Finance One Opiniones 

910
•
TrustScore: 4 sobre 5

3,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Be careful. Read the fine print before taking on one of their loans. I needed money to get some orders out, but the loan cost me way too much: I was concerned about exit fees for paying the loan out a... Ver más

Valorada con 5 estrellas sobre 5

When i suddenly could not work after becoming very ill Finance One worked with me where as I did not fall behind in payments by reducing payments for a time . I cannot stress enough how much suppo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

James was phenomenal throughout this process, there wasn’t a moment where I didn’t feel like he had my back. He made everything as simple and easy as possible, made sure all my basis was covered so it... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ I couldn’t recommend Nathan enough! He was absolutely amazing to deal with throughout the whole process of getting finance for my new car. He made everything so easy, smooth and stress-free.... Ver más

La empresa ha respondido

Información sobre la empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 139719903

  1. Institución financiera
  2. también en la categoría
  3. Compañía de financiación y préstamos para coches
  4. Servicio financiero no bancario

Escrito por la empresa

Finance One offers loans from $8000 with low rates and fast approvals. Our flexible terms of 3 to 7 years accommodate various needs, from cars to boats and more, ensuring accessible and efficient financing solutions for everyday Australians

Escrito por la empresa


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

910 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 81% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,9

Todas las opiniones

(910)

40 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Realy sad thay have done this to me i realy did trust them…

I have been with finance one for over 6 years never once have i been late or not paid my weekly payments thay were always realy great to me but now wen I needed them the most thay said no twice and for wat reason? cos there isent one even my credit score has gone up so thanks finance one for shitting on me wen I needed help the most great people great company NOT!!! Thay pick and choose who thay help

9 de octubre de 2025
Opinión espontánea
Logotipo de Finance One

Respuesta de Finance One

Hi Kerry-ann,

Thank you for reaching out and for your continued loyalty over the past six years. We truly value your relationship with us and sincerely apologise for any inconvenience you may have experienced.

We understand you may have recently applied for credit and appreciate that your experience may not have met your expectations. Please know that your concerns are being taken seriously. If you’re open to sharing more details, please contact our Customer Care team customercare@financeone.com.au as we’d welcome the opportunity to better understand your experience. Your feedback is valuable to us, and we remain committed to continually improving our services based on the insights you provide. Thank you for taking the time to bring this to our attention.


Kind regards,
The Finance One Team

Valorada con 4 estrellas sobre 5

Always reachable within a timely…

Always reachable within a timely fashion. All the operators I dealt with were polite and courteous and knowledgeable. I am grateful that they gave me the loan that I needed. Was never harassed by them about payments or anything like that. Good organisation to deal with.

9 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is very untrustworthy

This company is very untrustworthy, they say alot over the phone which isn't true and then you pay more then you sign up for , do not trust this Finance one

16 de septiembre de 2025
Opinión espontánea
Logotipo de Finance One

Respuesta de Finance One

Dear Michael,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that you feel we did not meet your expectations. At Finance One, we take concerns around trust and transparency very seriously, and we regret if any of our communication has left you feeling misled.

We would like the opportunity to better understand your situation and to review what occurred. Our aim is always to provide clear, accurate information and ensure our customers feel confident in the commitments they are making. Please contact our Customer Care team on 1800 346 663 so we can discuss your account in detail.

Kind regards,
Finance One

Valorada con 1 estrellas sobre 5

I am still trying to sort out the…

I am still trying to sort out the credit reporting they did of my repayment
The have zero customer service and zero accounting skills
They allocate the payments incorrectly and I can’t get the message through to them
Can I give a 0 review
Sunthari

31 de julio de 2025
Opinión espontánea
Logotipo de Finance One

Respuesta de Finance One

Hi Sunthari,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you’ve had with getting your concerns resolved.
We take feedback like this seriously, and our goal is always to provide clear communication, accurate account management, and helpful customer support. We’d really like the opportunity to review your account in detail and work with you to resolve the issues you’ve raised.
If you haven't already, at your convenience, please reach out to our team directly at 1800 346 663 to discuss further.

Kind regards,
Finance One

Valorada con 5 estrellas sobre 5

Very happy Finance One Customer

This is my 2nd car loan through Finance One. I just can’t fault them. Their staff are amazing and willing to help. I had most of the year off with illness and they tailored a payment plan to help me out so I wouldn’t lose my car. Highly recommend this company to anyone that needs finance.

