, smooth and stress-free.... Ver más

La empresa ha respondido

Información sobre la empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 139719903

  1. Institución financiera
  2. también en la categoría
  3. Compañía de financiación y préstamos para coches
  4. Servicio financiero no bancario

Escrito por la empresa

Finance One offers loans from $8000 with low rates and fast approvals. Our flexible terms of 3 to 7 years accommodate various needs, from cars to boats and more, ensuring accessible and efficient financing solutions for everyday Australians

Escrito por la empresa


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

911 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 90% de las opiniones negativas

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4,0

Todas las opiniones

(911)

41 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Customer service was the best🙂…

Customer service was the best experience. Anything i needed sorting out it got rectified on the spot.
The only thing that annoyed me was the way they report to the Credit Reporting Agency like Equifax or Illion. Any other credit provider i had will update the progress with a monthly balance and report when your loan is payed out and account is closed. Not knowing why i was getting rejected for even small credit when i done everything right the total amount borrowed was still outstanding in Equifax which spooked alot of credit providers. "This is A I.s calling"!

5 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

From a pickle to success.

The team at Finance One since day one were supportive and backed me during difficult times. Really appreciate all involved until the end.
I would highly recommend Finance One.

27 de febrero de 2025
Opinión espontánea
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Respuesta de Finance One

Hi Scott,

We are so glad to hear of your positive experience and that we were able to help you through difficult circumstances. Please reach out to us again in future should you need further assistance with your finances.

Valorada con 5 estrellas sobre 5

Has been a great company to deal with…

Has been a great company to deal with over the last couple of years. I just finished paying my loan and couldn't have been happier with the whole process everything was super easy to track online.

14 de febrero de 2025
Opinión espontánea
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Respuesta de Finance One

Hi Mitchell, thanks for the 5 star review! Please let us know if we can assist again in the future.

Valorada con 1 estrellas sobre 5

You answer 100 questions most of which…

You answer 100 questions most of which you cannot answer then it refuses to not let you answer what was the exact date you started Centrelink disability that was 28 years ago last place you lived when did you start living there when did you leave stupid questions you download documents and it freezes and then they expect you to answer the questions again and to download documents again over and over if you're on the Centrelink don't bother they say they want to help people all they are after is your information so they can sell it on a total scam

19 de febrero de 2025
Opinión espontánea
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Respuesta de Finance One

Hi Colin,

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At Finance One, we strive to provide a smooth and transparent application process, and we understand that some of the required information can feel extensive. We ask these details to ensure we can assess applications thoroughly and responsibly.

If you encountered technical issues with document uploads, we’d love the opportunity to assist you directly. Please reach out to our team at enquiries@financeone.com.au so we can look into this further and help resolve any concerns. We appreciate the chance to improve your experience.

Kind regards,

Finance One Customer Support

Valorada con 5 estrellas sobre 5

Fantastic

Fantastic . Easy to deal with only thing i dont like is they rip you off with the interest rate

14 de febrero de 2024
Opinión espontánea
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Respuesta de Finance One

Hi Jan,

Thank you for your 5-star review, we're glad to hear we found us easy to deal with.

We understand that interest rates can be a concern, and we always strive to provide competitive options based on individual circumstances.

If you'd like to discuss your loan further, please feel free to reach out to enquiries@financeone.com.au.

Best regards,

The Finance One Team

Valorada con 5 estrellas sobre 5

Awesome company

Awesome company . Very happy with the service & will highly recommend them to all of my friends

3 de febrero de 2025
Opinión espontánea
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Respuesta de Finance One

Hi Antonio, thanks for the positive review. Please get in touch should you need assistance with a loan again in future!