23 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Loan sharks

1) – Misleading T&Cs regarding fees
3) – Misleading and/or non-existent T&Cs regarding how interest is calculated and applied.
4) - Despite claiming to be a member of AFCA on their website, they use another entity which isn't a member of AFCA for the contract, so you effectively have no recourse.
I took out a commercial loan and repaid it early. Only to find you effectively have to pay most of the interest on the entire life of the loan even if you make additional repayments. There was also additional fees of nearly $2000 hidden in the loan, which I am also locked into paying the next four years’ worth of interest on , despite paying out early.
None of this is specified in the contract.
As the entity the contract is with is not a member of AFCA (different entity to what is advertised on their website – very sneaky), there is nothing you can do about it.

1 de julio de 2025
Opinión espontánea
Logotipo de Finance One

Respuesta de Finance One

Hi Ben,

Thank you for sharing your experience.
We’re very sorry to hear that you feel the terms of your loan and the way fees and interest were applied were not clearly explained.
Transparency around fees, interest calculations, and dispute resolution processes is something we take seriously, and we regret that your experience has left you feeling misled. While we maintain the terms of our loans are outlined in our contracts and supporting documents, if there is anything in particular you believe wasn’t disclosed, please contact our office directly on 1800 346 663 so that we may investigate and assist you.

Kind regards,
Finance One Commercial

Valorada con 1 estrellas sobre 5

I took out a commercial loan for a…

I took out a commercial loan for a vehicle Never once
did they mention anything out paying out a loan earlier would accrue mega interest 2 years later and a lemon of a vehicle I am now left paying a car out that dosent go and owe more than I borrowed clients please be aware and ensure you have all the facts told to you on the phone

11 de julio de 2025
Opinión espontánea
Logotipo de Finance One

Respuesta de Finance One

Hi Vivienne,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met your expectations.

At Finance One Commercial, we aim to provide transparent and helpful financial solutions to our customers, we take your concerns seriously. Transparency and fairness are priorities for us, and we want to ensure we meet those standards for every customer.

Please feel free to contact us at customercare@financeone.com.au so we can investigate this further and work towards a resolution. We truly value your feedback.

Kind Regards,
Finance One Commercial Team.

Valorada con 5 estrellas sobre 5

Finance Company with integrity.

Finance One staff have always been wonderful with communication and help.
They answered any questions without hesitation and the answered weren't scripted. They're there for us, their customers. I highly recommend this firm. I'll continue using their services in the future with utmost confidence.

9 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My name is Craig Brogden back in 2014

My name is Craig Brogden back in 2014. My wife and I had a bad credit score due to losing money in the gfc we lost everything bill fell behind and our credit score went right down in 2014 who tried to buy a car? No one would give us a go except finance One they gave us the ability to fix our credit score. They have been absolutely fantastic to us. We have had two loans with them in the past 11 years. they are always courteous understanding and great to work with I have absolutely no hesitation in recommending finance One to anybody who needs a second chance they are a great company

5 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent customer service

finance one went above and beyond to get us another loan it was such a smooth process and cherie showed us excellent customer service answered all my questions will recommend to everyone

6 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

life changing- i was a single mother…

life changing- i was a single mother didn’t have great credit and i was able to obtain a car loan at a reasonable rate with affordable repayments best loan company to go through i had some difficulties along the way with repayment due to family emergency and thy were great finding a solution and not judging and i was able to pay my loan of

30 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Finance One are amazing

Finance One are amazing. I finished paying my loan 4 months early and I've never had a problem or issue with them. Customer service is above and beyond. I have recommended them to everyone I know who are interested in a new car.

8 de abril de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Customer service was the best🙂…

Customer service was the best experience. Anything i needed sorting out it got rectified on the spot.
The only thing that annoyed me was the way they report to the Credit Reporting Agency like Equifax or Illion. Any other credit provider i had will update the progress with a monthly balance and report when your loan is payed out and account is closed. Not knowing why i was getting rejected for even small credit when i done everything right the total amount borrowed was still outstanding in Equifax which spooked alot of credit providers. "This is A I.s calling"!

5 de marzo de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más