Valorada con 1 estrellas sobre 5

I was a customer with Finance One for 3 years

I was a customer with Finance One for over 3 years, however, I had a conflicting conversation with a staff member who informed me that was Loan was to end in March 2025. However, another conservation with two Managers (Lena and Alayah) who both gave me different answers. When I asked for a recording of the conservation I had with the team member earlier in the year 2024, I was told that the recording was to be provided, however, later on, I was told the recording no longer exists and they couldn't do anything about it. When I told the managers that it was a bit sad that my conservations were no longer available, I was threatened by the manager Alayah that she would disconnect the call, even though I never raised my voice or used any swear words. When I made the manager aware of this fact there was silence on the phone. When I asked for a reduced interest rate I met with no we cannot do it and this is what we can do and if you don't like it don't take it attitude. I mean I have never defaulted on my loan not once, I paid above the amount every month and I was never late in payment. I decided after this company had treated me in this bad way that I would get a loan from a bank and pay off this loan so I don't have to deal with such rude employees and not helpful to customers who are making sure to pay on time and over the amount. That was my experience and I will never recommend this company to any friends, families or loved ones. If there was a zero rating, this would be my rating and I will never recommend them to even the public.

13 de diciembre de 2024
Opinión espontánea
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Respuesta de Finance One

Hi Kabeh,

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At Finance One, we strive to provide clear and consistent communication, and we regret any confusion or frustration caused during your interactions with our team.

We take customer feedback seriously and would like the opportunity to review your case further. Please reach out to our team at info@financeone.com.au so we can discuss your concerns in more detail and work toward a resolution.

Thank you for your time as a valued customer, and we appreciate the chance to improve your experience.

The Finance One Team

Valorada con 1 estrellas sobre 5

Bunch of liars.

Bunch of liars.
They do not help the consumer and rip people off.

14 de enero de 2025
Opinión espontánea
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Respuesta de Finance One

Hi Brad Taylor, we are sorry to hear that you feel this way. Our team is always committed to providing exceptional services and would love the opportunity to chat with you and look for a possible solution. Unfortunately, we cannot seem to find your contact details, could you please call us directly on 1800 346 663 or reach out to our team at info@financeone.com.au with your details so we can get in touch.

Valorada con 5 estrellas sobre 5

Mitchell was great

Mitchell was great, very nice. Patient and helpful. I have severe anxiety and I wasn't very anxious while on the phone.

29 de enero de 2025
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Respuesta de Finance One

Hi Cindy, thank you for the 5 star review!

Valorada con 5 estrellas sobre 5

Great experience

Very helpful. Actoned straight away.

24 de diciembre de 2024
Opinión espontánea
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Respuesta de Finance One

Hi Teresa, thanks for the 5 star review! We're glad to be of assistance!

Valorada con 1 estrellas sobre 5

Don't finance with finance one

Don't finance with finance one. Extremely bad decision. Car loan was $19,000. They've pushed my payments back almost every fortnight, bouncing it back every time. Then they jack it up to $30k owing. Which is ridiculous. I've paid over $14k in one year with extra payments. They say I've paid $12k. I asked for 3 years. They gave me 5. Interest rate is 28%. DO NOT FINANCE WITH FIANCE ONE. They're scammers. And if I want to pay outright for the car. I've still got to pay $15k HAHAHAHA. They're unbelievable. I will be taking them to court.

4 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Advertise car loans for people with…

Advertise car loans for people with difficult circumstances, however I have contacted them twice and on both occasions have not been able to assist.

Unfortunately they don’t go through your personal circumstances with you, they just process the application as if you have a high score credit rating.

8 de agosto de 2024
Opinión espontánea
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Respuesta de Finance One

Hi Brett, thank you for your feedback.  Whilst we do assess each application on its own merit, we are unable to assist everyone.  If your circumstances change, please feel free to reach out to us again.

Valorada con 5 estrellas sobre 5

So helpful when times are tough

So helpful when times are tough, excellent customer service.always try to help the best way.thanks.

19 de julio de 2024
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Respuesta de Finance One

Hi Dave, thank you for the review! We are glad to hear that you had a positive experience!

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